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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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103 results found

  1. 7 votes

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    Hello Mewsers,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    In order to assist us with our research we would like to gather additional use cases for groups. Would you be able to share more information with us regarding how you envision a “Group offer calculator” to work?

    Kind regards,
    Aldair

  2. When we change something in a big group, the loading takes a long time and after some minutes we will receive a time out error. Then we have to change this per 10 rooms, otherwise it's not working as it should be. Our accounting team has the same problems with creating reports requested by his external auditor. It took them 2 days to get the requested reports, due the time out error they had to reduce the timeframe every time. they started for 1 year, and made the time every time smaller.

    7 votes

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  3. It should be possible to change the room category of a reservation from a block without changing the block. It is critical that for example the Front Desk are able to change room type(by changing the room number), or upgrade easily from the reservation without changing the availability block. This used to be possible, so please bring it back.

    6 votes

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  4. Be able to personalize the package and value of the product in a block of availability
    The customer want to customize the price of the product per group.
    The value of the meals are negotiated per group

    6 votes

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  5. A better and quicker way to name the group different from the booker. Now it is a mess to get it changed properly. It is always switching and the group name cannot be different as the booker of the group on an easy way.

    6 votes

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  6. it doesn't seem possible to move individual reservations from one group to another.
    for example if you have a recurring (annual) group and have by mistake added a booking to the previous year, you are not able to move just one reservation to the current year.
    merging groups is not an option, in this case.

    6 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. it is very annoying that when you search and choose a group, one of the bookings is ticked. if it is a large group, you are not always able to see which one and need to scroll down to unclick it before you are able to make any chances to other bookings. waste of time and also huge potential to make mistakes

    6 votes

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  8. 6 votes

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  9. Adding the arrival and departure date in the booking summary field would give employees a much better overview of larger groups with differences in arrival/departure dates.

    6 votes

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  10. Problem
    It is currently not possible to add tasks to group or block reservations. In addition, tasks in general are not searchable, which makes it very difficult to track what has been done or what is still pending — especially for group bookings.

    Operational impact
    For group bookings, we need to manage important milestones such as:

    Name list deadlines

    Booking cut-off dates

    Client follow-ups

    Today, these tasks cannot be linked to the block itself, and since tasks are not searchable, it is almost impossible to get an overview of tasks related to a specific group or block. This leads to…

    5 votes

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  11. Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.

    5 votes

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  12. When a block is implemented, we wish to be able to choose prices per person.

    5 votes

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  13. We need the OPTION to pre-allocate rooms in an availability block. By the time we receive some rooming lists and pick-up the beds, other guests have already extended in a room and then ruined exclusivity in a section/floor; or if you sell beds in a hostel, the extensions have led to the availability block guests being split up over multiple different rooms.

    5 votes

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  14. With the notes, it needs to be possible to edit the notes inside of reservations, inside of a group, on a reservation to reservation basis so that multiple reservations can have their notes edited or modified at the same time, while you retain the ability to exclude some reservations which are inside of the group from receiving these notes.

    5 votes

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  15. We work with a high number of AVAILABILITY BLOCKS (corporate Groups, Weddings, Event, etc.)

    Each AVAILABILITY BLOCKS is then booked through a SELFBOOKING ENGINE by the guests.

    We have a high number of CUSTOMIZED PRODUCTS for each EVENT, to be selfbooked by the guests of a certain AVAILABILITY BLOCK.

    We need a simple DROPDOWN to add Custom Bookable Products to each AVAILABILITY BLOCK and/or each SELFBOOKING ENGINE.

    We assume this is a rather undercomplex feature programming-wise.

    Thank you very much!

    4 votes

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  16. It should be possible to edit the rate of an existing availability block. There are multiple reasons as to why a rate needs to be changed and deleting and remaking the whole block slows down work a lot.

    4 votes

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  17. That restrictions for rate codes are not affected in blocks. You can still pick up rooms.

    4 votes

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  18. When a group booking is created for lets say 10 rooms, you will get 10 notifications for new bookings.
    It would be very helpful if you could send only one notification "new groupbooking 10 rooms" via the little bell symbol.

    4 votes

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  19. When multiple reservations are selected within the group, users can easily make changes on the "Properties" tab or lock unlocking reservations and there are no warnings given.

    It would be great if there is a small warning saying that the change will be applied to all the selected reservations.

    4 votes

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  20. We’d like you to review the check-in process for groups.

    • When we send the check-in online e-mail, only the owner receives the e-mail. This is not smooth for large groups. The solution might be to have a link or be able to send the online check-in e-mail to multiple addresses at the same time.

    • When we choose to upload a file, we find these problems:

      • If the customer is Spanish, there is no field to add the second last name or the ID support number
      • There is no field to add addresses

    So there is no valid process to finish…

    3 votes

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