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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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71 results found

  1. Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.

    It would be practical if you could remove rooms from a group. Currently, this is not possible.

    32 votes

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  2. We need a group overview where we can see upcoming groups (groups in our case means minimum 10 rooms or more per booking).
    Just an easy overview of all the group (not individual booking) maybe a month ahead. It could be in a report or by similar to timeline.
    The headline per group should be the travel agency name or company name.

    73 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. when you want to implement a namelist for a certain date. However that booking is a group booking with multiple dates. And even if you select only 1 date, all bookings will appear in the downloaded name list without order. Meaning that all dates are mixed up and then you also need to add 50+ names. It takes very long and it would be better if you can implement it per booking date.

    Same goes for confirmed and optional bookings. If you download the namelist both bookings are implemented in the namelist, You prefer only the ones selected - which…

    1 vote

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. In a group you have to enter a task in each room individually. This should also be possible once per group.

    6 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. it doesn't seem possible to move individual reservations from one group to another.
    for example if you have a recurring (annual) group and have by mistake added a booking to the previous year, you are not able to move just one reservation to the current year.
    merging groups is not an option, in this case.

    2 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. When creating a new Availability block for a Group, provide a checkmark toggle that allows for booking out of general availability, rather than creating day by day by space category blocks.
    - There are times we provide "rate offers" to groups without any specific room type commitment at all, ie. We'll provide a floating 20% discount on any room types we have available, up until a specific booking cut-off date. There are times we may also offer commission on the rooms that book.

    Voucher codes do not really work for us in these situations either, as they are not fenced…

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. In the group overview, it would be very helpful if not only the rooms could be folded in, but also the different arrival days. There are definitely groups with staggered dates.

    1 vote

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Currently you can only extend the departure date of multiple reservations in a Group booking if the Arrival date / time match exactly for all selected reservations.

    i.e. when individuals arrive / check-in at different times in the day, we can then no longer bulk update the departure date for the group booking.

    1 vote

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can upvote your suggestion.

  9. Hostels often need to ensure that a whole floor is blocked for a group booking (e.g. school groups)

    17 votes

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  10. it is very annoying that when you search and choose a group, one of the bookings is ticked. if it is a large group, you are not always able to see which one and need to scroll down to unclick it before you are able to make any chances to other bookings. waste of time and also huge potential to make mistakes

    3 votes

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  11. Occupancy overview in dashboard only 7 days ahead, while need is there to have similar overview for 14 days, this makes planning staff for Restaurants, Housekeeping much easier. If you click on Occupancy then the data comes out, completely different. The overview for 14 days, would be a great asset and make life easier.

    96 votes

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  12. Summarize invoices with multiple guest profiles by guest profile.
    With group reservations or reservations with more than one guest profile the invoice turns out very chaotic i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Stay 1235 (guest name 2, stay dates)
    Staypackage
    City tax
    Stay 1236 (guest name 3, stay dates)
    Staypackage
    City tax
    Dinner (guest name 1)
    Dinner (guest name 2)
    Dinner (guest name 3)
    Minibar (guest name 2)
    Minibar (guest name 1)

    Would be great if could be ordered by guest profile i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Dinner
    Minibar …

    13 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. In case of Group Booking, on top of having reservation ID, would it make sense to have a master group booking ID.

    10 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we are currently investigating improvements in group handling, and the topic of a group booking ID has come up with a few properties. Would you be willing to share more information on your use case so that we can better understand the problems you encounter on a daily basis?

    This request has been updated and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. The main booker of a company always wants to receive a confirmation email with all of the guest names now the main booker only sees a reservation number of all reservations

    28 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. When writing a rooming list for a group sometimes due some unknown reson one name in the group is seen on timeline in every single room. That cannot be changed back to be the group name we originally had. Plase give us a way to have a group name for a group, to enter client names to the rooms without messing up the group name. Please give us way to see the number of rooms in a group and how many in different room types. Please give us a way to correct items in a group, like change the date…

    23 votes

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    Hello from the Mews product team,

    Thank you for your suggestions and feedback, we are currently researching improvements to group functionality and have updated this request as one to be upvoted.

    Should you have any additional feedback on how we can improve the way you work with groups, please let us know in the comments section.

  16. Need to be able to print a proper summary booking

    -Number of nights and room details
    -Products
    -Total amount
    -Notes

    Display this information bed by bed
    Display total night per date
    Display total product per date
    Add button « Send by email »

    We need to have same informations when we print it and send it by email

    21 votes

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  17. Would be helpful to have a feature for the group summary, that shows how many adults + childen are in the group. Now it shows only total amount of people.
    Thanks!

    17 votes

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    Hello from the Mews product team,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    Should you have any additional feedback on how we can improve the way you work with groups, please let us know in the comments section.

    Kind regards,
    Aldair

  18. To alow me to unmerge group, when grouppen by mistaken

    81 votes

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    Hello from the Mews product team,

    Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. This one is for the developers.

    We have group of between 200 and 300 reservations spread out over 10 days in september. When you load one of the reservations the other 200+ are also loaded.

    This makes every action (checkin, checkout, open bill, close bill yadayada) you need to take is very very slow.

    I suspect the list is loaded synchronously. Maybe it helps if the reservation is loaded asynchronously. I only care about this 1 reservation not about the 200+ others...

    This reservation for example is part of a large group.
    bc66a88b-15c9-478d-bd7c-c418c78d2d87

    14 votes

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    Hello Mewsers,

    Thank you for your feedback, we are currently looking into how Mews handles groups so that we can improve your group experience.

    Should you have further feedback or suggestions for group handling please do let us know. We would be very happy to reach out and organise a discussion on the topic.

    Kind regards,
    Aldair

  20. When a group is arriving where the company is paying for RBT it should be possible to place these reservation all at once on the cashlist to avoid walk outs.
    This should also be possible to have everyone automatically on the cashlist (less work to take someone off then place everyone on who is not allowed to book items to their room)

    12 votes

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