258 results found
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E-mail performance statistics
The possibility to have insight in the performance of specific e-mail types, such as the "After start e-mail". From a marketing point of view it would be useful to keep track of open rates for example.
2 votes -
creation of a pack of reports to be sent in one single email
set up in the schedules a group of reports that needs to be sent to our Accounts in Head Office. He called Night Packs and has included 8 reports for each of our hotels (Ibis Budget and Ibis Red).
We have created a Night Pack set up schedule with 8 reports and it comes each report export directly and individually to our email included in the set up.My question is: Can Mews generate these reports, get them direct and sent them all into a single one email?
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Not removing products from the Reservation Report for cancelled bookings
When a guest cancels a room, all products are removed on the Reservation Report so it is not possible to gauge whether the guest had a product previously. This is problematic if a process needs to be upheld when a product is cancelled (e.g. informing a third party) and it's not clear whether a reservation had the product to begin with.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mouvementliste / Zimmerliste
Mit Eurem Report "Guest-In-House" hab ich leider ziemlich Zeitaufwand, da ich für unsere Etagenfrauen alles manuell ankreuzen muss, welche Zimmer zu reinigen sind und für den Frühstücksservice ankreuzen muss, welche Gäste abreisen oder inhouse Frühstücken kommen, da dieser Report die Zimmer durchmischt nach An-Abreise und Bleibende aufgeführt.
Uebersichtlicher wäre ein Report wo alle Anreisen, alle Abreisen und alle Bleibenden Gäste auf einem Report unterteilt aufgeführt sind, so wie ich das von base7 kenne. Ich bin überrascht, das so ein Report bei Mews nicht existiert und das erschwert uns erheblich das Arbeiten!!!!!!!!!!!!!!!2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Show Channel Manager Notes in Reservations Overview Report
Currently only manually added notes are shown in the reservations overview report. Please add the functionality that also the notes are shown that came with channel manager reservations.
I was adviced to manually add the same note from the channel manager which unnecessary and error prone work not to be done manually. This should work automatically.
See support Mews Support Case 00055813 for details and screenshots.
Thank you!
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Product Reports
It would great to be able to see a report on products, to see how there are booked. In upselling on the OCI, it would be nice to see if people are adding products to their stay during this process, in-order to see if its working or not.
2 votes -
Upsell Report that shows original and new rate
Properties would like to have an Upsell Report that shows when a room is upsold and if there was incremental revenue or change of rate. Would like to see original rate and new rate on the report. Front Desk has incentive programs based upon number of Upsell and would like to be able to track this in Mews by User.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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F&B Report
F&B report that shows andy additional food and beverage spend that is not a product included in a package/filtered by rate
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Check in times on Past Arrival reports
I would like to print a report of arrivals from the past which shows the guests ACTUAL check in time. Any report I produce shows the general 3pm arrival time but not the actual time the check in was performed on the system.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Reservation Report - don't count cancelled rooms when not filtered on cancelled
Currently reservations that are cancelled partly are still counted full in the total room nights in the Reservations Report.
However the total rooms revenue is only confirmed and optional revenue (with filter confirmed, optional, checked in, checked out selected).
It would be more clear if the calculations are the same. In my opinion cancelled nights shouldn't be counted if not selected in the filter.
2 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Occupancy - Display Total Room Revenue
When clicking on Occupancy, and then hovering the cursor over the various cells, there's lots of information show (which is great!)
It shows the Average Daily Rate, but would it be possible to also have displayed what the Total Room Revenue is too? e.g. ADR $200.00 x 38 rooms = $7,600.00.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Report of unblocked rooms
I would like to be able to run a report of unassigned (unblocked) rooms with date so that I can locate them quickly on the timeline. (& block them)
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Mews Analytics - Ability to Save Multiple Views with Filters of the same screen instead of just one default view.
In Mews Analytics you now have the ability to save default view. However, in the same screen some properties are using multiple views and have to change the filter settings each time. It would be good to have the ability to have multiple favorite views of reports and not just one per screen.
2 votes -
customise / edit the mews home page
All departments use different reports and different functions, it would be ideal and save time, if we were able to pin the reports that each person uses or functions to the home screen for each property.
The advantage is that you can save time going through several drop down menus. as an example I use the Merchant Balance everyday and have to use go through the drop down menu every time.
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion
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Rate Reports, by segment, by day
Be able to pull a report by rate plan, by date, by segment and if you have multiple properties by property.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Add dietary wishes in guest in house report
Add dietary wishes in guest in house report. In this way accommodations who don't work with Mews POS can also make a kitchen report easily. Right now we have to do a lot of manual work.
1 vote -
when changing the start date on the availability & Occupancy report the end of date range should automatically change accordingly
when changing the start date on the availability & Occupancy report the end of date range should automatically change accordingly
1 vote -
Granular Space Changes Report
A report that is exportable and can be filtered to display all space/room changes at different stages of the reservation, especially for Confirmed and Checked-in.
**The Action Log displays space changes but does not allow the user to define reservation state.
1 vote -
Include notes in the rebates report
We would like to receive the rebates report with the notes of our employees why they have cancelled the article. Now you can not see the notes and makes it hard to control voidings.
1 vote -
historical reports for past groups
Historical reports for past groups that show their pick-up, average rate, and total revenue.Historical group reports are important to most hotel’s performance. It is also needed on a weekly basis to complete the STR report for the previous week.
1 vote
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