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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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453 results found

  1. It is important to differentiate between a package and a singular rate on a bill (without products). The problem is that In hospitality a “package” has a different meaning. It means a rate that includes a specific group of products which is inseparable of the rate. (a Spa package, a Honeymoon package, etc). Allowing the choice to either have the rate + products or a package option should solve this.

    17 votes

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  2. Add number of pax to invoice so if paying based on occupancy they can see how many people they've paid for

    17 votes

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  3. Show group name on invoice.

    17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. If the automatic settlement fails for one reservations for whatever reason, it would be great to have an automatic posting of cancellation fee on the billing.

    17 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. 17 votes

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  6. The text (headers, column names) of the pro-forma invoice are not translated in French. The name of the VALUE columns is missing: VAT rate, amount excluding VAT, VAT, amount including VAT, etc.

    16 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  7. The PMS should have the option to add in the invoice more information needed by the accountancy department. We need to appear the name of the travel agency or the name of the apartment on the top right hand side of the invoice where it's shown the guest name, company, issue date, etc... but we don't have that facility.

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  8. Room price change: to have an option including/excluding products when we set the average night rate

    16 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  9. Many larger properties in the United States route rules on reservation level. For instance, in business travel, you need to route all room and tax to the paymaster and leave incidentals on the guest bill.

    15 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Being able to select Guest Ledger and close all open bill selected if balance is at 0.

    15 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. At the moment cancellation Policy for products on a rate group is determined by that products way it is consumed, so say for instance I want to charge the guest for only the first night room tax and breakfast, the breakfast still gets charged for every day of the stay if it is defined to be consumed nightly. this leads to much manual work for frontdesk to be able to charge the cancellation fee correctly.
    A way for the products to be charged a cancellation fee "individually" according to that specific rate group seems the way to adjust this.

    15 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Use case: During his stay, the guest has the possibility to use 100€ per day for any F&B expenses. Possibility for the POS to post expenses that can be absorbed in the price at the moment of consumption. Unused Expense Allocation cannot be refunded or used on another day.

    15 votes

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  13. The content of the package the guest has booked should be visible on the invoice. For example '' Bed and Breakfast'' or ''Half board''.

    15 votes

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  14. As variables within bills and invoices may change in the future, it is important that all historical accounting documents are preserved in their original form from the time that they are issued or reported. Therefore, storage of PDF snapshots of each document at the time that it is issued would preserve this data. Therefore, regardless of change, users will be able to view those original documents at all times.

    15 votes

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  15. 15 votes

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  16. It is really difficult to refund the correct payment with the current config. I had a guest book about 5 reservations at the same time and then cancel one. To refund, I just had to guess which payment to refund, guessed wrong and had to move the payment. I would love to see the three dots that you use to refund on the payments tab to also be available on the billing tab.

    14 votes

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  17. Automatic settlement rules for manually created bookings

    14 votes

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  18. Let the acc. provider decide at which time the night audit shout take place.
    So it is easier for late arrival or Bars to post there revenue.

    14 votes

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  19. In order to facilitate the check out and payment, it would be easier if the Rate name was displayed next to the amount. This way the Receptionist can easily state what type of stay occurred and apply his SOPs accordingly.

    14 votes

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  20. It would be great if you would be able to print multiple bills and invoices for a certain period. Now you need to open en print every invoice manually.

    14 votes

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    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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