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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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455 results found

  1. Possibility to enable the use of specific Counters and Fiscal Printers only for some users/roles.

    Currently, the user must manually select the counter for the bill and the fiscal printer each time a document is issued. This leads to errors and makes issuing corrections very time-consuming. By allowing the assignment of which counters and fiscal printers a user or role is authorized to use, the overall user experience would be significantly improved.

    2 votes

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  2. Implement an improvement so that the payment related to outstanding invoices is displayed as in the payment tab of the customer profile (showing the invoice number that generated the account receivable), and not just the reference to the bill.

    1 vote

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  3. i dont know why it is like this... That clients can’t access their invoice themselves. In fact, in Canada, it’s usually illegal not to send an invoice. Currently, account statements are not available in Mews.

    Also, in the pro forma invoice, the GST and QST numbers are missing, and taxes (including tax numbers) are extremely important in Quebec.

    In short, we need to:

    Provide access for clients to retrieve their invoices themselves.
    
    Include tax numbers everywhere and show a detailed breakdown of the taxes.
    
    Automate invoice delivery: when a client makes a reservation, they should receive either a link to
    2 votes

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  4. Currently, MEWS allows only one due date per invoice, which creates challenges for businesses that require staged payments. Many hotels and event venues operate with structured payment terms where deposits and balances are due at different times.

    For example, a typical payment schedule might look like this:

    Upon Booking: A percentage due within a set number of days
    Months Before Check-in: Another percentage due
    Final Payment: Full balance due before arrival
    At the moment, tracking these due dates manually or through workarounds is inefficient. The AR account tracking feature does not fully solve the issue, as it does not allow…

    1 vote

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  5. Could you please separate by columns in the BILL AND INVOICES REPORT. For each line, tax base, % tax aplied, tax aplied.
    Por example per invoice:

    • INVOICE NUMBER: 2356547
    • INVOICE DATE : NOVEMBER 2024
    • NAME OF CLIENT: PHIL SMITH
    • TAX CODE: A4356859
    • ADDRESS: Madison Avenue 343 CU 54459 New York USA / /10% TAX BASE: 2000€
    • % TAX 1: 10%
    • TAX 1: 100
    • % TAX 2: 21%
    • TAX 2: 210€
    • TOTAL INVOICE: 2310€

    At the moment with the provided report we cannot separate it, we do not have this breakdown…

    1 vote

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  6. Besteht die Möglichkeit die gutschriebenen Debitoren, die durch eine neue Rechnungsnummer ersetzt wurde, aus der Liste der City Ledgers zu entfernen oder anderes zu filtern?
    Zur Zeit laufen dort alle Debitoren ein, auch die, die eigentlich nicht aktiv sind.

    1 vote

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  7. Having a separate mail template for proformas would be useful as the information in the email with proforma attached differs from that of with a regular bill/invoice attached.

    1 vote

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  8. When adding a product to a bill, like a parking fee, it would be good to be able to add a note with the fee to the bill so that the note is also shown on the final invoice. If we for example have group/meeting reservations where everything is going on the same bill, for the customer it is occasionally important to know whose parking fees are actually on the final invoice.

    9 votes

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  9. The problem is on the open bills after rebates. The night items do not show the dates of the nights. However, when you close or preview the bill, the dates are visible.

    This causes some problems in case the bills require splitting of different nights. As the way the night items are ordered on the preview is also not how it is ordered on the Mews open bill.

    Current fix is to move the items around and preview multiple times until the receptionists get it right. This is a time-consuming task. If the dates are already there, there is no…

    1 vote

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  10. Bonjour, pouvez-vous SVP m'expliquer pourquoi les montants entre le rapport de réservation et le rapport des encaissements ne coïncide pas?

    3 votes

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  11. Manually added items on the bill now show in the package. We always have to open the package in the billing to see, if the guest as any extras to the original booking. This is really confusing because we can't even see if the item was already booked with the original booking or added later.

    Before it was easier: we could show the guest the amount of the package booked and below all extra items were displayed.

    1 vote

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  12. Change the default printer from to pdf to a "real" printer to make it easier when printing a bill

    3 votes

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  13. Offer Pay by Invoice to certain companies linked to a voucher or based on rate. We would like to offer certain companies that have a voucher code to book direct with us the option to pay via invoice instead of having to fill in card details.

    6 votes

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  14. Find an easier way to add notes to a bill. Such as billing info. To be able to add this information and save it before issuing the invoice. For example if the name of the bill can appear on the top of the invoice

    1 vote

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  15. Da die Rechnungen bei der Zahlungsmethode Überweisung auch auf Saldo"0" ausgestellt werden, rufen mich die Gäste an, ob die Rechnung bereits beglichen wurde. Zahlungsmethode "Überweisung" ist sehr klein geschrieben. Es wäre gut, wenn auf der Rechnung steht: Bitte überweisen Sie den Betrag bis zum..... . Das Saldo "0" kann weggelassen werden.

    3 votes

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  16. It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
    For example, an extra selection under 'bills and invoices'.

    59 votes

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  17. Linked hardcoded tourist tax adjustments to the tourist tax accounting category and not to the accounting category of the parent (service)

    This distorts the accounting because the tourist tax has to go back down into a tax type accounting category, whereas the service's accounting category is a turnover account.

    This regression was detected at the beginning of 2024.

    2 votes

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  18. When users add a product, they can apply service charges that are mapped to the product group's accounting category. However, it should be possible to block this option because a product group can contain products with different VAT rates, and therefore different accounting categories. As a result, it is not possible to define an accounting category for service charges as the VAT rate cannot be known.

    3 votes

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  19. Add restaurant cheque and meal voucher payment methods in order to :
    - be able to manage these payment methods from reception via MEWS and not just from the POS
    - be able to perform accounting adjustments from MEWS in the event of an input error in the POS, which does not allow this type of action to be performed

    2 votes

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  20. instead of having to delete one item at a time it should be possible to select more and delete all.

    17 votes

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