Mews Operations (PMS)

Mews Operations (PMS)

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  1. When a specific rate is booked, automatically populate the company to the reservation. E.G. If you book the rate "MEWS" the system will add "MEWS" as a company to the reservation

    16 votes

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    idea to upvote  ·  2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  2. Due to Covid-19 and link with local (city) lockdown, it will become necessary for the hotels to have the Guest Residency data and not only the passport data.

    1 vote

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    idea to upvote  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  3. When we merge guest profile, we can lose some informations in the guest profile notes box. This is really problematic and should not happen...

    70 votes

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    integration request  ·  4 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  4. in order to get the VIP's sent to the hostel on a daily basis. it would be nice to be able to apply a filter in the export report to filter on clasification

    40 votes

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    idea to upvote  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  5. Hello,

    For Guest in House list columns.
    Could we add customized such as: nationality, source of booking, rate, etc

    Thank you.

    12 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  6. When room has checked out, you cannot find the reservation back in search bar by searching for room number. You should go into the timeline now. It would be great if you can access this last reservation that has checked out today from that specific room in the search bar directly.

    19 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It would be great to have the possibility to add a document to reservation ( like attach a namelist ect for reception to write down names later on).

    40 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  8. Have a real Company Profile with the Billing section (like the customer profile). Would be much easier to put bills directly on the Account Receivable of the Company itself.

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Once the guest is checked out, it would be great that the classification gets automatic returning icon. So at the next visit, we can clearly see that its not the customers first visit.

    9 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  10. now it takes a long time to link companies to a master. as you always have to scroll (remembering where you were), click in, add master. and wait for 4, 5 sec and then go back to companies, scroll again, click in ...

    instead of - better - be in the master and just add the companies

    19 votes

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    3 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  11. It would be very helpful for the front desk to obviously see in the Travel Agency Contracts section whether a booking from Expedia/Booking.com/Agoda/etc is with hotel or ota collect payment method

    39 votes

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    integration request  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  12. When sending a "Booker confirmation" it would be great to also be able to chose a "custom" receiver and type in the email address. This is possible for the "Confirmation" but not for the "Booker Confirmation".

    21 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  13. When we look in a guest profile we have the option to put a internal classification. I would like the possibility to order these on most used classifications instead of alphabetical order. This to prevent putting guest by accident on the 'blacklist'.

    9 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. 9 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  15. To penetrate the top upscaled market, would it be possible to create multiple fields per contacts:
    - secondary email address to receive emails (i.e. personal assistant or travel agency like Virtuoso...)
    - relationship between profiles

    23 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  16. To have the option to export dashboard data from a guest profile or search from reservation report how many bookings/nights a guest has stayed in the property with a specified timeline.

    11 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. There is not enough language speaking choice in the guest profile. For instance, there is no "arabic". This could be improved

    10 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community whilst it is being considered.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. When a loyalty code is added manually or via the channel manager, Mews will automatically assign the loyalty program classification to this customer.

    35 votes

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    idea to upvote  ·  2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  19. Since we are responsible of a lot of people somehow, would be nice to have the option to add an Emergency Contact in the registration card that they have to sign when they check in house. In case of incident, we can contact a family member.

    9 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  20. When creating employees it would be useful to have an option to enforce two factor authentication. This could apply by user, so that those in more critical positions have to use 2FA (managers) where we could leave it off for housekeeping, etc

    7 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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