Mews Operations (PMS)

Mews Operations (PMS)

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  1. Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  2. in order to provide proof for the date of digital signature of the registration card we need the creation date of the digital registration card available in Mews PMS.

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  3. The system should have a tool to detect automatically similar profiles (same name and surname for example) and propose one by one to merge or not the profile. It could be a big help and time saver for us, as it could take time to detect duplicate profile.

    27 votes

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    idea to upvote  ·  3 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  4. At the moment, in the front end, it is possible to use titles Mr, Mrs and Ms. In the API, this then becomes Mister, Misses, Miss.
    There is a difference between Ms and Miss and someone who is a Ms is not necessarily a Miss. There should be a way to indicate that a female guest does not want to share their marital status - by at least introducing two different titles for Miss and Ms in both Front End and API, but better still by updating the titels altogether to reflect modern age.

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  5. In our regular Guest's profil, we have sometimes 10 times the same credit card because our guests book online.
    Mews should be able to merge credit card in guest's profils if the card is already register. Or at least, we should be able to remove the duplicates.

    35 votes

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    idea to upvote  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be handy if we could mark guests as smokers. our property is a non-smoking environment (as most places are now), so being aware of guests who do smoke is important in the allocation of spaces

    5 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!

    11 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.

    You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.

    Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.

  8. Notes should be on the status tab. some where easily visisble so that agents dont miss important details. Notes should also pop up when you open the reservation and the agent can dismiss the note once its read.

    16 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. possibility to ad a pop up alert on reservation for very important notes or tasks
    eg, conciergerie : envelop to give to the guest

    49 votes

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    new idea  ·  4 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  10. Eine Liste von allen Geburtstage pro Monat von den Kundenprofile! Nicht nur Gäste im Haus! Wir versenden Geburtstagskartenan unsere Gäste!

    English translation:
    "A list of all birthdays per month from customer profiles! Not just guests in the house! We send birthday cards to our guests!"

    13 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Thank you for your feedback. We have opened up your requests as one to be upvoted by the Mews Community.

    Remember you can share a link with your colleagues and fellow hoteliers so that they too can comment and upvote the request.

  11. We would like the possibility to see the "Guest Profile Note" Under the "Manage window"
    At the moment we can only see the "General note" and we would like to see both.
    The only place we can see the Guest profile note is in reservation report.

    5 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. We would like to be able to add own custom fields to the customer profile to save additional data in a structured way.

    14 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  13. All properties in the Alto Adige region have to report to the Landesverband der Tourismusorganisationen Südtirols (LTS) extranet. The following information must be reported per reservation or even per guest and it takes a lot of time to manually enter. Clients in this region would prefer automatic reporting.

    Information reported via LTS portal:

    Police Report
    ISTAT
    City Tax
    Brixen Card: Holiday card for guests plus all public transport of the South Tyrolean integrated transport network (this is offered in Bressanone province). Also requested from some Austrian clients.

    8 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.

    You can share a link to this request with your colleagues and fellow hoteliers so that they too can upvote the request.

  14. It would help a lot if we would have a tick box next to guest's e-mail address in Guest Profile where guests can give their consent or not in receiving Marketing e-mails. We need this feature for GDPR reasons.
    The consent should be visible when exporting Customer Profiles and Guest in house reports.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  15. Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.

    110 votes

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    5 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.

    Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.

    Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.

    You can find more information about this feature by following the link below:

    https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category

    Thank you for your feedback and suggestions.

    Kind regards,
    Your Mews Product Team

  16. When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.

    229 votes

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    new idea  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  17. My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation

    9 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  18. name of the main booker displayed behind the room no. In the mews commander app?

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to the Mews product team. So that we can better understand your request please may you clarify if you would like the name of the booker to be displayed behind the room no in the Mews Commander mobile application?

    Kind regards,
    Aldair

  19. We would like to add preferences onto a guest profile. Things such as what their dietary requirements are and how they like their coffee etc. Currently this is stored in their Cendyn CRM but there is no use when it can't be viewed inside Commander.

    14 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. It will be very helpful if there is an additional function in MEWS that allows us to tag guest profile according to its status such as VIP Status. Flexible status will be good rather than a fixed status like the ones under Clasification. We have many different types of VIP Status so this function will be helpful.

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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