Mews Operations (PMS)

Mews Operations (PMS)

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  1. There should be a possibilty that guests can put a TIP when they're doing the online check-out.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  2. now you are able to add a reference number for an OTA, but companies also use a PO or reference number from time to time. this should be able to be added and print on the invoice

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  3. We use the booker field for our paymaster indications for groups.

    It would be great if the booker would come up as a suggested customer to move the bill items to, when we move items from the bill.

    So in the move section all possible customer profiles that are attached to a reservation are listed as option.

    8 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. I don't mind the new billing screen, once you get used to it, it is quite easy to use.
    One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guest

    It used to show as:
    Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150

    Now shows as:
    Past, 1/12/2020-2/12/2020 - 1129 x1 - $150

    9 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Madelaine,

    We apologies for the delayed response. However, we are happy to inform you that the functionality that you requested has been released.

    You are currently able to see the name of a the original guest who owned a bill before it was moved to a paymaster account.

    We hope this update will be helpful for your day to day tasks.

    Kind regards,
    Aldair

    Product Manager, MEWS

  5. When clicking the envelope button on the invoice screen, we should be able to have the option to send direct to the customers email address in the profile OR to a custom email address, such as an accountant, partner, booker or work/personal email address on request.

    11 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Move all the city taxes of all customers to the paymaster bill in one go.

    7 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. It would be great if you could select all the types of charges in a group in one click, instead of clicking for each stay one by one

    7 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  8. Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.

    49 votes

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    3 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  10. We would like to good old billing back. It is totally chaotic, sometimes when we add a product on the profile, it adds it to the bill, then sometimes it doesn't, but when it doesn't, you can not choose to put them together. Also, when a guest wishes to pay less than the full bill on one day and the rest to pay on other days, we can not just simply choose some days. It is time-consuming, not easy to see through it, non the less, how could we possibly explain it to a guest what they are seeing on…

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Sort out reservations list on Accounting ledger by check out date by default. Current filters do not help to manage TO BE RESOLVED reservations by check out dates

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  12. Now, it is impossible to print or send a proforma if booking is not confirmed
    To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
    Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation

    102 votes

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    new idea  ·  4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  13. I would like to be able to easily identify the costs of the items I have selected in the billing screen so that I don't spend time calculating whilst my guests wait for the bill to be closed.

    It would also be helpful when calculating the amount due and managing deposits..

    2 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  14. The new billing feature is awful. it is not easy to read or negotiate at all.

    I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.

    If a guest has a lot of bookings coming up it is even worse.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Maria,

    Thank you for sharing your feedback with us.

    Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

    We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

    The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…

  15. at the moment when one guest has multiple bookings (i.e. coming for one day every week), the bill at the top of the screen is the one with the furthest arrival date.
    that doesn't make sense.
    the most recent date should be at the top and those days further in the future at the bottom of the screen.
    it is too easy to make mistakes now with creating invoices or taking payments for the wrong date / week / stay

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Instead of only being able to email the guest email due to it being linked to the profile, it would be great if we could have the tool to choose between guest private email or company's email for example or simply make a "costum" button.

    15 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. individually posted products appear lengthy

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.

    The reason is that there is not enough detail in this suggestion for us to understand that problem this is addressing.

    Thank you for sharing your suggestions.

  18. Why do I get to group billing first when clicking on billing on a specific booking from the reservation overview? It´s good that group billing is an option but I should be taken to the guest bill first and have the option to go to the group bill second.

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for sharing your feedback.

    The group billing screen opens from the reservation overview so that you are able to see the bill items for a reservation and companions in the group. It is a more natural way of obtaining an overview of bills when there is more than one guest.

    You can select the individual billing screen directly from the group billing by selecting the “All guests bills” button next to a guests name.

    Kind regards,

    Aldair
    Product Manager

  19. Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

    27 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, thank you for your upvotes on this idea. We started working on evaluating and solutioning this idea and will post updates on its progress soon.

    This does not yet mean that we will be able to build this, but we are certainly looking into how it could be built inside Mews.

    More updates coming soon

  20. Hello Dear Carl,

    In this case the reservation, despite being of an NRF rate, was not cancelled but suffered a change of dates, so the cancellation fee would only be the difference between the value of the new reservation and the value of the initial reservation.

    New dates: 527€
    Initial dates: 460€
    Cancellation fee: 67€

    is there any possibility of programming this NRF condition when there is a change of dates so that the cancellation fee is only the difference, but at the minimum of the initial dates, in this case it would be the minimum of 460€.

    Best Regards,

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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