Mews Operations (PMS)

Mews Operations (PMS)

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  1. In the billing screen, please allow user to tick the item to correct/adjust and foresee and foresee and adjust/partial adjust button to do the correction in same screen.

    Eg: a beer of €5 appears on invoice but was wrongly posted. Now, we need to go to add product, select the correct service (F&B 21%) and book negative amount.

    This is not seamless and from experience, as operator needs to manually select in which service to adjust.

    I see that the service or product selected for the adjustment is not always the same as the service/product that was initially posted. Eg.…

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  2. There should be a possibilty to round up rates as customors wish. As per example here in Switzerland the smallest coin is CHF 0.05. Some prices, e.g. set up with a percentage off the base rate, are shown as CHF 181.07

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. Currently when a GDS, OTA, TA etc cancels a reservation, the Hard Coded City Tax is rebated in the Additional Expenses Accounting Category, even when the City Taxes have been configured as "City Tax" in the Accounting Configuration -> Additional Expenses. This creates 2 separate lines in the Accounting Report (1 in the Accommodation / Additional Expense Rebate and the other in the Taxes / Rebate City Tax).

    10 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. it would be great if you would be able to create a company and create a PM with the same details at the same time. now you have to retype all the information which seems a waste of time.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  5. in the old billing screen, when you had created an invoice, it was immediately visible on the unassigned left side.
    now with the new billing, it "disappears" and you have to click out to say the payment tab to go back in to the billing tab before you can see the created invoice and move it to the Pay Master.
    this is creating additional unnecessary work!

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  6. By clicking on billing now, you get to the new version.
    Please bring the old billing back and open maybe another button for the new billing. The gerenal one should be the old.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Sabrina,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    Are you you able to share with us any tasks you feel that you are unable to perform in the new billing screen compared to the old one?

  7. When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room

    17 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  8. -Make the line between bills thicker and/or more pronounced. It could be so much more clear which bill is which.
    -Add a bill icon to the card that enters right of the screen when you click on a reservation from the timeline. If they are small Icons and ALMOST everywhere, it's odd to have them missing in some places.
    -A dog Icon, so we can see from the timeline which guests have dogs so we know where they can be moved (dog friendly suites)

    3 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Move the "Move selected items" button up to be next to "Move all items" button in billing. The placement of the button right now doesn't make any sense.

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  10. Since your billing enironment has changed, the button "billing and close" uses automatically the merchant!!!! As well as if we want to cjoose the button payment to avoid the mercahnd, on the top hand left of the menu, "Merchant" comes as first to be chosen... We don't use theh merchant and want an easy way to avoid it as to push it always. Thanks

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Op dit moment zet Mews de omzet door naar het financiële systeem op het moment dat de overnachting plaatsvindt.
    Ik zou graag zien (of in ieder geval de optie/keuze hebben) dat de omzet pas wordt genomen en doorgezet naar het financiële systeem op het moment dat de dienst volledig is afgenomen. Wat mij betreft zou dit zijn op het moment van uitchecken waarbij de definitieve factuur aan de gast wordt opgemaakt.

    Voor annuleringen zie ik hetzelfde voor mij, ook hierbij zou ik graag pas de omzet in het financiële systeem zien op de oorspronkelijke vertrek datum.

    Voor (terug)betalingen op reserveringen,…

    7 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  12. You should be able to send out your own invoices. It's important for us to transport our image and the our experience in all aspects of our communication. The invoices provided by muse are visually very unattractive. I understand that Mews has tried to find a presentation of the invoice that fits all standards but yet again i don't understand why you can't make it possible to send out your own invoices that pull data from Mews next to the standard invoice created by Mews. Mews generally sets a lot of unnecessary rules and restrictions that avoid the user to…

    58 votes

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    idea to upvote  ·  3 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  13. In some properties, invoices should only be issued to companies/TA's that have been approved by headoffice (as its risky to issue invoices to some companies, who have a bad payment track record).

    Currently we have a right "issue invoices", but this does not take into account whether that account is able to be posted against, and will allow users to close any invoice against that company, creating a risk that clients will not pay their invoices. This is quite common in our industry.

    2 votes

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    idea to upvote  ·  1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  14. City taxes amount is different between adults and children, and among children based on their age.
    Would be useful to create a rule that recognises the different kind of partecipants and their age among children, showing, then, the different amounts due

    77 votes

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    idea to upvote  ·  4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  15. If a guest has booked a rate that is Full board for example(dinner inluded in the rate), the POS has to recognize this and when posting a dinner for example; Mews has to allocate it to the right cost center and hide it from guest bill (because it's included in the rate)

    7 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  16. It would be great to be able to create products (NOT linked as a stay package) composed of different subproducts with different prices and VAT rates, which would show as one package price.

    Example: I would like to create a Drinks package of X€, composed of water at Y€ and VAT rate at 10% and of wine at Z€ and VAT rate at 20%. Currently we have to create two products (water AND wine) and it would not appear as a drinks package in the billing line.

    79 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. Why do I get to group billing first when clicking on billing on a specific booking from the reservation overview? It´s good that group billing is an option but I should be taken to the guest bill first and have the option to go to the group bill second.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  18. Would it be possible to include items or stay products to the routing rules? We book breakfast as a separate product, however this is included to the overnight charges paid over OTA.

    1 vote

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  19. at the moment when one guest has multiple bookings (i.e. coming for one day every week), the bill at the top of the screen is the one with the furthest arrival date.
    that doesn't make sense.
    the most recent date should be at the top and those days further in the future at the bottom of the screen.
    it is too easy to make mistakes now with creating invoices or taking payments for the wrong date / week / stay

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  20. Show check in and check out dates in the principal screen of Accounting ledger. So you can see if the reservation that needs to be resolved is past, in house or future, without going inside any booking

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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