Mews Operations (PMS)

Mews Operations (PMS)

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  1. Alow us to route per reservation on monthly basis . This is especially required for properties who have long stays. Now one has to click per night and then move to new bill. Not very efficienct nor user friendly .

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  2. The stay at the billing needs to be breaked down to each night.
    It is not clear for the guest if it says 1x350,00 € and the stay was for 4 nights.
    As well the price per day is different often so it needs to be cleared.

    7 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. In the billing screen, please allow user to tick the item to correct/adjust and foresee and foresee and adjust/partial adjust button to do the correction in same screen.

    Eg: a beer of €5 appears on invoice but was wrongly posted. Now, we need to go to add product, select the correct service (F&B 21%) and book negative amount.

    This is not seamless and from experience, as operator needs to manually select in which service to adjust.

    I see that the service or product selected for the adjustment is not always the same as the service/product that was initially posted. Eg.…

    5 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. this is now the second or third day this is happening!
    really annoying and wasting a lot of time having to refresh after every billing handling, especially as system has been really slow at times in the last two or three days.
    please fix

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  5. It will be nice to have the price shown for only selected items if asked by the guest, and not have to move them to a new bill to have the amount, or calculate somehow.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  6. Would it be possible to pay per month and not per night? For exampe, our tenants stay at our residence 6 or 12 months. One month costs €510,-. Now I have to calculate it back to the costs per night. So for every month I have to divide the €510,- by 28, 30 or 31 nights. This almost never ends on a rounded number wich makes it a lot of work and the chance of making a mistake or typo is big. Please let me know if this would be possible.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. The new billing screen is way too confusing and not clear at all.. The old one was perfect and everything was easy to use and to check on.

    8 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Sabrina,

    Thank you for your feedback.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please…

  8. It would be essential to bill and follow debtors invoices based on company profiles.
    Actually we can invoice a company but the invoice stay on client profile, for debtors management it would be easier that the invoice appears on company profile. We are force to create a client profile for the company and move the items on it, which is redundant.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. If guests do not want to add payment card to their reservation we would like to be able to block charges being added to the room.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  10. An option to send a credit card authority form (charge-back form) that is linked directly to booking.
    This could be similar to a payment request, but would not charge the card the receiver inputs until date of booking? How do other Hotels send people charge-back forms currently? sending them independently from Mews feels disjointed, as we need to email them to guest, have them fill out and return to us, then we input payment details into Mews manually.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  11. Actually it is only possible to send an invoice directly to the guest but not to booker. If you have to send the invoice to the booker, you have to print the invoice as pdf, download and than attach to an email. That´s very complicated. But only one example that Mews is not very user friendly for business hotels with many corporate guests, where the booker is not the guest. Mews is improving, but there is still a lot to do.
    Thanks in advance for hearing the voice of business hotel :)

    47 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback. We have updated your issue as one to be upvoted.

    Would you be able to let us know a few of the cases when you would like to send the invoice to a booker instead of a guest? For example would you like to send the invoice to a booker if the reservation was booked by a company or a travel agency?

  12. Sometimes the POS is not able to push outlet revenue to the PMS (for technical reasons). It would be nice if it was possible to manually input revenue in the Mews outlet section in order to correct the missing revenue.

    3 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  13. In order to reduce the Check In Queue, we would like to give our customers the opportunity to pay their pending City Tax and additional costs in advance.

    We figured sending an automatic payment request link 2 days in advance would be a good solution for that, but as is, there's no possibility to send out requests in bulk, nor automatically.

    Another issue might be that reservations using Virtual Cards would still have the entire amount outstanding, so it would need to be able to recognize that.

    1 vote

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. I just want to know why they are complicating the billing screen at a time when there were no issues with it? We don't understand. We feel a little held ******* by this design flaw. The old billing screen is a godsend for Accounting. It makes the workflow so much smoother. We feel as though the new billing screen is an eyesore and hard to read. It makes things take longer and is more confusing. The old billing screen is clear, concise, and fast. Reading left to right is more natural than top to bottom. Also drag and drop is…

    7 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Karl,

    Thank you for sharing your feedback with us.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new billing screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new…

  15. To be able to push the customer or guest names over to QuickBooks

    3 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Wenn eine neune Reservierung angelegt wird, inklusive der korrekten Firma / Firmierung , dann wäre es super wenn diese Firmierung / Firma sofort im Rechnungsbildschirm auf einer Rechnung auftaucht. Aktuell muss man immer die Firma manuell auf der Rechnung eintragen obwohl man diese bereits bei der Buchung hinterlegt hat. Es wäre schön, wenn das automatisch geschieht! Danke!


    If a new reservation is created, including the correct company / company name, then it would be great if this company name / company immediately appears in the invoice screen on an invoice. Currently you always have to enter the company manually on…

    11 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. Adding an item drag & drop feature into the billing screen so we can move the items easily and rapidly from one bill to another

    6 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  18. Our accounting ledger, with the hostel closing and a lot of cancellations, is overloaded with negative outstanding amounts.
    We have seen with the MEWS team that as soon as we have a cancellation, the late cancellation turnover is posted automatically without us being able to do anything.
    In this case, is it possible to ensure that the negative and positive outstandings are filtered out?
    The goal is to show the user directly what he wants to see, so to add the filter in the options on the side.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. It would be nice if we could cancel items/bookings on the billing screen by selecting and clicking on a cancel button. Now we have to book a negative item/booking, which is very cumbersome.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Mews automatically applies cancellation fee for date changes within the cancellation window (unless you untick the box before making a change).

    We do not believe that date changes should be treated the same as cancellations and the cancellation fee should not be automatically applied.

    This is currently causing operational challenges with charges and adjustments in billing (in the rush, staff may forget to untick the box as this is not intuitive).

    It also causes guest complaints, as guests are still charged a fee even though their intention is to stay at the property (they may have just missed a flight…

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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