Mews Operations (PMS)

Mews Operations (PMS)

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  1. Actually it is only possible to send an invoice directly to the guest but not to booker. If you have to send the invoice to the booker, you have to print the invoice as pdf, download and than attach to an email. That´s very complicated. But only one example that Mews is not very user friendly for business hotels with many corporate guests, where the booker is not the guest. Mews is improving, but there is still a lot to do.
    Thanks in advance for hearing the voice of business hotel :)

    43 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you very much for your feedback. We have updated your issue as one to be upvoted.

    Would you be able to let us know a few of the cases when you would like to send the invoice to a booker instead of a guest? For example would you like to send the invoice to a booker if the reservation was booked by a company or a travel agency?

  2. The new billing screen is way too confusing and not clear at all.. The old one was perfect and everything was easy to use and to check on.

    7 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Sabrina,

    Thank you for your feedback.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing Mews to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please…

  3. It would be essential to bill and follow debtors invoices based on company profiles.
    Actually we can invoice a company but the invoice stay on client profile, for debtors management it would be easier that the invoice appears on company profile. We are force to create a client profile for the company and move the items on it, which is redundant.

    5 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Wenn eine neune Reservierung angelegt wird, inklusive der korrekten Firma / Firmierung , dann wäre es super wenn diese Firmierung / Firma sofort im Rechnungsbildschirm auf einer Rechnung auftaucht. Aktuell muss man immer die Firma manuell auf der Rechnung eintragen obwohl man diese bereits bei der Buchung hinterlegt hat. Es wäre schön, wenn das automatisch geschieht! Danke!


    If a new reservation is created, including the correct company / company name, then it would be great if this company name / company immediately appears in the invoice screen on an invoice. Currently you always have to enter the company manually on…

    10 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  5. I just want to know why they are complicating the billing screen at a time when there were no issues with it? We don't understand. We feel a little held ******* by this design flaw. The old billing screen is a godsend for Accounting. It makes the workflow so much smoother. We feel as though the new billing screen is an eyesore and hard to read. It makes things take longer and is more confusing. The old billing screen is clear, concise, and fast. Reading left to right is more natural than top to bottom. Also drag and drop is…

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Karl,

    Thank you for sharing your feedback with us.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new billing screen opens up a new world of possibilities. From the new features that have been added within the initial release, to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new…

  6. When billing, would be nice if the company name, used in the reservation, is automatically suggested.

    4 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  7. The stay at the billing needs to be breaked down to each night.
    It is not clear for the guest if it says 1x350,00 € and the stay was for 4 nights.
    As well the price per day is different often so it needs to be cleared.

    5 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Adding an item drag & drop feature into the billing screen so we can move the items easily and rapidly from one bill to another

    5 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Our accounting ledger, with the hostel closing and a lot of cancellations, is overloaded with negative outstanding amounts.
    We have seen with the MEWS team that as soon as we have a cancellation, the late cancellation turnover is posted automatically without us being able to do anything.
    In this case, is it possible to ensure that the negative and positive outstandings are filtered out?
    The goal is to show the user directly what he wants to see, so to add the filter in the options on the side.

    5 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  10. We use the booker field for our paymaster indications for groups.

    It would be great if the booker would come up as a suggested customer to move the bill items to, when we move items from the bill.

    So in the move section all possible customer profiles that are attached to a reservation are listed as option.

    8 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  11. I don't mind the new billing screen, once you get used to it, it is quite easy to use.
    One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guest

    It used to show as:
    Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150

    Now shows as:
    Past, 1/12/2020-2/12/2020 - 1129 x1 - $150

    9 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Madelaine,

    Thank you for reporting this. We are currently looking at resolving this use case, so that you will always be able to view guest stay details in the new billing screen.

    We will send you an email as soon as it has been resolved.

  12. Move all the city taxes of all customers to the paymaster bill in one go.

    7 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would be great if you could select all the types of charges in a group in one click, instead of clicking for each stay one by one

    7 votes

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    idea to upvote  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.

    48 votes

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    3 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  15. The new billing feature is awful. it is not easy to read or negotiate at all.

    I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.

    If a guest has a lot of bookings coming up it is even worse.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Maria,

    Thank you for sharing your feedback with us.

    Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

    We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

    The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…

  16. Now, it is impossible to print or send a proforma if booking is not confirmed
    To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
    Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation

    97 votes

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    new idea  ·  4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  17. When clicking the envelope button on the invoice screen, we should be able to have the option to send direct to the customers email address in the profile OR to a custom email address, such as an accountant, partner, booker or work/personal email address on request.

    10 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Instead of only being able to email the guest email due to it being linked to the profile, it would be great if we could have the tool to choose between guest private email or company's email for example or simply make a "costum" button.

    15 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  19. Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

    27 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, thank you for your upvotes on this idea. We started working on evaluating and solutioning this idea and will post updates on its progress soon.

    This does not yet mean that we will be able to build this, but we are certainly looking into how it could be built inside Mews.

    More updates coming soon

  20. It would be nice if we could cancel items/bookings on the billing screen by selecting and clicking on a cancel button. Now we have to book a negative item/booking, which is very cumbersome.

    2 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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