Mews Operations (PMS)

Mews Operations (PMS)

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  1. Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

    18 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    96 votes

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    9 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on your feature request and relative products will be available soon.

    You will be able to add positive or negative % relative products to Mews and apply them to reservations through the ‘Add product’ function on the new reservation screen.

    We will update this request once this is available in production.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

  4. 1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    After further review of your request with our team, it has been determine that the OTA confirmation number from TARS is not currently being stored in Mews. As such our team is currently solving this.

    We will inform you as soon as the update has been released.

  5. Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.

    32 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    in progress  ·  Aneta responded

    Good news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:

    1. In Commander, property can newly send payment request from guest profile > Payments tab

    2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.

    3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.

    4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.

    5. Property is notified when payment request is fulfilled or expired via Task.

    And that’s it. How do you like it? Feel free to share your feedback with us.

    We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who…

  6. With extending action log, you will be able to see more information about changes that have been made in your property.

    350 votes

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    11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  7. Products with a price that's relative to the net rate can be charged per person, per night, and per person per night.

    11 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Groups configuration We need to have Group blocks i.e. *When we assign a booking code to a group booking, and the clients will reserve the rooms in the IBE, the PMS should understand that the room reserved need to be picked up from the block. Groups configuration We need to have Group blocks / allotments i.e. *To be able to use billing instructions (routing) in the group block, that will update all reservations

    87 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to announce that we are beginning to work on adding group block functionality to Mews. If you have an integrated system you can begin making use of block functionality through the Connector API.

    Over the coming months we will begin adding block functionality to the PMS. If you are interested in learning more, and if you would like to share your feedback on our current prototypes, please let me know in the comments section or by responding to this email.

    Kind regards,
    Aldair

  9. Group booking tables should be improved visually to clarify all enclosed reservation details

    69 votes

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    in progress  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. By adding an additional privilege to employee profiles, managers or admins could remove access to these reports for any individuals that do not need to see it.

    43 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    in progress  ·  Allison Chihak responded

    We’re developing some simple permissions to hide these reports from employee profiles:

    Accounting Report
    Manager Report
    Merchant Balance Report

    Please let us know if you have questions how this will work. :)

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