Mews Operations (PMS)

Mews Operations (PMS)

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  1. 5 votes

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    integration request  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  2. 5 votes

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    integration request  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  3. Copy Rates: I would like to copy the whole rate (including pricing) most times I need to change just small things. And the best overall would be if I could copy this into other hotels I have in my profil. That would be awesome!

    27 votes

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    idea to upvote  ·  4 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  4. 7 votes

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    on the roadmap  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. 5 votes

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    integration request  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  6. 22 votes

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    idea to upvote  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  7. 4 votes

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    integration request  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  8. Notes are often added to reservations and meant for a specific department. To help clarify who each message may be intended for, notes functionality could be expanded to include a field for department. This labeling could help eliminate confusion and notify each team about important information.

    25 votes

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    idea to upvote  ·  2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. In addition to the list of intervals available for export schedules, many properties would prefer to specify their own custom intervals in case they cannot find an existing one that suits their needs. With the option to specify your own interval, users could customize their export scheduling exactly as they need it.

    24 votes

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    idea to upvote  ·  3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. The ideas around the reservation summary is a good start, but we would like to also attach group T&C's as reference when guests sign and check in. some of the detail required.

    6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your suggestions and feedback. We are currently researching improvements to group functionality and have updated this request as one to be upvoted by the Mews community.

    We would like to know if you would be referencing the T&C for your staff in group summary, or if you would be adding this information to a registration card/ confirmation email for your guests?

    We look forward to your continued feedback and suggestions.

    Kind regards,
    Aldair

  11. 6 votes

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    integration request  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. 6 votes

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  13. 6 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Set the “Segment” field of a booking as mandatory in the customer profile. This information is extremely important in terms of Revenue Management and analytics, to allow the correct categorisation of the businesses type. This update will guarantee that each and every booking will have a “Segment” attached.

    26 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. Currently, phone number is entered as part of a guest's personal information in Mews Navigator or as part of their profile in Mews Commander. As guests enter their number, currently there are no formatting requirements, which can make it difficult as many guests travel from other countries and their country codes are often not included as part of that data. An additionally required country code selector could help clarify all entered details and ensure that all contact information is correct and usable.

    26 votes

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    idea to upvote  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Refunding a transaction can involve sensitive processes and effect property revenue, which means that employees should use the upmost care as they give refunds to guests. With the addition of a user privilege, properties could restrict this action to be completed by only management or admin users. This could prevent mistakes in the future or help managers keep a closer eye on all refunded revenue.

    24 votes

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    idea to upvote  ·  2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  17. When orders are placed in Mews, there are often notifications sent for confirmation. However, when orders are canceled, it is more difficult to keep track of this lost revenue. Therefore, when orders are canceled, introduction of a notification e-mail could help properties stay more informed as detail of each cancellation would be available for future statistics and analysis.

    25 votes

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    idea to upvote  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Restrict user privilege to rebate or refund

    24 votes

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    idea to upvote  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mews Commander is a very versatile system, but as many actions are continually repeated and many pages are revisited throughout the day, this could be greatly improved for users with the introduction of keyboard shortcuts. Using these shortcuts, you could immediately access our timeline, reservation overview, batch checkout, and more. Speed up your operations and complete daily tasks with ease using this handy new tool.

    23 votes

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    released  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  20. As there may be many tasks created for your property, they can be difficult to keep track of when managing many aspects of your operations. For this reason, passing task deadlines should generate a notification for the task creator or any department members to which the task is assigned. After being sent, these pending notifications would only be dismissed when the task is fully completed. This implemented feature could help all members of your team stay more on schedule and would encourage task completion in line with all assigned deadlines.

    23 votes

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    idea to upvote  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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