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Mews Operations (PMS): Guest data

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email not delivered notification

Notify an employee when a mail is not delivered.
We can see in the waiting queue that some mails are not delivered whith gateway statut, be this information is difficult to access.

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Bertrand Omont shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded  · 

Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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  • GUITTON commented  ·   ·  Report

    It would be very helpful to get a notification whenever an email is not delivered to the guest. We are frustrating the guests and we are loosing revenue because the guests are not aware of our policies.

  • Anne CHRISTENSEN commented  ·   ·  Report

    Would be very interesting to have a return so we can be sure that the cleints have received the confirmation with our conditions.

  • Sam commented  ·   ·  Report

    Good idea, staff cannot even access the mail queue without admin access so front desk and reservation team have no clue if a email is actually delivered or not.

  • M.C. commented  ·   ·  Report

    Have the option to automatically notify the property when an email to the guest is undelivered.