Regarding the payment one useful field could be: "Automatic Payment settling" (99% of our reservations: OTA credit and virtual cards) and "Manual Payment settling" (bank transfers for Airbnb, Groups, companies, cash upon arrival). It's important so that the guest is not asked to pay or IS reminded when checking in.

It is essential that it is possible to create own categories, so that we can use these options like a crm. But to give you some suggestions:
- Winter guest
- Summer guest
- Skiing/Hiking/Biker etc.
- Preferences: room categories (it would be nice, when this is set automaticaly based on the bookings)
- motorbiker
- Head of a group
- Dog
- A few food preferences options: halfboard, vegan, vegetarian, allergenics,
Important is, that we can send these information to the newsletter tool. So that means at least, that we can export that standardized and readable in a excel sheet with every keyword in a separate field.

Please find here my suggestions for options in "Internals", Guest "Classifications":

Blacklisted
Difficult
Problematic
Important
Very Important
Family and Friends
Staff
Group
Individual
Direct Guest
OTA Guest
Booker staying as a guest
Booker not staying as a guest
Self Pay Bill
Company Pay Bill (invoiced)
Companion
Food intolerance (medical)
Food preference: vegan, vegetarian
Other Food preferences
Drink preferences
Room preferences

It would also be helpful to have a 'group guest' classification so al; guests that are part of a group can easily be identified on the timeline.

There should be a Classification about a "request". Many guests have special requests, but there is no classification to put on their reservation.

could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
currently it is as good as pointless having this feature

it would be good if each property was able to put their own classifications in (as well). We need one for example for "luggage" and "no-interconnecting". At the moment the list is not flexible enough and is not applicable for all properties

Thanks for sharing this idea! I would also like to add "Long stay guest" to customer profiles.

It would be handy if we could mark guests as smokers. our property is a non-smoking environment (as most places are now), so being aware of guests who do smoke is important in the allocation of spaces

Hello for internal data - classification. Can 2 things be added to that?
Wellness guest
Restaurant guest
So we can see watch for guest we have

We would like to add preferences onto a guest profile. Things such as what their dietary requirements are and how they like their coffee etc. Currently this is stored in their Cendyn CRM but there is no use when it can't be viewed inside Commander.