enable hotelier better log guest preferences in guest profile.
Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.
help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.
Christian Furtner commented
Regarding the payment one useful field could be: "Automatic Payment settling" (99% of our reservations: OTA credit and virtual cards) and "Manual Payment settling" (bank transfers for Airbnb, Groups, companies, cash upon arrival). It's important so that the guest is not asked to pay or IS reminded when checking in.
Raphael Simcic commented
It is essential that it is possible to create own categories, so that we can use these options like a crm. But to give you some suggestions:
- Winter guest
- Summer guest
- Skiing/Hiking/Biker etc.
- Preferences: room categories (it would be nice, when this is set automaticaly based on the bookings)
- Head of a group
- A few food preferences options: halfboard, vegan, vegetarian, allergenics,
Important is, that we can send these information to the newsletter tool. So that means at least, that we can export that standardized and readable in a excel sheet with every keyword in a separate field.
Christian Furtner commented
Please find here my suggestions for options in "Internals", Guest "Classifications":
Family and Friends
Booker staying as a guest
Booker not staying as a guest
Self Pay Bill
Company Pay Bill (invoiced)
Food intolerance (medical)
Food preference: vegan, vegetarian
Other Food preferences
Peggy Picano-Nacci commented
It would also be helpful to have a 'group guest' classification so al; guests that are part of a group can easily be identified on the timeline.
Georgina Reservations commented
There should be a Classification about a "request". Many guests have special requests, but there is no classification to put on their reservation.
could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
currently it is as good as pointless having this feature
it would be good if each property was able to put their own classifications in (as well). We need one for example for "luggage" and "no-interconnecting". At the moment the list is not flexible enough and is not applicable for all properties
Thanks for sharing this idea! I would also like to add "Long stay guest" to customer profiles.
It would be handy if we could mark guests as smokers. our property is a non-smoking environment (as most places are now), so being aware of guests who do smoke is important in the allocation of spaces
Bianca Steinschuld commented
Hello for internal data - classification. Can 2 things be added to that?
So we can see watch for guest we have
AdminAdam Britton (Admin, Mews Systems) commented
We would like to add preferences onto a guest profile. Things such as what their dietary requirements are and how they like their coffee etc. Currently this is stored in their Cendyn CRM but there is no use when it can't be viewed inside Commander.