enable hotelier better log guest preferences in guest profile.
business problem
Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.
expected outcomes
help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.
Adminmathias.coudert
(Product Manager, Mews Systems)
shared this idea
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Peggy Picano-Nacci
commented
It would also be helpful to have a 'group guest' classification so al; guests that are part of a group can easily be identified on the timeline.
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Georgina Reservations
commented
There should be a Classification about a "request". Many guests have special requests, but there is no classification to put on their reservation.
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Simone Steins
commented
could we have some open options on the internals on the guest profile please. at the moment the list is not working for us at all with most options not applicable and those that we need not on the list.
have perhaps some standard ones (like return guest / complaint), but leave around 10 open fields per property which we are able to populate ourselves.
currently it is as good as pointless having this feature -
Simone Steins
commented
it would be good if each property was able to put their own classifications in (as well). We need one for example for "luggage" and "no-interconnecting". At the moment the list is not flexible enough and is not applicable for all properties
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Adina
commented
Thanks for sharing this idea! I would also like to add "Long stay guest" to customer profiles.
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Bianca Steinschuld
commented
Hello for internal data - classification. Can 2 things be added to that?
Wellness guest
Restaurant guest
So we can see watch for guest we have