At present, in order to facilitate work, I have granted Admin privilegies to almost anyone working at front office and reservations. So much to have different privilegies set up

Front Office Agents in our team would all appreciate being able to see which e-mails the guests have been sent from the system, especially things like booking/cancellation confirmations or invoices.

Really important. Giving every user admin rights in order to be able to work properly just doesn’t make sense in the long run. Pls integerstem this function at least for reception and reservation staff.

We'd like the access to guest email communication as a separate permission that could be applied to any Mews user. Primarily it would be out front-of-house and reservations staff that would be using it. Users would need to be able to see date & time the email was sent, which email address it was sent to, and should be able to view the full email itself.

It doesn't make any sense at all, that only administrators can see this. The staff at the reception normally is the one, to argue with the guests.

It would be very helpful to get a notification whenever an email is not delivered to the guest. We are frustrating the guests and we are loosing revenue because the guests are not aware of our policies.

Would be very interesting to have a return so we can be sure that the cleints have received the confirmation with our conditions.

At the moment only administrators can see the emails sent to the guests (on their profile).
Why not every user ?
It would be nice for every Mews user to see all the emails sent to the guests for a better follow-up on the booking.
Kind regards

Good idea, staff cannot even access the mail queue without admin access so front desk and reservation team have no clue if a email is actually delivered or not.

Notify an employee when a mail is not delivered.
We can see in the waiting queue that some mails are not delivered whith gateway statut, be this information is difficult to access.

Hi Mews Team,

As we grow and develop different access levels for departments, the option to switch this access on and off for front desk and reservation departments is key. This will support guest engagement and making sure the guest has been sent the right documents.
This is major request as Mews has no functionality on automatically sending the invoice at check out as the bill is closed - per segment/rate or company!

Thanks

It would allow Res teams to confirm that an email from mews has been sent in case a client argues they haven't received a confirmation or cancellation email.

Please process this proposal quickly as possible - is very important for us!

This is very important for us - this is the only way a receptionist can tell the guest if the email has arrived!!!!

This is very important for us - this is the only way a receptionist can tell the guest if the email has arrived!!!!

Please allow all levels of users to see guest emails in order to provide quick and immediate services. Thanks

In order to see which emails were sent to guests, this is very import for all of us.

It is very important! Staff need to see which emails were sent to guests.
.

Why can't we see the mails sent to the customer under the mailing tab of the reservation? From a user experience point of view, this would be much more convenient than going to the Mail Queue section and searching for a specific mail address and time period.

we don't want to give everyone in our business admin rights just for them to be able to see sent emails doesn't make sense