Change of the visibility of the notes / products section
The housekeeping staff would prefer to only work with the housekeeping app as not all of them have the skills to work on the computer.
The notes of each reservation are visible when clicking on each room, but the products ordered by the guest such as (champagne, pet…) and the general customer notes are not (f.e. allergic pillow, fan when hot outside…).
We would therefore request that the guest profile notes are being shown as notes in each reservation too.
Linda Ohlson commented
Please add this for more efficient work and to automate certain routines, thank you!
Benno Amort commented
Reservation > Properties > General Notes
A tab "Housekeeping Notes" should be added that will be shown on the Commander App to the housekeeping staff. Important for special requests like extra pillow, baby craddle, dog etc.
At the moment this has to be accomplished by creating a housekeeping task, where also the room number and the start date have to be set, since the linking between Task and Reservation is not shown in Commander App
It is really important for us to separate notes HK with the others ; HK employee should not know all the notes of a reservation.
In the spaces report, we should only filtered with HK notes or HK products...
In order to get to HK employee a clear report !
Karin Wigger commented
Further info on the request: the majority of guests are returning guests where the preferences apply to each reservation, such as the request for an anti-allergic pillow, a room in the upper floors etc.
For our housekeeping it would make it much easier to have all the reservation and profile notes on an overview. F.ex. when they put anti-allergic pillows in the rooms, the would count the amount they need each day and put it in these rooms. Right now they would have to check each room on the app and then write down the amount of pillows they need…so we can't work totally paperless and still be efficient.