Mews Operations (PMS)

Mews Operations (PMS)

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  1. When you click on the "Timeline" symbol on the guest future reservation. The system does not brings you to the exact reservation on the timeline. you have to check for that on the search bar. I think it would save time if we can access straight away from the guest reservation.

    4 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for sharing your feedback with us. We are very happy to inform you that this issue has been resolved. When selecting the reservation icon for future reservations, you will now be directed to the correct space the reservation is allocated on the timeline.

    Should you encounter any issues with this functionality, please do let us know.

  2. Change MEWS timeline and space status colors back please, (blue = dirty, black = inspected, green = clean, yellow - ooo, red = oos)
    and IF you change, please INFORM BEFOREHAND!!!!

    4 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  3. 4 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Many thanks for the feedback! Idea exists in the system just by filtering wider range of years, and comparison is there! Easy – breezy! :)

  4. 4 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Idea is released! Just contact our support and they will be happy to help out! Hope to hear from all of you very soon. :)

  5. 4 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Apologies that this hasn’t been updated at the time it should, moving it released.

  6. Mews has always strived to connect with as many integrations as possible, however as we are continually finding great new software to work with, we'd like to introduce the possibly of installing integrations directly from Mews Commander. This means that adding new integrations would be easier than ever, bypassing requests to integration partners and enabling automatic token sharing.

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Our marketplace is released! Klick and play, contact our team for more info. Go to burger menu, find icon marketplace and take a look!

  7. 3 votes

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    released  ·  1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  8. Notes in reservations is now a small box with just 3 lines visible. We need to adjust the size of the box or else we lose time scrolling down and looking the text.

    2 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Georgina,

    We are happy to inform you that we have added the ability to expand the notes field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  9. How is is not possible to move guests to another room, without making a new reservation or splitting a reservation. Too much work in to a simple action. Too much work where is no extra time for these trying times with too little employees.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Sjoerd,

    Thank you for contacting the Mews Product team.

    We currently offer several ways to move reservations including dragging and dropping reservations to another room from the timeline, as well as the ability to move reservations to another space from the status tab of the reservation screen or to a different space category from the properties tab on the reservations screen.

    Below you will find a guide that will walk you through each of the options offered. Should you have any additional questions, please contact our support team.

    https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation

  10. it is actually unworkable as it will try to update for at least 2 minutes (no exaggeration!)
    it does it for as good as all the actions you and you basically need to open a new mews session (or risk that you forgot what you were about to do in the first place)

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Simone,

    We are happy to inform you that we have resolved the performance issues for the system.

    You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.

  11. 2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  12. It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Matthias,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.

    In order to perform this action:

    1. Select a reservation > select the status tab >
    2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department.

  13. Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
    The correct format according to the local standard should be MM/DD/YYYY.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  14. every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  15. In case of group bookings, would it be possible to select several rooms which have the space category to move them to another space category instead of doing one by one?

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  16. Es wäre sehr hilfreich wenn im Reservierungsüberblick das Abreisedatum sichtbar wäre.

    Translation
    It would be very helpful if the departure date were visible in the reservation overview.

    2 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    As it is currently possible to view the departure date of a reservation by selecting the “Details” button for each reservation from the reservation overview, we have marked this request as released.

    Should you have more information, or further feedback on the request, please lets us know in the comments section below.

    Kind regards,
    Aldair

  17. 2 votes

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    released  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. 2 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. the monthly timeline is already a lot better to deal with long-stay enquiries, however, we have just oversold our property due to the fact that a short stay was not showing up on the monthly time line. we thought we had the full three months available when we didn't.
    this is of course not acceptable meaning we are not able to use the monthly view.
    may i suggest perhaps a weekly view? or just make the fields smaller (half or quarter their current width).

    1 vote

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bonjour,
    Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
    Merci ?

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews Product team,


    Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.


    In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.

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