104 results found
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2 votes
Hello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
Please check out our release notes for more information – https://www.mews.li/app/release-notes.
Thank you again for sharing your idea!
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New Timline Colors
The colors on the timeline just make it more difficult to manage our inventory. Having the OOO rooms in a brighter color made it simple to track. Having everything in shades of grey is NOT an improvement
2 votesHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Assign task in reservation
It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.
2 votesHello Matthias,
Thank you for sharing your feedback with us.
We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.
In order to perform this action:
1. Select a reservation > select the status tab >
2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department. -
task filters disappear
every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.
2 votesHello Simone,
The issue you have reported was resolved as of May 13th 2021.
Should you encounter the issue again. Please do let us know.
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AT A GLANCE THING
WHO NEEDS THE DATA OF THE SOCIAL ON THE RIGHT BOTTOM OF THE SCREEN NOT ALL THE FRONT DESK PEOPLE HAVE MORE CONCERN ABOUT IT MAKE IT IN A TAB AND REPLACE AND DISPLAY THE ROOM ARABILITY AND RATES DIRECTLY FROM THE SCREEN WITHOUT ANY CLICK THAT IS MORE USEFUL THAN THE SOCIAL ON DAILY BASES
2 votesWe have removed the social scores from the Dashboard. We are still looking into ways how we can further optimize the space available on the dashboard. Please keep providing suggestions for things you'd love to see on the dashboard.
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Reservation overview
Es wäre sehr hilfreich wenn im Reservierungsüberblick das Abreisedatum sichtbar wäre.
Translation
It would be very helpful if the departure date were visible in the reservation overview.2 votesHello Mewsers,
As it is currently possible to view the departure date of a reservation by selecting the “Details” button for each reservation from the reservation overview, we have marked this request as released.
Should you have more information, or further feedback on the request, please lets us know in the comments section below.
Kind regards,
Aldair -
2 votes
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2 votes
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Chat icon location
Since the new update a chat icon for mews support has been added in the left corner. With the computers in our hotel we can´t change resolutions which causes issues as the icon is blocking some of the tasks in reservation. Is there a possibilty to disable this icon per account or move it slightly?
1 voteHello from the Mews product team!
We are pleased to let you know that the chat bubble no longer appears automatically, and will only show if there's an ongoing conversation happening. Please note the chat bubble disappears only after you finish your conversation with the digital assistant (by clicking on end chat).
Thank you again for sharing your idea!
Ettore
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URGENT serious issue with names not displaying in reservations!!!!
we are not able to see anywhere the list of names when doing a search. not when making a booking, not when adding a guest to a booking, nothing nowhere.
this is a huge issue as bookings can't be completed or amended and mistakes are being made. can't even add a booker who has now asked me twice already for the payment link to be sent to her!!!!!!!!!1 voteHello Simone,
Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.
Should this issue persist for you, please contact us as soon as possible.
Kind regards,
Aldair
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Availability Blocks
Please allow for different room quantity allotments over each date to reflect typical room block patterns. Currently, I can only enter the same amount of rooms over each date, that is not how blocks usually work and it prevents me from easily entering the rooming list in the block once it goes definite.
1 voteHi Kenna,
Thank you for sharing your feedback with us. It is currently possible to set room quantity per day, per space category in a block.
In order to do this, click the "Adjust" button on the block dashboard > Select a date where you'd like to remove availability and manual enter the number. This action can be done for any date within the block, whereas the bulk update option allows you to set different room quantities for a selected period.
If you encounter any issues with the above, please contact our support team.
Kind regards,
Mews Product Team.
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Sending emails from mobile
until recently I was able to send emails to guests from my cell phone. Something has changed and now I am not able to access the send button so I can't send emails from my phone anymore.
I could do this, then it recently changed, I sent an email and it was updated, but just went back to not being an option a week ago :(
thanks1 voteHello from the Mews product team.
We are so pleased to let you know that we have reviewed this case and re-enabled the ability to send emails from mobile devices in Mews.
Thank you again for sharing your feedback!
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Report with "status is cancelled" should show the number of room nights
It would be ideal to see the number of room nights per booking that have been cancelled when running a Reservation Report with "Status is Cancelled". At the moment the report generates with the number of nights all reported as ‘0’.
1 voteHello from the Mews product team,
Thank you for sharing your feedback with us.
In order to view the number of cancelled room nights in the reservation report, please ensure that your filters are set to the following
- Filter: Canceled
- Status: Canceled
The Status filter does not have the cancelled state loaded automatically, it must be manually selected in order to see the number of cancelled nights.
Should you encounter any issues please contact our support team for future assistance.
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system error with making additional booking
i am trying to make a new booking for a guest as part of a "group".
however, the system does not let me chose the correct service option and insists i book a cot instead of an apartment.
totally pointless.
i do not wish to make a new reservation from the guest profile as i wish to keep all the other information of the current booking. reason is that there is a short break in the existing booking and not a complete new one.
thank you for investigating and fixing.
PS - this is not the first time this happens…1 voteHello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
You are now able to select your additional service or room when creating an additional reservation from an existing group.
Thank you again for sharing your feedback with us!
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task field
Is it possible to make the task field in MEWS bigger again so that you can drag the field to write info in it?
Before the update, you could drag the "Description" window larger using the arrows at the bottom right.
It would be great if that were possible again. Thank you in advance. Tina1 voteHello Tina,
We are happy to inform you that we have added the ability to expand the task field back to Mews Operations.
Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.
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deleting house use bookings crashes the system
every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating
1 voteHello Mewsers,
We are happy to inform you that we have resolved the issue where house use resrvations were crashing the system upon deletion.
Kind regards,
Mews Product team
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Report that separates OTA's by 'Multiple Selected Travel Agencies'
Report that separates OTA's by 'Multiple Selected Travel Agencies'
Meaning, we can pull a report for all revenue from all booking and also a report for just OTA'S (Not Brand Website), with a percentage against all bookings
1 voteHello Jodie,
Thank you for sharing your feedback with us. You are currently able to group by “Reservation source” in the reservations report in order to see a list of all reservations separated by OTA. If you view the report in “Totals” mode, you will be able to view the percentage of reservations from each OTA.
In order to view the report separated by travel agencies, you can select the filter group by “Travel agency”. If the report is “Totals” mode you will be able to see a breakdown of revenue from each agency as well as a breakdown of a percentage against the bookings.
You can find out more about this functionality in the guide linked below:
https://intercom.help/mews-systems/en/articles/4647975-track-multiple-reservation-sources
If the above does not assist you with your request, please do let us know.
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Add a "Marketplace" section on the main dashboard
so that one does not have to click twice to get there (Main Menu -> marketplace).
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Display upcoming reservations on the dashboard
Display future reservations on the dashboard in the reservations block. Currently you have to run a report choosing the booking date to find the next reservation. It would be very helpful to see who's coming next, even if it's in a few days.
1 vote -
Cancelling group reservations
Kindly create new article about Canceling Group reservation.
Thank you1 voteHi Martina,
The guide for cancelling reservations has recently been updated, and now includes information regarding cancelling group reservations.
https://intercom.help/mews-systems/en/articles/4245572-cancel-a-reservation
Please do let us know if you feel there are any additional missing use cases for groups.
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