It would be grate with a tablet that is on the reception counter, where the registration card comes up for the to sign or input data. That way we would save a lot of time and paper16 votes
Hello from the Mews Product team,
We are very happy to inform you that we have expanded the paperless experience for you and your guests. Not only can you allow your guests to sign their registration cards from the Mews Operator (Kiosk) at check-in, you can also provide your guests with the option to sign their registration cards before arriving at your property using the Mews Navigator application.
You can view more information about this functionality in our release notes page and Mews guides respectively. We have attached some links below for your reference.
Mews release notes
Should you have any questions, please contact our customer care agents.
At the moment it is not possible to send messages from the Mews Commander app only receive them. It would be a quick and useful tool for the Mewsers e.g. to communicate from HK to FO.16 votes
we are happy to announce that the internal messaging functionality has been released in the Mews Commander app.
Make possibility that the stuff at your hotel see restriction detail in the reservation screen16 votes
We are happy to inform you that we have added a new feature!
You are now able to open the restriction details view directly from the new reservation screen! Head over to our release notes page to learn more.
Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app15 votes
Hello from the Mews product team,
We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!
You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.
Selecting the room number will take you directly to the space where the reservation is currently assigned.
You can learn more about this new feature on our release notes page:
After the update, it is no longer visible who put in the task and who updated this task. I would like to see this again15 votes
Thank you for sharing your feedback with us.
We are happy to inform you that we currently support the functionality that allows you to view who updated and task and when.
In order to view the last user to update a task, select the task and view the “Updated” section at the bottom.
We look forward to your continued feedback and suggestions.
It will be great if there is any report mentionning all group reservation by period.15 votes
Thank you for your request, we are happy to inform you that it is no possible to group by groups in the reservation report in order to view all of the groups in your property.
For larger groups you can use the availability block report to view group information.
For our housekeeping we would like to have the space category and the features shown per room in the app. This way they can see for example if a room has a twin or a double bed.15 votes
Thank you for sharing your request and feedback with us.
We are happy to inform you that we have released functionality that allows you to view if a space has a twin, or double bed using the space classification settings in Mews.
You can learn more about this feature in from our release notes page:
Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room14 votes
Hello from the Mews product team!
We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.
You will be able to view this, in both the space status report as well as the housekeeping application.
Should you have any questions, please do not hesitate to contact our customer care team.
Currently restriction filters reset when deleting a restriction which makes using the system very annoying. Filters should be kept when deleting restrictions.14 votes
Hello from the Mews product team. We are so pleased to let you know that your request has been resolved. This was actually a bug in the system and our tech team has fixed it. Please do reach out if this issue persists.
Due to quotas, many properties must choose between their rates, groups, and products when transitioning to Mews. However, increasing the number of quotas system-wide could create speed problems for some properties when there is so much information to load. It is imperative that the system is internally optimized so that it can maintain fast loading speeds while still allowing for an increased number of options.14 votes
If a payment fails when trying to settle a guest bill, it can create problems for your staff as they might have to chase that guest for a successful payment. Therefore, automating tasks for failed settlements could help streamline this process and collect payments as soon as possible.
For example: In case of manual settlement, a task could be created to collect payment from the guest at the time of your settlement trigger. In case of a failed automatic settlement, a task could be created to collect payment from the guest at the time of your settlement trigger.13 votes
For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.12 votes
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
Thank you for sharing your feedback and helping us improve Mews Operations!
When you export customer profiles to excel, the field 'language' is not added. So I need to filter on postal code to know which language the customer speaks. Which is totally incorrect.
Please add the field 'language' to the excelfile guest profiles.12 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released.
why we can not make the guest to see last four digit of their card so that they sign for the same card payments12 votes
Hello from the Mews product team,
We are so pleased to let you know that your feature request is already available. Thank you again for sharing your idea!
The Mews Team
it would be easy to see the room number for a task on the app of a mobile phone.12 votes
We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.
You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.
It is also possible to select the room number to be directed to the linked room in the Mews mobile app.
Ability to add a stay product from guest's bookings with possibility to choose charging mode:
Per person per night
Selected charging mode has priority over default charging mode of product stay.
Selected charging mode should have the priority over default charging mode of the stay product.
E.G = EX: Have 1 product called BKFST and in reservation pick if ppp or pp etc.12 votes
Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
arrival report by alphabetic order12 votes
Thank you for the feedback and upvotes. We are very happy to inform you that it is possible to filter the reservation overview arrival report by alphabetic order as requested.
In order to make use if this feature, you can select the “Ordering” filter in the “Arrivals” tab, and select “Customer”. This will automatically order your reservations in ascending order, alphabetically.
If you have any comments or future suggestions, please do let us know in the thread below, or contact our customer care team for assistance.
Thank you for voting for this idea!
Now, you can see exactly how many spaces are free (the number is positive) or overbooked (it’s negative) on the space categories level with the improved Occupancy and Availability reports.
Thanks and talk to you all soon in some another idea release! :)
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