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Mews Operations (PMS)

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1411 results found

  1. Group bookings can complicate payments, especially if all bookings are being paid for by a single party. Adding the capability to pay deposits for the group as a whole could provide a solution, as this could simplify the payment process for many business travelers or any other group travelers.

    65 votes

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  2. Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…

    63 votes

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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  3. Easier search of the overbookings.

    63 votes

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    2 comments  ·  Timeline  ·  Admin →
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    Hi Mewsers!

    Thank you for your comments and feedback.

    We have recently released a new Mews university video that will walk you through an efficient and easy way to view, report and manage your overbookings.

    The video is only 2:30 minutes long, we believe it will be very helpful in solving your request.

    Please see a link to the video below:

    http://go.mews.com/overbookings

    Lets us know what you think in the comments section of this request.

  4. business problem
    Classification in internals is not made for hotel operation. Most of the options are not used, redundant, not clear or just missing. It is difficult to have a clear picture of what the guest really like or want.
    The unique long alphabetic ordered list make it difficult to navigate through it. If options would be added to complete the list, it will be even more difficult to go through.

    expected outcomes
    help hotels better categorise their guest preferences to improve communication with the guest, and marketing efforts.

    62 votes

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  5. "When making group reservations, it is usually important to guests that the group stays together as much as possible. Therefore, as group reservations can sometimes be randomly assigned to spaces, this requires manual reorganization. Added functionality to automatically allocate group reservations to adjacent spaces would eliminate this need for reorganization and improve your guests' experience."

    62 votes

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  6. 61 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. It's necessary to have a list of Rebated Invoices.

    Thanks.

    61 votes

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  8. Be able to see which online check-in reservations have been preauthorized on Reservations report/overview without having to check it on Payments page.

    60 votes

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  9. Would be very helpful to see from the timeline bookings that are paid (when balance is 0) by different color from bookings that still has to pay

    60 votes

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    idea to upvote  ·  0 comments  ·  Timeline  ·  Admin →
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  10. possibility to ad a pop up alert on reservation for very important notes or tasks
    eg, conciergerie : envelop to give to the guest

    60 votes

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    4 comments  ·  Guest data  ·  Admin →
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  11. Display the number of customers in the room directly in the timeline.

    59 votes

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    idea to upvote  ·  0 comments  ·  Timeline  ·  Admin →
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  12. Many properties have different cleaning schedules based on space type or standard interval. Currently there is only a single housekeeping interval available in Mews, so additional customization fields could allow properties to choose more detailed procedures for their housekeeping assignment and scheduling.

    59 votes

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  13. 59 votes

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  14. It will be easy for us to spit nights, products or elements if we have two guests in one room and they wanted to devide the final bill.

    58 votes

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  15. Would be good to have the ability to have a mid - stay rate change.
    For example New Years eve package and additional nights on a BB rate. Currently have to make two separate reservations?

    57 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. It would be very nice to retreive send emails to check the old price, products, date etc.

    56 votes

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  17. At present the available Space Status are Dirty, Clean & Inspected (OOS & OOO).

    From a front office and housekeeping perspective this is limiting.

    Could you please consider the following please?

    VACANT READY - Inspected
    OCCUPIED DIRTY - Guest checked in
    OCCUPIED READY - Inspected stay over
    VACANT DIRTY - Guest checked out
    PICKUP - Room move and for housekeeping to inspect

    This would offer more clarity as to not only the status of the room but also the ‘condition’, meaning the physical status of the room (guest). This is important for the operation of a hotel.

    Please consider this…

    56 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. It would be nice to have the name of the employee who left a note on the reservation, This way is easier for departments to communicate. Since everyone needs to login with their own credential Mews should display who wrote the note. This will be a helpful tool for management to follow up with the person who's left a specific note on reservation. (e.g. guest complained about noise, the manager will be able to follow up with the receptionist who left the note- for more details.)

    56 votes

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    3 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. "By expanding user privilege assignment, admin users can now assign privileges to each employee with much more flexibility. Privileges can be organized with dependencies, and in addition to creating different assignable privilege sets, individual privileges can be granted or revoked according to each employee's operational duties."

    56 votes

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  20. If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.

    55 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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