Mews Operations (PMS)

Mews Operations (PMS)

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  1. Separate future revenue

    32 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this new screen we have separated bill items from past and future reservations. Now you can stick to seeing the relevant bills for your reservation in the selected stay period

    Don’t worry, we haven’t gotten rid of it completely! We have created an additional billing screen for each guest. You can access this screen by selecting “All guest’s bills” in the new billing screen. This will show you all open past, present and future bills for the guest you have selected, with convenient tags so you always know which bills are relevant for you.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    Think of this as your billing screen 2.0!

    For this and many more new…

  2. As it can be time consuming to sort through and view each document individually, the capability to export all bills closed within a particular interval to a single document could expedite this process for many accounting teams.

    32 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Mews Product Team responded

    Hello team,

    We would like to let you know that this feature is live! Please let the support know that you’d like to export certain bills/invoices and they will be happy to do so!

    Thank you all for upvoting and hope to hear from you soon in some other fantastic ideas!

  3. 32 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Could be solved by white listing the from address for Mews emails

    31 votes

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    released  ·  Mews Product Team responded

    Hello from the Product Team :)

    Profile creation email that is sent out to your guests has improved!

    Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!

  5. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    30 votes

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    released  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  6. When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.

    29 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for your feedback.

    We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!

    We look forward to hearing your continued feedback.

    Kind regards,
    Aldair

  7. We would love to be able to create and Manage availability for meeting rooms .
    Can you create a space type for day use that can be excluded from the occupancy rate ?

    29 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,
    Martin Kucera
    Product manager Mews

  8. Make a view specially designed for the breakfast team.

    They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.

    Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.

    28 votes

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    8 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  9. Would be much easier to assign floors to every housekeeper instead of spaces. They already work everyday by floor so would help them to keep the same organization that we have today. Also regarding the assignments would it be nice if they can see them on the Commander app. That will void printing reports everyday. The supervisor can assign a floor and the housekeeper can be able to see that on the app in order to know what need to be done during their shift.

    26 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers!

    Thank you for your feedback and comments. We are happy to inform you that we have now released a new space assignment form, the new form will allow you to assign employees to a floor as requested

    Visit our release notes page to learn more about this awesome new update.

    https://releases.mews.com/

    Kind regards,
    Mews Product team

  10. Ability to create day-use reservations from reservations screen. Currently, we have to create a 1-day reservation and then edit arrival times for day use.

    26 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello dear Mews user,

    We are happy to announce that Day use functionality in Mews has been released.

    Day uses for bookable services bring increased flexibility.

    Now it’s possible to set up bookable services in Mews for day use, allowing guests to reserve and use spaces at your property for a limited time period during a single day.

    Day uses are a great way to expand the range of services you offer, attract new guest segments, and increase your revenue and occupancy rates. You can offer luxurious “daycations” to locals, cater to travelers looking for a few hours’ rest during layovers, or host professionals in need of temporary workspaces or meeting rooms.

    Check link below to learn more about the basics of day use bookable services, then get started by following our guide on how to set up your own.

    https://help.mews.com/en/articles/5331830-bookable-services-for-day-use

    https://help.mews.com/en/articles/5331948-create-a-day-use-bookable-service

  11. Mews Commander is a very versatile system, but as many actions are continually repeated and many pages are revisited throughout the day, this could be greatly improved for users with the introduction of keyboard shortcuts. Using these shortcuts, you could immediately access our timeline, reservation overview, batch checkout, and more. Speed up your operations and complete daily tasks with ease using this handy new tool.

    26 votes

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    released  ·  2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  12. like when you are scrolling up / down you condense the number of spaces displayed on the timeline, you should also be able to do that with the number of days displayed. It would be great if you would be able to see at least one full month on the timeline (ideally would be at least two months!)

    25 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.

    Instead, putting 4 buttons with colour and icons will help housekeepers use this app.

    We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.

    24 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.

    Swiping left will also revel each state that can be identified by different coloured buttons.

    Kind regards,
    Mews Product Team

  14. Spaces can vary based on the type of beds that they are furnished with, which is often important for housekeeping to know. Adding support for different bed types and arrangements could help clarify assignments for your housekeeping staff and minimize confusion for guests.

    Support different bed types i.e. Twin, Double etc

    24 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.


    We are so pleased to let you know that your feature request has been released.  


    You can set up the bed type definition on the space category level in the Mews web application. Open settings > services > space categories > select Space classification and add you preferred bed definition for example "Standard twin". 


    Thank you again for sharing your idea!

  15. "The rate management screen in Mews contains a lot of information and is often used to plan overbooking strategies and revenue management for upcoming weeks. Redesigning this page could provides a lot of opportunity to improve the interface, make it more user-friendly, and include the most valuable details for the people who use this screen most.

    Let us know! What would you like to see on the new rate management screen?"

    24 votes

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    4 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Assign tasks to specific employees and clarify one responsible employee rather than general assignment to a department of many members

    24 votes

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    released  ·  2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Restrict user privilege to rebate or refund

    24 votes

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    released  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 24 votes

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    released  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    23 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

  20. Idea:

    • Having Dummy spaces is immensely helpful for hotels, so we can place those guests over there. These are those guests who are not going to arrive or who have booked with an invalid cc. By placing the reservation in dummy, we keep them on a waiting list, while at the same time keeping the reservation active on the OTA channel!

    • It allows us to give preference to guests who pay and weed out fake/ fraud bookers

    • Dummy allows us to directly release the room online and keep the timeline sorted, without having to change the occupancy/ availability manually every…

    23 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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