288 results found
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Instant messages on the surface of housekeeping app between front desk and housekeepers
To be able to write an immediate extra task to specific housekeepers that flashes on the mobile screen maybe beeps.
52 votesHey everybody 🙌
I'm happy to announce that this functionality was released to production!
Check it out and let us know if you have any other feedback!
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Put breakfast added manually to the bill as product on report
The idea is to make the product breakfast appear on the reports even if it was added manually to the bill.
50 votesHello Mewsers!
We would like to inform you, that your request has been fulfilled.
Breakfast products manually added to the bill from the “Items” tab can now be viewed from product report. This includes products charged once as well as per person per night.
Kind regards,
Your Mews Product Team -
Automatically move the charges to company account (paymaster)
We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)
47 votes -
Different confirmations per space type
As we sell different space types we would like to make different confirmation templates per space type, better suiting the product.
44 votesHello from the Mews product team,
Thank you for your feedback. We are very happy to inform you that as per your request we have added the option to customise your confirmation email per space type.
In order to make use of this functionality:
1. Select a space category (settings > property > space categories)
2. Scroll down to “Order email template”
3. Enter the text you would like to be sent to your guests and hit save.
4. The text will now appear under the “Additional info” section of your confirmation email for the desired space.NOTE: The text does not need to be in custom HTML to appear correctly in the email.
If you have any feedback for this feature please do let us know in the comments below.
Kind regards,
Mews Product Team -
Assign housekeeping to specific space
To keep up with housekeeping schedules and provide more options regarding assignment possibilities, admin users could choose to assign spaces to specific housekeepers for cleaning. This functionality could help make scheduling more flexible and improve your operations through customization.
44 votesHello Mewsers!
We are delighted to inform you that we have now released a new space assignment form.
The new form will allow you to assign individual spaces to housekeepers, as assign your staff to specific floors or categories.
Visit our release notes page to learn more about this awesome new update.
Kind regards,
Mews Product team -
Dynamic intervals in Export Schedules
View current data on your reports:
· Current six months: First day of the current month at 00:00 – 6 months later at 00:00
· Current twelve months: First day of the current month at 00:00 – 12 months later at 00:0043 votesHello Mewser :)
Many thanks for upvoting this idea and coming to the Mews Hospitality Community!
Thanks to your feedback, we decided to release two most wanted intervals! Now you can view following data on your reports:
· Ongoing 6 months: First day of the current month at 00:00 – 6 months later at 00:00
· Ongoing year: First day of the current month at 00:00 – 12 months later at 00:00The further development of the idea for the upcoming period is not planned for now. However, If we have any new updated on it, we will certainly let you know.
Thanks everyone!
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Billing address change from the right to the left.
The window on the envelope is always on the left. It is on the right side of the invoice. Changing the billing header address would be very helpful. Thank you.
42 votesA new option is now available in the Accounting Configuration that allows you to select whether you would prefer the address to show on the left or the right side of the invoice.
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split restriction
Split an existing restriction into 2 or copy.
When I have a restriction on overall level for a whole year and I temporary need to remove that for 1 date (for example to make a group reservation) it would be useful to be able to split the existing restriction in 2 or simply make a copy and alter the dates.42 votes -
Remove FINANCIAL access from Housekeeping users
Currently a user with only "Perform Housekeeping" rights can see a lot of financial reports!
I don't imagine the cleaning staff at Mews Headquarters are allowed to see the daily revenue, so why should they (or 3rd party cleaning contractors) have access to our hotel financial data?Posting Journal: Can be seen and has financial information about the daily/weekly/monthly/yearly revenue!
Payment Report: can be seen, has financial information. It can even see the cash going into the Cashier!
Accounting Ledger: can be seen and has financial information.
Bills and Invoices: Every invoice (anonymous) and its consumptions can be seen together…
41 votesHey community!
This problem was solved and housekeeping users don't have access to the financial reports 👏
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Automatically route company invoice to paymaster
When an invoice is issues via mews, we still have to move the receivable manually to a paymaster. It would be great if a paymaster could be linked to a company, so all invoices are moved automatically and thus avoid unnecessary actions.
39 votes -
Extra time line for meeting rooms
There should be an extra line for the meeting room. So we can place Reservations in MEWS
39 votesHello,
I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.
There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.
The process of creation of new bookable services is described in these two guides:
https://mews.force.com/s/article/create-new-bookable-services?language=en_US
https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US
Best regards,
Martin Kucera
Product manager
Mews -
Room numbers in group billing screen
Just to add room number by the client name on billing screen when room is in a group. Client wants to pay all bills in his room so I could see not just the names but all profiles in the same room by room number as I can't always know what the names are
39 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. It is now possible to see the room number of a reservation on the billing screen.
Thank you again for sharing your idea!
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Display number of nights in the reservation view
Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.
38 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You can now see the number of nights in the reservation Summary tab of the reservation module.
Thank you again for sharing your idea!
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Online Checkout
To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.
38 votesHello from Mews product team!
We are happy to announce that simple version of online check-out was released this week for you and your guests.
Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-outWe tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.
Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!
Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.
We continue to work on that feature, a little sneak peek what do we work on now:
- we will soon enable… -
Arrival/Departure report without confidential guests data/rates
We would love a report that we can pull for housekeeping to estimate staffing levels - only with upcoming arrival and departure dates, without guests email addresses, phone numbers and rates. A possibility to strip out that information automatically would be great to send it to an outsourced housekeeping team.
37 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are very happy to inform you that we have released an update for the Space Status report that will allow you to report on the total number of arrivals, departures and stay overs.
The updates apply to the header of the Space Status report, and the report export where you will find a new "Totals" tab.
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Rebate invoice should automatically create charges and payments in negative and close invoice
When we do a Rebate, the credit note should automatically create the same charge in negative and the payments and already close the bill.
And we should know if an invoice was rebated and which is the credit note related.
Very important :)
Thanks.
37 votesReleased - now there is an ability to either Change address on the closed invoice or do an Invoice reinstate to the open bill, in either case the Credit note would be automatically issued and link to the original invoice.
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breakfast report for next morning
would be nice if you could set the interval in the report export scheduled into "next morning", so you do not also see the reservations for the next evening.
35 votesHello Mewsers,
Thank you for sharing your feedback with us. We are very happy to announce that we have now officially released the digitised version of the breakfast list in Mews.
You can learn more about this functionality on our release notes page.
And view a full demo in link below:
https://www.loom.com/share/d487228e5bcd4cbb8e85d0311303bf2b?sid=e3b3da25-f6d6-41a6-b4ef-17f4875cc6d9
We look forward to your continued feedback.
Kind regards,
Aldair Borges
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Declined Credit Card Mailing
Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.
35 votes -
"Move to company" on a closed invoice
Be able to add a company name after closing a bill or change the company name if we made a mistake
35 votesReissue as open bill feature release March 2024
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Batch update of space status
Change all room status to a status in a single action. Restrict this with a user right, as only Admins should be able to perform this action.This will help our Implementations team when setting up of the property & in case of reconstructions. It takes quite a while to change 200 rooms to 'Out of order' and place a note in it.
35 votesHey everybody 🙌
I'm happy to announce that this functionality was released to production!
Check it out and let us know if you have any other feedback!
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