Mews Operations (PMS)

Mews Operations (PMS)

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  1. 73 votes

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    3 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    We are very happy to announce that you are now able to distinguish between children and adults in reports!

    Updates for the reservation overview are currently in the final stages of development and will be released very soon.

    In addition to this release, we’ll be adding functionality that will allow you to add products to children and adults separately whilst creating a new reservation.

    To learn more about the updates and additional features coming soon, please visit the release notes page.

    https://www.mews.li/app/release-notes

  2. Would be great to have a log of all the e-mails sent attached to the reservation(s) and/or profile.

    72 votes

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    released  ·  6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  3. When a secretary or organizer, organize a booking on behalf of someone else, include an additional field for booker on the reservation, so that you could run a reservations report against the bookers.

    70 votes

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    released  ·  1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. New update changed calendar/timeline colors to 50 shades of gray, why!!!???

    so,

    Out of order: dark gray
    Future stay: less dark gray
    checked out: light gray

    Why???

    Departures: light blue
    People checking in: light blue

    Who is designing your UI, probably same genius who designs your billing screens (old and new)

    69 votes

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    12 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  5. 68 votes

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    5 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  6. The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
    The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)

    We would love to change back to the old…

    64 votes

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    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your comments and feedback regarding the billing screen.

    We have released an update resolving issues where the room names and room numbers were missing from the billing screen.

    The new billing screen has 2 main views, group billing and individual billing.

    From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.

    The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.

    To learn more about the new group billing screen, please click on the link…

  7. When a task is assigned to a user or department, no notification is received on the mobile app.

    The user must visit the Task section in the mobile app to see if any tasks have been assigned to them.

    Push notification to the user to alert them of the new task would help the user be aware of the new task.

    A little Red bubble showing new tasks over the task menu would also help.

    Example: Customer checks out of their room & advises the front desk that a light bulb is not working & that their is a bad…

    64 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Add date pickers on New Reservation screen to quickly select dates far in the future.

    63 votes

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    8 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. We have more than enough of different kinds of stay items for halfboard and other food peroducts. Could you give us a saved report to print all items used only on one report? I mean as we use the operations/product report but we could have a fixed report to show all halfboard items and breakfast and special dinners? Like a food and beverages report. Please.

    54 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Setting prices for stay products can be difficult, especially when properties use dynamic pricing based on season or day of the week. Based on this dynamic pricing scheme, this feature could also be extended to stay products, allowing properties to inflate prices based on demand as is necessary.

    54 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  11. The idea is to make the product breakfast appear on the reports even if it was added manually to the bill.

    48 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers!

    We would like to inform you, that your request has been fulfilled.

    Breakfast products manually added to the bill from the “Items” tab can now be viewed from product report. This includes products charged once as well as per person per night.

    Kind regards,
    Your Mews Product Team

  12. For larger properties is would be handy to filter the timeline by space category. E.g. if you have multiple categories the property can select only standard room in the filter to see only the spaces/reservations for the standard space category to change allocations.

    47 votes

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    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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  13. To keep up with housekeeping schedules and provide more options regarding assignment possibilities, admin users could choose to assign spaces to specific housekeepers for cleaning. This functionality could help make scheduling more flexible and improve your operations through customization.

    44 votes

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    7 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers!

    We are delighted to inform you that we have now released a new space assignment form.

    The new form will allow you to assign individual spaces to housekeepers, as assign your staff to specific floors or categories.

    Visit our release notes page to learn more about this awesome new update.

    https://releases.mews.com/

    Kind regards,
    Mews Product team

  14. As we sell different space types we would like to make different confirmation templates per space type, better suiting the product.

    43 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your feedback. We are very happy to inform you that as per your request we have added the option to customise your confirmation email per space type.

    In order to make use of this functionality:
    1. Select a space category (settings > property > space categories)
    2. Scroll down to “Order email template”
    3. Enter the text you would like to be sent to your guests and hit save.
    4. The text will now appear under the “Additional info” section of your confirmation email for the desired space.

    NOTE: The text does not need to be in custom HTML to appear correctly in the email.

    If you have any feedback for this feature please do let us know in the comments below.

    Kind regards,
    Mews Product Team

  15. View current data on your reports:
    · Current six months: First day of the current month at 00:00 – 6 months later at 00:00
    · Current twelve months: First day of the current month at 00:00 – 12 months later at 00:00

    43 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Mews Product Team responded

    Hello Mewser :)

    Many thanks for upvoting this idea and coming to the Mews Hospitality Community!

    Thanks to your feedback, we decided to release two most wanted intervals! Now you can view following data on your reports:

    · Ongoing 6 months: First day of the current month at 00:00 – 6 months later at 00:00
    · Ongoing year: First day of the current month at 00:00 – 12 months later at 00:00

    The further development of the idea for the upcoming period is not planned for now. However, If we have any new updated on it, we will certainly let you know.

    Thanks everyone!

  16. There should be an extra line for the meeting room. So we can place Reservations in MEWS

    39 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,

    Martin Kucera
    Product manager
    Mews

  17. To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.

    38 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

  18. The Product Report is a great tool to identify all products that your property may offer and to help identify daily needs for your operations department. An additional filter to group products by product category could save some manual calculation as it could then show all totals within the report.

    34 votes

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    3 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Recently a check in a create keys button was added to each booking which is great it checks in and creates the keys for the customers HOWEVER! it only works after 4pm, because our official check in is at 4pm. what we would like will be the function to work at any time! and instead a pop up will appear that will say it is not 4pm yet would you like to create the key? yes, no. and it will create them either way as long as it leaves a record that they were created before or after 4.

    If…

    32 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    This was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.

  20. Today, if you have an overbooking of 2 Classic rooms, but only 1 Deluxe room, the system will still send availability for 1 Deluxe room even though you are in overbooking of 1 room. It can be extremely dangerous.

    32 votes

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    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Mews Product Team responded

    This idea already exists in the system. Based on review of customer’s account, we have made a change. Many thanks for coming and hope to hear from you again!

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