243 results found
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system error with making additional booking
i am trying to make a new booking for a guest as part of a "group".
however, the system does not let me chose the correct service option and insists i book a cot instead of an apartment.
totally pointless.
i do not wish to make a new reservation from the guest profile as i wish to keep all the other information of the current booking. reason is that there is a short break in the existing booking and not a complete new one.
thank you for investigating and fixing.
PS - this is not the first time this happens…1 voteHello from the Mews product team.
We are so pleased to let you know that your feature request has been released.
You are now able to select your additional service or room when creating an additional reservation from an existing group.
Thank you again for sharing your feedback with us!
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Display order old stay services
In MEWS we have some old stay services which we dont use anymore but cannot delete because there are old reservations one.
I tried to change the display order in the stay service settings however this doesnt pull through on all screens.
E.g. homepage, reports and timeline.
When we are working in the account we need to keep changing the view from the old stay service to the actual active stay service.1 voteHello, the possibility to order bookable services on the dashboard and in the reports has just been released. More details can be found here: https://releases.mews.com/en/now-view-your-preferred-service-on-the-dashboard-timeline-and-reports-3
Best regards,
Martin Kucera
Product manager
Mews
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able to add a different service in a booking
once you have made a booking for a room, you seem to be unable to duplicate it and add a different service (like parking or cot). you should get the ability to change this when making the duplicate as the cot and parking are in general for the same dates as the room booking
1 voteHi, to create new reservation of another bookable service linked to a reservation of the accommodation, please, use Reservation group functionality.
You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.
Best regards,
Martin Kucera
Product manager
Mews
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Nom client application MEWS
Bonjour,
Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
Merci ?1 voteHello from the Mews Product team,
Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.
In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.
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Language in summary
Guest language in de reservation summary
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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Ability to Assign Filtered Spaces to Housekeeper that has not been assigned - Assign from Space Status Screen - Reset Room Assignee each day
Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.…
1 voteHello Mewsers,
We are very happy to announce that we have released functionality that will automatically remove the previous assignee from the Space status report in Mews.
Please visit our release notes page for more information on this update:
https://releases.mews.com/en/automatic-removal-of-previous-assignees-from-the-space-status-report
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Billing Tab - Show Rates vs Tax Breakdown
It would be really helpful if, on the billing tab, you can include the rate vs tax breakdown when we expand a billing item. It is causing our staff to be confused when posting adjustments and we are, as a result, paying close to $1000 in taxes more than what we collect for most of our properties.
1 vote -
i keep getting error messages when trying to delete an empty ledger
this is now the second or third day this is happening!
really annoying and wasting a lot of time having to refresh after every billing handling, especially as system has been really slow at times in the last two or three days.
please fix1 vote -
task field
Is it possible to make the task field in MEWS bigger again so that you can drag the field to write info in it?
Before the update, you could drag the "Description" window larger using the arrows at the bottom right.
It would be great if that were possible again. Thank you in advance. Tina1 voteHello Tina,
We are happy to inform you that we have added the ability to expand the task field back to Mews Operations.
Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.
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Option to add bedrooms to a meeting event
When we have a meeting room booked and the company would like add bedrooms to their booking. So everything is connected and is clear that the reservations are for the same event.
1 voteHi, to create new reservation of another bookable service linked to a reservation of the Meeting room, please, use Reservation group functionality.
You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.
Alternatively, you can create a new reservation for the accommodation and merge it with the meeting room booking - again, everything will be in the same reservation group.
Best regards,
Martin Kucera
Product manager
Mews
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deleting house use bookings crashes the system
every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating
1 voteHello Mewsers,
We are happy to inform you that we have resolved the issue where house use resrvations were crashing the system upon deletion.
Kind regards,
Mews Product team
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New Timline Colors
The colors on the timeline just make it more difficult to manage our inventory. Having the OOO rooms in a brighter color made it simple to track. Having everything in shades of grey is NOT an improvement
1 voteHello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.
We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.
Link: https://mews.typeform.com/to/aCFioorw
Thank you again for sharing your idea!
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Report that separates OTA's by 'Multiple Selected Travel Agencies'
Report that separates OTA's by 'Multiple Selected Travel Agencies'
Meaning, we can pull a report for all revenue from all booking and also a report for just OTA'S (Not Brand Website), with a percentage against all bookings
1 voteHello Jodie,
Thank you for sharing your feedback with us. You are currently able to group by “Reservation source” in the reservations report in order to see a list of all reservations separated by OTA. If you view the report in “Totals” mode, you will be able to view the percentage of reservations from each OTA.
In order to view the report separated by travel agencies, you can select the filter group by “Travel agency”. If the report is “Totals” mode you will be able to see a breakdown of revenue from each agency as well as a breakdown of a percentage against the bookings.
You can find out more about this functionality in the guide linked below:
https://intercom.help/mews-systems/en/articles/4647975-track-multiple-reservation-sources
If the above does not assist you with your request, please do let us know.
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Add a "Marketplace" section on the main dashboard
so that one does not have to click twice to get there (Main Menu -> marketplace).
1 voteHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!
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Display upcoming reservations on the dashboard
Display future reservations on the dashboard in the reservations block. Currently you have to run a report choosing the booking date to find the next reservation. It would be very helpful to see who's coming next, even if it's in a few days.
1 vote -
attach files to internals tab
We have long term residential guests who stay with us through a partner provider and who each sign a contract before they arrive - it would be great to be able to attach a copy of the contract to the guest profile so we can refer to it quickly and easily.
1 vote -
Cancelling group reservations
Kindly create new article about Canceling Group reservation.
Thank you1 voteHi Martina,
The guide for cancelling reservations has recently been updated, and now includes information regarding cancelling group reservations.
https://intercom.help/mews-systems/en/articles/4245572-cancel-a-reservation
Please do let us know if you feel there are any additional missing use cases for groups.
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To have a “Big Warning” when the operator tries to generate a Bill with an empty NIF in Spain
We´ve found this link informing that the NIF is mandatory for bill above 400EUR in Spain, but to use this situation the Bill should have two different templates and would turn more complicated for daily operations.
https://help.mews.com/en/articles/4430685-closing-a-bill-above-400-eur-for-spanish-customersThe request is to have a “Big Warning” when the operator tries to generate a Bill with an empty NIF. So the operator can intentionally decide if it is really desired to generate a Bill without NIF and avoid human error missing the NIF, because by default the NIF is empty even when the user fields are already filled by the system.
Thanks1 voteThis is available, and an error is prompted when the NIF is missing. More information can be found here: https://help.mews.com/s/article/how-do-i-close-a-bill-above-400-eur-for-spanish-customers?language=en_US
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1 vote
Hello Miriam,
Thank you for your feedback.
We are happy to inform you that it is currently possible to group the reservation report by group.
Once the filter has been selected the report will be grouped by group name and sorted alphabetically. For more information on grouping in the reservation report, please visit this section of the Mews help guide:
https://intercom.help/mews-systems/en/articles/4245884-reservation-report
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SYSTEM SETTINGS SHOULD BE BASED ON THE COUNTRY VISE
THE SYSTEM SHOULD BE BASED ACCORDING TO THE COUNTRY THE HOTEL IS IN.
WE ARE HERE IN CALIFORNIA USA AND WE HAVE MONTH DATE AND YEAR BUT THE SYSTEM IS UK BASED SO THEY HAVE IT IN THE OTHER WAY!!
IT MAKES CONFUSING FOR THE GUEST.
1 voteHi Mewsers,
Thank you very much for sharing your feedback with us.
We are happy to inform you that it is now possible to update your date format to fit your country/ region.
You can learn more about it in the guide linked below:
https://help.mews.com/s/article/how-do-i-set-up-registration-cards?language=en_US
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