Mews Operations (PMS)

Mews Operations (PMS)

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  1. Es wäre sehr hilfreich wenn im Reservierungsüberblick das Abreisedatum sichtbar wäre.

    Translation
    It would be very helpful if the departure date were visible in the reservation overview.

    2 votes

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    Hello Mewsers,

    As it is currently possible to view the departure date of a reservation by selecting the “Details” button for each reservation from the reservation overview, we have marked this request as released.

    Should you have more information, or further feedback on the request, please lets us know in the comments section below.

    Kind regards,
    Aldair

  2. 2 votes

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  3. 2 votes

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  4. we are not able to see anywhere the list of names when doing a search. not when making a booking, not when adding a guest to a booking, nothing nowhere.
    this is a huge issue as bookings can't be completed or amended and mistakes are being made. can't even add a booker who has now asked me twice already for the payment link to be sent to her!!!!!!!!!

    1 vote

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    Hello Simone,


    Thank you for sharing your feedback with us. We have identified the source of this bug and have resolved it with our team.


    Should this issue persist for you, please contact us as soon as possible.


    Kind regards,

    Aldair

  5. Please allow for different room quantity allotments over each date to reflect typical room block patterns. Currently, I can only enter the same amount of rooms over each date, that is not how blocks usually work and it prevents me from easily entering the rooming list in the block once it goes definite.

    1 vote

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    Hi Kenna,


    Thank you for sharing your feedback with us. It is currently possible to set room quantity per day, per space category in a block.


    In order to do this, click the "Adjust" button on the block dashboard > Select a date where you'd like to remove availability and manual enter the number. This action can be done for any date within the block, whereas the bulk update option allows you to set different room quantities for a selected period.


    If you encounter any issues with the above, please contact our support team.


    Kind regards,

    Mews Product Team.

  6. It would be ideal to see the number of room nights per booking that have been cancelled when running a Reservation Report with "Status is Cancelled". At the moment the report generates with the number of nights all reported as ‘0’.

    1 vote

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    Hello from the Mews product team,


    Thank you for sharing your feedback with us.


    In order to view the number of cancelled room nights in the reservation report, please ensure that your filters are set to the following 


    • Filter: Canceled
    • Status: Canceled


    The Status filter does not have the cancelled state loaded automatically, it must be manually selected in order to see the number of cancelled nights.


    Should you encounter any issues please contact our support team for future assistance.

  7. In MEWS we have some old stay services which we dont use anymore but cannot delete because there are old reservations one.

    I tried to change the display order in the stay service settings however this doesnt pull through on all screens.
    E.g. homepage, reports and timeline.
    When we are working in the account we need to keep changing the view from the old stay service to the actual active stay service.

    1 vote

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  8. once you have made a booking for a room, you seem to be unable to duplicate it and add a different service (like parking or cot). you should get the ability to change this when making the duplicate as the cot and parking are in general for the same dates as the room booking

    1 vote

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    Hi, to create new reservation of another bookable service linked to a reservation of the accommodation, please, use Reservation group functionality. 


    You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.


    Best regards,


    Martin Kucera

    Product manager

    Mews

  9. Bonjour,
    Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
    Merci ?

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews Product team,


    Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.


    In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.

  10. Guest language in de reservation summary

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.…

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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  12. It would be really helpful if, on the billing tab, you can include the rate vs tax breakdown when we expand a billing item. It is causing our staff to be confused when posting adjustments and we are, as a result, paying close to $1000 in taxes more than what we collect for most of our properties.

    1 vote

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    released  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  13. this is now the second or third day this is happening!
    really annoying and wasting a lot of time having to refresh after every billing handling, especially as system has been really slow at times in the last two or three days.
    please fix

    1 vote

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    released  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Is it possible to make the task field in MEWS bigger again so that you can drag the field to write info in it?

    Before the update, you could drag the "Description" window larger using the arrows at the bottom right.
    It would be great if that were possible again. Thank you in advance. Tina

    1 vote

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    Hello Tina,

    We are happy to inform you that we have added the ability to expand the task field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  15. When we have a meeting room booked and the company would like add bedrooms to their booking. So everything is connected and is clear that the reservations are for the same event.

    1 vote

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi, to create new reservation of another bookable service linked to a reservation of the Meeting room, please, use Reservation group functionality.   


    You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.  


    Alternatively, you can create a new reservation for the accommodation and merge it with the meeting room booking - again, everything will be in the same reservation group.


    Best regards,  

    Martin Kucera 

    Product manager 

    Mews

  16. every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating

    1 vote

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  17. The colors on the timeline just make it more difficult to manage our inventory. Having the OOO rooms in a brighter color made it simple to track. Having everything in shades of grey is NOT an improvement

    1 vote

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    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  18. Report that separates OTA's by 'Multiple Selected Travel Agencies'

    Meaning, we can pull a report for all revenue from all booking and also a report for just OTA'S (Not Brand Website), with a percentage against all bookings

    1 vote

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    Hello Jodie,

    Thank you for sharing your feedback with us. You are currently able to group by “Reservation source” in the reservations report in order to see a list of all reservations separated by OTA. If you view the report in “Totals” mode, you will be able to view the percentage of reservations from each OTA.

    In order to view the report separated by travel agencies, you can select the filter group by “Travel agency”. If the report is “Totals” mode you will be able to see a breakdown of revenue from each agency as well as a breakdown of a percentage against the bookings.

    You can find out more about this functionality in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4647975-track-multiple-reservation-sources

    If the above does not assist you with your request, please do let us know.

  19. so that one does not have to click twice to get there (Main Menu -> marketplace).

    1 vote

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  20. Display future reservations on the dashboard in the reservations block. Currently you have to run a report choosing the booking date to find the next reservation. It would be very helpful to see who's coming next, even if it's in a few days.

    1 vote

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