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Mews Operations (PMS)

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  1. As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.

    129 votes

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    7 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello Mewsers,

    We are very happy to announce that you are now able to view reservation notes in the Mews mobile app.

    In order to view notes, select a reservation in the Mews web application > and add a note from the properties tab. Once the note has been saved, you will be able to view the note in the space details section of the Mews mobile app.

  2. The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.

    This way the reception can clearly see if there are any rooms with only new towls. etc.

    128 votes

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    8 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  3. Possibility to add notes without changing the room status is missing and necessary.

    P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".

    At the moment you can only add notes when the status is changed.

    114 votes

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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  4. A push alert is provided on any room that are due, ‘To be Cleaned’ when the guest has checked out of that room so that housekeeping can take action right away.

    85 votes

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    idea to upvote  ·  3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  5. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    80 votes

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    5 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  6. I am not sure whether to put it here or under Commander (sorry).
    But I have an idea to automate a lot of the Lost & Found processing.

    In the Commander where housekeeping can change the room status, there should also be a section "Lost & Found" added. A housekeeper or the Housekeeping Manager can create a lost & found ticket so the item can be labeled with the number given by the system. This will make it easy to track.

    While entering the data you will get a dropdown to select several frequently found items (this will make sure…

    77 votes

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    idea to upvote  ·  2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Hello. When we have a late check out booking could the color of the reservation change? so whoever is using the system can see that there are people checing out later.
    it would helps out organizing the housekeeping and front desk tasks.

    69 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Option to choose automatic housekeeping services to be applied on all bookings that has a stay for more than x days, such as towel change every x days and bedlinen every x days during a stay. Also the option to manipulate, add or move these services to other days. A report on all these services should be possible to access so that the housekeeping team can organize and plan the work volume for the upcoming xx days.

    67 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  9. When a task is assigned to a user or department, no notification is received on the mobile app.

    The user must visit the Task section in the mobile app to see if any tasks have been assigned to them.

    Push notification to the user to alert them of the new task would help the user be aware of the new task.

    A little Red bubble showing new tasks over the task menu would also help.

    Example: Customer checks out of their room & advises the front desk that a light bulb is not working & that their is a bad…

    64 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…

    63 votes

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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember you can share a link to this request so that your colleagues can also update the link.

  11. Many properties have different cleaning schedules based on space type or standard interval. Currently there is only a single housekeeping interval available in Mews, so additional customization fields could allow properties to choose more detailed procedures for their housekeeping assignment and scheduling.

    59 votes

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    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  12. If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.

    55 votes

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    8 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Dear colleagues,

    At this moment we can assign employees to the room but we can not cancel, it is only possible to override.

    It generous few problems:
    - in the next day room is still assigned to the same employee, a filter of the unassigned room is useless
    - everyday assignments must be made very carefully, checking when the room has been assigned, yesterday or today
    - it is not possible to make a report of an assigned room from the past, the system shows the only current assigned

    Please take into consideration the following changes:
    - cancel assignment -…

    53 votes

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    3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated the title to reflect your request. This request has been updated and set as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. It would be helpful if the task section had the option to add pictures when creating a task. This is essential for both cleaners and maintenance team where having a picture that shows the issue is vital.

    53 votes

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    idea to upvote  ·  7 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  15. To be able to write an immediate extra task to specific housekeepers that flashes on the mobile screen maybe beeps.

    50 votes

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  16. To keep up with housekeeping schedules and provide more options regarding assignment possibilities, admin users could choose to assign spaces to specific housekeepers for cleaning. This functionality could help make scheduling more flexible and improve your operations through customization.

    45 votes

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    7 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello Mewsers!

    We are delighted to inform you that we have now released a new space assignment form.

    The new form will allow you to assign individual spaces to housekeepers, as assign your staff to specific floors or categories.

    Visit our release notes page to learn more about this awesome new update.

    https://releases.mews.com/

    Kind regards,
    Mews Product team

  17. Currently we have several rooms with King beds that can be split into a Twin configuration. When the Housekeeping team "Clean" the room , it would be great to have an additional status option which they can choose to identify the current bed configuration - i.e. has the room been cleaned and reset to a "King" configuration or a "Twin" configuration. This would help greatly for Reservations staff when allocating rooms, as well as give clear guidance to Front Desk staff for walk-ins.

    38 votes

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    3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Based on this request, we would like up-voters to consider the option to view space features in both the housekeeping app and the Mews mobile app in order to solve for the request.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. The Mews housekeeping application allows easy communication regarding the spaces being cleaned. However, unfortunately, if the application is being used by the housekeeping staff, those members also have access to the web interface, which includes reports and other sensitive information. Restricting this access could help protect your data and also give only information that is needed for each position.

    37 votes

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    idea to upvote  ·  5 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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  19. We would love a report that we can pull for housekeeping to estimate staffing levels - only with upcoming arrival and departure dates, without guests email addresses, phone numbers and rates. A possibility to strip out that information automatically would be great to send it to an outsourced housekeeping team.

    36 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello Mewsers,


    Thank you for sharing your feedback with us. 


    We are very happy to inform you that we have released an update for the Space Status report that will allow you to report on the total number of arrivals, departures and stay overs. 


    The updates apply to the header of the Space Status report, and the report export where you will find a new "Totals" tab. 

  20. Filter by Segment for Reservations Overview Report:

    This will allow us to easily exclude "long stays" from arrivals, departures, stayovers...

    It will make housekeeping job easier, and will help to get a more accurate weekly forecast

    33 votes

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    idea to upvote  ·  3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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