Mews Operations (PMS)

Mews Operations (PMS)

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Being able to apply discounts on the fly from the New Reservation Screen with different rates based on the service. Example: 15% on Accommodation, 5% on F&B ... Revenues need to be reflected accordingly per Accounting category.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, Good News! We started working on your feature request and relative products will be available soon.

    You will be able to add positive or negative % relative products to Mews and apply them to reservations through the ‘Add product’ function on the new reservation screen.

    We will update this request once this is available in production.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

  2. Hello,

    the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").

    Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".

    Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
    it is very confusing.

    Translated with www.DeepL.com/Translator (free version)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kathlyn,

    Thank you for sharing your feedback with us. Our team is currently updating translations for companions across the system to the correct translations of “Begleitperson” in both singular and plural forms.

    The reservation screen and timeline are now up to date. However, our team will conduct a full review to ensure all sections are up to date. Should you find any outlying occurrences please do let us know.

  3. Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can we please get a simple number of nights count when viewing/managing a reservation? As simple as placing it next to the "nights" section would be immensely helpful when working with guests, particularly guests who have more lengthy stays. Currently, the only option Mews offers is to manually count or do math, which takes up uneccessary time while interacting with guests, and gets frustrating for such a simple and essential part of that interaction.

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    After further review of your request with our team, it has been determine that the OTA confirmation number from TARS is not currently being stored in Mews. As such our team is currently solving this.

    We will inform you as soon as the update has been released.

  6. A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    46 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    The team is currently shifting its focus towards multiple time units functionality, which should unlock e.g. the possibility to create and efficiently manage monthly reservations.

    Best regards,

    Martin Kucera
    Product manager
    Mews

  7. Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

    27 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Mewsers, thank you for your upvotes on this idea. We started working on evaluating and solutioning this idea and will post updates on its progress soon.

    This does not yet mean that we will be able to build this, but we are certainly looking into how it could be built inside Mews.

    More updates coming soon

  8. Instead of displaying the creation date, it would make more sense for our guests to see the consumption date so that when they check their bill they can quickly identify when certain items were used.

    49 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  9. When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    96 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    in progress  ·  Aneta responded

    Good news! We are currently working on bringing you the feature which can solve the issue described above. It will work as follows:

    1. In Commander, property can newly send payment request from guest profile > Payments tab

    2. Property can choose amount, currency, expiration date, and time of the request, personal message to the customer.

    3. Once the payment request is created in Mews, email is sent to the guest together with all info from 2.

    4. Email takes guest to the screen where he/she fills in payment card details. Guest is charged directly.

    5. Property is notified when payment request is fulfilled or expired via Task.

    And that’s it. How do you like it? Feel free to share your feedback with us.

    We are still exploring how the reporting for such a feature should work. Would you like to have a report for this feature? If so, who…

  11. Just to add room number by the client name on billing screen when room is in a group. Client wants to pay all bills in his room so I could see not just the names but all profiles in the same room by room number as I can't always know what the names are

    36 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  12. We need that in a reservation from an specific travel agency all its charges automatically goes to the company bill (or the paymaster of this company), so the balance in the guest account is 0. Some travel agencies charges themselves to the guest and manually we have to move the charges to the company bill or the paymaster of this company, so it does not allow to work with properties with reduced staff and automatic kiosk check-in (as the balance of the guest will not be 0, but the the guest has already payed to the travel agency)

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
    in progress  ·  Allison Chihak responded

    We’re building a feature that lets you automatically redirect products from guest bills to company bills. This will not support routing to a paymaster profile yet, but it may already help you.

  13. Would be handy to set notes to rooms without marking them our of service.

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  14. There is no option to view how many extra beds or baby beds are in use at the moment or in which room they are currently.

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m very happy to announce that we are finishing the development of the extra beds functionality and I’m looking for beta testers of this new feature.

    We expect it to be ready in October, if you want to participate in the rollout and share your feedback with the development team, please, let me know on martin.kucera@mews.com.

    Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

  15. Add a remove/delete option for the items you add in the billing section. Rigth now the only option to remove/delete it is to post another item/service/product (in negative).

    155 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this screen you will be able to remove items that have accidentally been added to a bill.

    We are currently working on the ability to automatically post negative charges (rebates) with a single click.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    Keep an eye on our release notes page for more!

    https://releases.mews.com/

  16. With extending action log, you will be able to see more information about changes that have been made in your property.

    350 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    11 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  17. 6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    in progress  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. Products with a price that's relative to the net rate can be charged per person, per night, and per person per night.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  19. 10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  20. As housekeeping complete their daily cleaning schedule, they are often responsible for restocking minibar products or other room amenities. Therefore, adding stay product details within the Commander application could provide stocking information and reporting capabilities so that each room is prepared exactly right for the next arriving guest.

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to inform you that we are currently working on the minibar functionality in the Commander app. It will allow the housekeeping to add minibar items (and other stay products) to guest’s bill.

    I will inform you as soon as we have the feature released. If you wish to participate in our beta testing program, please, reach out to me via martin.kucera@mews.com. Thank you!

    Best regards,

    Martin Kucera
    Product manager
    Mews.com

← Previous 1
  • Don't see your idea?