Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be very useful to have a report that helps us find guest profile by their classification (VIP, previous complaint, etc.).
    That permits to have an over view of all the guests who have a classification and put some special offer on for them

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there Mewsers!

    Thank you for the feedback.

    You are able to view all profiles that are registered in Mews and have classifications attached from the reservations report. The filter in the report that will help you view this is called “Customer classification”, it sits under the “Group by” section, of the reservations report.

    Should you have any questions regarding this functionality, please contact our customer care team.

    Kind regards,
    Aldair

  2. being able to set up parameters for the deletion of guest data. Some countries have restrictions for how long we are allowed to store this data. I.E 2 yrs after the last check in, or something similar.

    4 votes

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    released  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Es wäre sehr hilfreich wenn im Reservierungsüberblick das Abreisedatum sichtbar wäre.

    Translation
    It would be very helpful if the departure date were visible in the reservation overview.

    2 votes

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    Hello Mewsers,

    As it is currently possible to view the departure date of a reservation by selecting the “Details” button for each reservation from the reservation overview, we have marked this request as released.

    Should you have more information, or further feedback on the request, please lets us know in the comments section below.

    Kind regards,
    Aldair

  4. Print only the lead guest registration card instead of a card for each profile on the reservation. When guests check in online, they often add all guest profiles so there can be 2 or more profiles on one room. This currently means that the equivalent number of registration cards print out which is quite wasteful in paper. It would be great to have a default to tick as " print lead guest registration card only".

    5 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,


    On the 24th of June 2020 we released the functionality that will allow guest to complete and sign their registration cards from Mews Navigator when they checkIn in online. 


    This means that you no longer have to worry about printing registration cards at all! (unless you are legally required to of cause).

  5. like when you are scrolling up / down you condense the number of spaces displayed on the timeline, you should also be able to do that with the number of days displayed. It would be great if you would be able to see at least one full month on the timeline (ideally would be at least two months!)

    25 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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  6. When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room

    18 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  7. It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!

    10 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.

    You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.

    Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.

  8. Idea:

    • Having Dummy spaces is immensely helpful for hotels, so we can place those guests over there. These are those guests who are not going to arrive or who have booked with an invalid cc. By placing the reservation in dummy, we keep them on a waiting list, while at the same time keeping the reservation active on the OTA channel!

    • It allows us to give preference to guests who pay and weed out fake/ fraud bookers

    • Dummy allows us to directly release the room online and keep the timeline sorted, without having to change the occupancy/ availability manually every…

    23 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  9. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    74 votes

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    4 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  10. My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation

    8 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Mews will automatically add all guest profiles when creating a reservation. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  11. Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

    107 votes

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  12. It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
    If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day

    18 votes

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  13. why we can not make the guest to see last four digit of their card so that they sign for the same card payments

    12 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request is already available. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  14. 6 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for your feedback and upvotes.

    We are very happy to inform you that we have released functionality that will allow you to drag and drop files directly to profiles within the profiles tab.

  15. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    30 votes

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    released  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  16. After the update, it is no longer visible who put in the task and who updated this task. I would like to see this again

    15 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the functionality that allows you to view who updated and task and when.

    In order to view the last user to update a task, select the task and view the “Updated” section at the bottom.

    We look forward to your continued feedback and suggestions.

  17. it would be easy to see the room number for a task on the app of a mobile phone.

    12 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.

    You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.

    It is also possible to select the room number to be directed to the linked room in the Mews mobile app.

  18. Be able to see a detailed action log of Availability adjustments. This way you can keep track of the adjustments made to availability

    7 votes

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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  19. Hello, I'd like to share an idea regarding the Housekeeping.The hotel bought mobile phones for every chambermaid and the manager in order to work with the Mews app and the features it offers. However, we have noticed, that if our chambermaids do the cleaning (they change the status from DIR-->CLN) and the manager inspects it and is satisfied ( change from CLN -->INS ) marks it as inspected and it stays like that until further change.

    The issue emerges when we're talking about a room, where does the guests stay, 'cause the app says "inspected" even the other day, when…

    11 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,


    Thank you very much for sharing your feedback with us.


    We are very happy to inform you that we have released a setting called "Check-in makes space dirty". With this option selected an inspected room will be marked as dirty as soon as a guest checks in. If a guest is staying overnight the space will automatically be marked as dirty at midnight.


    You can learn more about this feature in the guide below:


    https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US

  20. Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room

    14 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team!

    We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.

    You will be able to view this, in both the space status report as well as the housekeeping application.

    Should you have any questions, please do not hesitate to contact our customer care team.

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