Mews Operations (PMS)

Mews Operations (PMS)

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Swipe function to change spaces between dirty, clean and inspected like in the older versions of the Commander

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    We are very happy to announce that this feature has been released. You are now able to swipe in order to set a room status as either dirty, clean or inspected from the Mews Mobile application.

    If you have any questions, please feel free to contact the Mews Customer Care team.

  2. It would be useful to have a mail template to be sent a few days before the guest arrival, as a reminder, but also to let them have directions to the hotel, useful info regarding events during their stay etc.

    88 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    We have template called “Before start” which is automatically sent 48 hours before the guest’s arrival.

    This template is partially customizable. You can customize Subject, Headline, and Paragraph. (please see the attachment)

    Find more about the customization of our e-mails in our guide:https://help.mews.com/hc/en-us/articles/360001840877.

    Have a great day,
    Aneta

  3. At the moment in Mews Excel reports the dates contain a character in front of them therefore they can not be used in combination with any extended and formulated self made excel reports. For instance HLOOKUP will not find the date on Mews reports due to above. This is important for proper ARR data on daily basis between segments as at the moment the only way to do this is to average the rates however this dilutes them. All Mews has to do is remove any characters from the dates on the reports.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  4. We would love to be able to create and Manage availability for meeting rooms .
    Can you create a space type for day use that can be excluded from the occupancy rate ?

    21 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,
    Martin Kucera
    Product manager Mews

  5. I would like a feature that we had in Fidelio where you could click on the reservation on timeline and the drag and drop it to a new room.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    released  ·  0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make a view specially designed for the breakfast team.

    They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.

    Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    7 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  7. Registration card must be printed both in French and English.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    We are very happy to inform you that we currently support the ability to print registration cards in multiple languages, including French.

    Each registration card is printed based on the guests nationality as set up in Mews. For example if the guests Nationality is French, registration cards printed for that guests will be in French. The same process can be applied for gusts of multiple nationalities.

    Thank you again for sharing your idea!

  8. On the timeline sometimes when we have over bookings we need to play the old tetris move some people and re-arrange their stay in order to fit everybody in, however when there is hardly any room you cant simply move the bookings easily. what would be very very VERY useful will be to have a section where you could dump up to 3 bookings in order to make some room while you try to fit everyone in. kinda like a blank space at the top of the timeline or a little pool for tetris you know you can even call…

    75 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the suggestions and upvotes.

    With the addition of the Optimise Space allocation on the timeline, the old tetris game just got easier!

    Not only do you have to worry less about playing tetris on the timeline, you can also choose to move reservations to an extra slot from the reservations module by selecting “none” instead of selecting a room number; this action can be performed for several reservations.

    You’ll now be able to view the reservation(s) that you have moved in the overbooking slot from the timeline, from here you can easily arrange and rearrange reservations as per your preference, or select the optimise timeline button to automatically move the reservations to an optimal location.

    Kind regards,
    Aldair

  9. Recently a check in a create keys button was added to each booking which is great it checks in and creates the keys for the customers HOWEVER! it only works after 4pm, because our official check in is at 4pm. what we would like will be the function to work at any time! and instead a pop up will appear that will say it is not 4pm yet would you like to create the key? yes, no. and it will create them either way as long as it leaves a record that they were created before or after 4.

    If…

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    This was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.

  10. 10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback.

    We are very happy to inform you that it is possible to print empty registration cards.

    The feature can be set up from your registration card configuration settings. Under the “Options” menu, select “Print based on person count”. When this setting is enabled, you will be able to print an additional blank registration card for all reservations where companion details have not yet been completed.

    Should you have and questions, or additional feedback, please let us know in the comments section below.

    Kind regards,
    Aldair

  11. Please stop spamming me about new features. Feature request: "Make an option in the settings of the user to opt out of these messages."

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Dear Team,
    Sorry to hear that you find it overwhelming when we update you about the features we are working on.
    We have improved the workflow, and now you’ll not receive pop-up messages but rather you have a small icon in the PMS – where with a click of a button you can review all the updates. Thank you for the feedback once again!

  12. Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.

    109 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.

    Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.

    Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.

    You can find more information about this feature by following the link below:

    https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category

    Thank you for your feedback and suggestions.

    Kind regards,
    Your Mews Product Team

  13. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    Many thanks for the feedback! Idea exists in the system just by filtering wider range of years, and comparison is there! Easy – breezy! :)

  14. Would be much easier to assign floors to every housekeeper instead of spaces. They already work everyday by floor so would help them to keep the same organization that we have today. Also regarding the assignments would it be nice if they can see them on the Commander app. That will void printing reports everyday. The supervisor can assign a floor and the housekeeper can be able to see that on the app in order to know what need to be done during their shift.

    26 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    Thank you for your feedback and comments. We are happy to inform you that we have now released a new space assignment form, the new form will allow you to assign employees to a floor as requested

    Visit our release notes page to learn more about this awesome new update.

    https://releases.mews.com/

    Kind regards,
    Mews Product team

  15. Ability to create day-use reservations from reservations screen. Currently, we have to create a 1-day reservation and then edit arrival times for day use.

    25 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello dear Mews user,

    We are happy to announce that Day use functionality in Mews has been released.

    Day uses for bookable services bring increased flexibility.

    Now it’s possible to set up bookable services in Mews for day use, allowing guests to reserve and use spaces at your property for a limited time period during a single day.

    Day uses are a great way to expand the range of services you offer, attract new guest segments, and increase your revenue and occupancy rates. You can offer luxurious “daycations” to locals, cater to travelers looking for a few hours’ rest during layovers, or host professionals in need of temporary workspaces or meeting rooms.

    Check link below to learn more about the basics of day use bookable services, then get started by following our guide on how to set up your own.

    https://help.mews.com/en/articles/5331830-bookable-services-for-day-use

    https://help.mews.com/en/articles/5331948-create-a-day-use-bookable-service

  16. It would be great if you would increase the limit of rate codes

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    We are happy to announce that we have released an update to the way in which product rules are structured.

    What has changed?

    You will now be able to add multiple products to each product rule.

    What does this mean?

    Where you used to need 4 rules containing the same conditions for 4 different products, you now only require 1.

    For more information, please visit our release notes page at https://releases.mews.com/ where you will find some great examples, as well as a link to the updated guide.

    Kind regards,
    Aldair

  17. Today, if you have an overbooking of 2 Classic rooms, but only 1 Deluxe room, the system will still send availability for 1 Deluxe room even though you are in overbooking of 1 room. It can be extremely dangerous.

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Mews Product Team responded

    This idea already exists in the system. Based on review of customer’s account, we have made a change. Many thanks for coming and hope to hear from you again!

  18. It could be awesome to be able to add different colours or notes to some dates in the Rate Management calendar so we can mark some special dates as holly weeks, special events, etc to pay attention to the rates on those days

    78 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
  19. We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    151 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  20. At the moment it is not possible to send messages from the Mews Commander app only receive them. It would be a quick and useful tool for the Mewsers e.g. to communicate from HK to FO.

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?