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Remove payment button for Unassigned in Billing screen
Please remove the option to charge the customer card against all items under Unassigned.
This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
This is a technical disadvantage.Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.
11 votesHello Mewsers,
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
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add language as field when exporting customer profiles to excel
When you export customer profiles to excel, the field 'language' is not added. So I need to filter on postal code to know which language the customer speaks. Which is totally incorrect.
Please add the field 'language' to the excelfile guest profiles.12 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released.
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billing
The billing has changed and a lot of colleagues get confused using this new billing method. It is harder to see the companions on the same room when 2 guest are travelling together in one room. Sometimes the charges from F&B are booked on 2 different names in the same reservation. This can be easily forgotten on check out when very busy.
The room number is also not visible in the billing. It would be nice to see a name and roomnumber. (sometimes there are 2 bookings under the same name)We would love to change back to the old…
64 votesHello,
Thank you for your comments and feedback regarding the billing screen.
We have released an update resolving issues where the room names and room numbers were missing from the billing screen.
The new billing screen has 2 main views, group billing and individual billing.
From the group billing screen, you will be able to view a list of all bill items for reservation owners and companions. The group billing screen can be accessed from the billing tab on the top right hand side of the reservations screen.
The group billing screen shows all bill items for a group for the current stay period. Whereas as the individual billing screen (which can be accessed by selecting the billing icon next to a guests name), will show you all bill items from current, previous and future reservations.
To learn more about the new group billing screen, please click on the link…
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Move a reservation group to a different space category in bulk
In case of group bookings, would it be possible to select several rooms which have the space category to move them to another space category instead of doing one by one?
2 votesHello Mewsers,
Thank you for your updates.
Did you know you can move multiple reservations in a group to a different space category from the properties tab?
You can learn more about how the action is performed in the guide linked below:
https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation
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Cancelling group reservations
Kindly create new article about Canceling Group reservation.
Thank you1 voteHi Martina,
The guide for cancelling reservations has recently been updated, and now includes information regarding cancelling group reservations.
https://intercom.help/mews-systems/en/articles/4245572-cancel-a-reservation
Please do let us know if you feel there are any additional missing use cases for groups.
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New Billing Adjustment
I don't mind the new billing screen, once you get used to it, it is quite easy to use.
One thing I would suggest is that in the new billing screen, we move a lot of items to Paymasters and we now can't see which item belongs to which guestIt used to show as:
Stay 1129 (Jane Smith, 1/12/2020-2/12/2020, Standard Room, 16) - $150Now shows as:
Past, 1/12/2020-2/12/2020 - 1129 x1 - $15011 votesHello Madelaine,
We apologies for the delayed response. However, we are happy to inform you that the functionality that you requested has been released.
You are currently able to see the name of a the original guest who owned a bill before it was moved to a paymaster account.
We hope this update will be helpful for your day to day tasks.
Kind regards,
AldairProduct Manager, MEWS
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Mews shouldn't let us check in a guest when the room is occupied
Will be fantastic to avoid double let if cant check in someone in a room is occupied
3 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are very happy to inform you that Mews does not allow you to check a new guest in before the previous reservation was checked out.
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To have a “Big Warning” when the operator tries to generate a Bill with an empty NIF in Spain
We´ve found this link informing that the NIF is mandatory for bill above 400EUR in Spain, but to use this situation the Bill should have two different templates and would turn more complicated for daily operations.
https://help.mews.com/en/articles/4430685-closing-a-bill-above-400-eur-for-spanish-customersThe request is to have a “Big Warning” when the operator tries to generate a Bill with an empty NIF. So the operator can intentionally decide if it is really desired to generate a Bill without NIF and avoid human error missing the NIF, because by default the NIF is empty even when the user fields are already filled by the system.
Thanks1 voteThis is available, and an error is prompted when the NIF is missing. More information can be found here: https://help.mews.com/s/article/how-do-i-close-a-bill-above-400-eur-for-spanish-customers?language=en_US
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Origin for Walk in
Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.
23 votesHello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021
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make product report available for all products, not only stay poducts
Hi, it would begerat if the product report showed all products, not only stay products, as we have many products and would like to find and filter them for statistics.
10 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Non residential packages
Would be good to have feature where you can build a non residential package, that is not linked to accommodation. Foe example we have a spa and we do spa days. a meeting room where we have day delegate package.
You can create the package but you cant book the package as there is no "management accounts" or ability to add function space in Mews
4 votesHi, this functionality is now available in Mews through "multiple services": it is possible to create a new service and start offering non-stay packages such as office, meeting room or parking, even to guests not staying in your hotel. Follow this guide to set up a new bookable service: https://help.mews.com/s/article/create-new-bookable-services?language=en_US
Best regards,
Martin Kucera
Mews
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being able to filter the availability screen by space category
it would be great if you would be able to filter the availability report per space category - when you have several space categories, you are not able to see everything on the one screen and are not able to see the space category or date when scrolling further to the right on the time line
6 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that we have introduced a filter for space categories in the new availability and occupancy report.
You can learn more about this report in the guide linked below:
https://help.mews.com/s/article/Availability-Occupancy-report?language=en_US
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Sort the timeline
Have a drop down that allows your to sort the timeline in different ways.
eg.
- by room category/room type (current)
**** by room number *** (MOST IDEAL UPDATE)
- by room location
- top floor/bottom floor
- interconnecting
etc.88 votesHello Mewsers,
We are very happy to announce that we have released the new filters for floors, space features and space categories on the Timeline!
Visit our release notes page to learn more:
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1 vote
Hello Miriam,
Thank you for your feedback.
We are happy to inform you that it is currently possible to group the reservation report by group.
Once the filter has been selected the report will be grouped by group name and sorted alphabetically. For more information on grouping in the reservation report, please visit this section of the Mews help guide:
https://intercom.help/mews-systems/en/articles/4245884-reservation-report
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internals
It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.
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Add Day of the week next to Arrival date & Departure date
Onthe Resume of the reservation, an idea would be to have the Day of the date, mentioned next to Arrival & departure
So when you check reservation, or have a guest on the phione asking you to dubbel check the res. with him, you can easear sya, tyou arrival on Wednesday 2 sep and C/O on friday 4/92 votesHi Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that you are currently able to see the day of the ween a guest will be arriving and departing from the summary tab of the reservation module.
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Room move during the stay of our Guest
A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!
8 votesHi Emmeran,
It is currently possible to split a reservation during a guests stay.
You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.
Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.
From here you can move the either reservation to a desired space.
You can find more information on the steps mentioned above in the Mews guide:
https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation
Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.
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Notification icon for release notes only when there is an unread(!) release note
First of all: I like that there is a symbol / notification in Commander (in the top right) for new releases.
But once I have clicked on it, I would like that it disappears, also after logging out and back in.
It basically should only appear, once there is a new release note. Because like that I always know that there is something new I should read.
But if I receive a notification (--> the icon shows up in the top right), but there is no new release note, it's a bit frustrating if there is no new release note.…
4 votesHello Mewsers,
We are happy to announce that we have moved to a new structure for release notes that has resolved the issue you have outlined; the release notes icon will now appear only when there are unread release notes.
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AT A GLANCE THING
WHO NEEDS THE DATA OF THE SOCIAL ON THE RIGHT BOTTOM OF THE SCREEN NOT ALL THE FRONT DESK PEOPLE HAVE MORE CONCERN ABOUT IT MAKE IT IN A TAB AND REPLACE AND DISPLAY THE ROOM ARABILITY AND RATES DIRECTLY FROM THE SCREEN WITHOUT ANY CLICK THAT IS MORE USEFUL THAN THE SOCIAL ON DAILY BASES
2 votesWe have removed the social scores from the Dashboard. We are still looking into ways how we can further optimize the space available on the dashboard. Please keep providing suggestions for things you'd love to see on the dashboard.
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SYSTEM SETTINGS SHOULD BE BASED ON THE COUNTRY VISE
THE SYSTEM SHOULD BE BASED ACCORDING TO THE COUNTRY THE HOTEL IS IN.
WE ARE HERE IN CALIFORNIA USA AND WE HAVE MONTH DATE AND YEAR BUT THE SYSTEM IS UK BASED SO THEY HAVE IT IN THE OTHER WAY!!
IT MAKES CONFUSING FOR THE GUEST.
1 voteHi Mewsers,
Thank you very much for sharing your feedback with us.
We are happy to inform you that it is now possible to update your date format to fit your country/ region.
You can learn more about it in the guide linked below:
https://help.mews.com/s/article/how-do-i-set-up-registration-cards?language=en_US
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