Mews Operations (PMS)

Mews Operations (PMS)

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  1. How is is not possible to move guests to another room, without making a new reservation or splitting a reservation. Too much work in to a simple action. Too much work where is no extra time for these trying times with too little employees.

    2 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Sjoerd,

    Thank you for contacting the Mews Product team.

    We currently offer several ways to move reservations including dragging and dropping reservations to another room from the timeline, as well as the ability to move reservations to another space from the status tab of the reservation screen or to a different space category from the properties tab on the reservations screen.

    Below you will find a guide that will walk you through each of the options offered. Should you have any additional questions, please contact our support team.

    https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation

  2. every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating

    1 vote

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  3. it is actually unworkable as it will try to update for at least 2 minutes (no exaggeration!)
    it does it for as good as all the actions you and you basically need to open a new mews session (or risk that you forgot what you were about to do in the first place)

    2 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Simone,

    We are happy to inform you that we have resolved the performance issues for the system.

    You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.

  4. Would like the ability to save favorite reports in Mews rather than have to reset the filters each time. We can save this for export, but if I only wish to view the report, I must reset the filters each time and remember the previous setting used. This is cumbersome and prone to mistakes.

    If there was a favorite report section under the burger menu, it would be easy to access specific areas in Mews to display reports that are frequently used. These can be exported or printed, but in most cases, just need to be able to save the…

    2 votes

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    2 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Robert,

    Thank you for the feedback.

    It is currently possible to view your favorite reports with the filters preselected by using custom links. You can set this up by:

    1. Opening a report in Mews > select the filters you require.
    2. Click “View” to apply the filters.
    3. Copy the URL and paste it in as a custom link.
    4. Save your custom link and refresh the page
    5. You will now be able to access the report with pre-selected filters by opening the burger menu > select custom links > select the custom link you have created

    It is also possible to access the custom links using a keyboard shortcut. You can learn more about both in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4244312-create-modify-or-delete-a-custom-link

  5. please add an overbooking filter in the reservation report. So you can find these unallocated bookings easier and quicker

    2 votes

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    Hi Nick,

    Thank you for sharing your feedback with us. Did you know that because overbooking’s have not been allocated to a specific space you can find them in the reservations report by grouping by space?

    There is a recorded overview of exactly how you can use this functionality in the link below:

    https://vimeo.com/454084221

  6. 2 votes

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  7. The colors on the timeline just make it more difficult to manage our inventory. Having the OOO rooms in a brighter color made it simple to track. Having everything in shades of grey is NOT an improvement

    1 vote

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    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  8. Change MEWS timeline and space status colors back please, (blue = dirty, black = inspected, green = clean, yellow - ooo, red = oos)
    and IF you change, please INFORM BEFOREHAND!!!!

    4 votes

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    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  9. New update changed calendar/timeline colors to 50 shades of gray, why!!!???

    so,

    Out of order: dark gray
    Future stay: less dark gray
    checked out: light gray

    Why???

    Departures: light blue
    People checking in: light blue

    Who is designing your UI, probably same genius who designs your billing screens (old and new)

    69 votes

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    12 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  10. It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.

    2 votes

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    Hello Matthias,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.

    In order to perform this action:

    1. Select a reservation > select the status tab >
    2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department.

  11. Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

    15 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  12. Report that separates OTA's by 'Multiple Selected Travel Agencies'

    Meaning, we can pull a report for all revenue from all booking and also a report for just OTA'S (Not Brand Website), with a percentage against all bookings

    1 vote

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    Hello Jodie,

    Thank you for sharing your feedback with us. You are currently able to group by “Reservation source” in the reservations report in order to see a list of all reservations separated by OTA. If you view the report in “Totals” mode, you will be able to view the percentage of reservations from each OTA.

    In order to view the report separated by travel agencies, you can select the filter group by “Travel agency”. If the report is “Totals” mode you will be able to see a breakdown of revenue from each agency as well as a breakdown of a percentage against the bookings.

    You can find out more about this functionality in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4647975-track-multiple-reservation-sources

    If the above does not assist you with your request, please do let us know.

  13. so that one does not have to click twice to get there (Main Menu -> marketplace).

    1 vote

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  14. Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).

    Please introduce the option to delete those (either from the property or from the support level).

    11 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, we are happy to inform you we have enabled service deletion in Mews.

    Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.

    Best regards,

    Martin Kucera
    Product Manager
    Mews

  15. For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.

    12 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

    Thank you for sharing your feedback and helping us improve Mews Operations!

  16. Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
    The correct format according to the local standard should be MM/DD/YYYY.

    2 votes

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  17. Display future reservations on the dashboard in the reservations block. Currently you have to run a report choosing the booking date to find the next reservation. It would be very helpful to see who's coming next, even if it's in a few days.

    1 vote

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  18. every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.

    2 votes

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  19. The new billing feature is awful. it is not easy to read or negotiate at all.

    I can see that a lot of people feel the same and Mews resistance to change this back. Please listen to your users. I do not see how this new features improves anything at all.

    If a guest has a lot of bookings coming up it is even worse.

    6 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Maria,

    Thank you for sharing your feedback with us.

    Since you shared your comments with us 2 months ago we have been working continuously to improve the new billing screen in order to ensure that it not only meets the standards of the old billing screen, but opens up the opportunity to begin surpassing the functionality feature set of the old billing screen.

    We have split the billing screen into 2 views. A group view accessible by selecting the “Billing” tab on the top right had side of the reservation screen and an individual view accessible by selecting the billing icon next to a guests name, or by selecting “all guest bills” from the group billing screen.

    The group billing screen gives you an overview of all reservations and companions within a group for the current stay period. Whereas the individual billing screen will show you all bill items…

  20. We have long term residential guests who stay with us through a partner provider and who each sign a contract before they arrive - it would be great to be able to attach a copy of the contract to the guest profile so we can refer to it quickly and easily.

    1 vote

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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