Mews Operations (PMS)

Mews Operations (PMS)

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  1. 1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  2. A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!

    6 votes

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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Emmeran,

    It is currently possible to split a reservation during a guests stay.

    You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.

    Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.

    From here you can move the either reservation to a desired space.

    You can find more information on the steps mentioned above in the Mews guide:

    https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation

    Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.

  3. It would be very useful to have a report that helps us find guest profile by their classification (VIP, previous complaint, etc.).
    That permits to have an over view of all the guests who have a classification and put some special offer on for them

    1 vote

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mewsers!

    Thank you for the feedback.

    You are able to view all profiles that are registered in Mews and have classifications attached from the reservations report. The filter in the report that will help you view this is called “Customer classification”, it sits under the “Group by” section, of the reservations report.

    Should you have any questions regarding this functionality, please contact our customer care team.

    Kind regards,
    Aldair

  4. Es wäre sehr hilfreich wenn im Reservierungsüberblick das Abreisedatum sichtbar wäre.

    Translation
    It would be very helpful if the departure date were visible in the reservation overview.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    As it is currently possible to view the departure date of a reservation by selecting the “Details” button for each reservation from the reservation overview, we have marked this request as released.

    Should you have more information, or further feedback on the request, please lets us know in the comments section below.

    Kind regards,
    Aldair

  5. When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room

    18 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!

    11 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.

    You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.

    Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.

  7. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    69 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  8. It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
    If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day

    19 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  9. 7 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for your feedback and upvotes.

    We are very happy to inform you that we have released functionality that will allow you to drag and drop files directly to profiles within the profiles tab.

  10. Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room

    15 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.

    You will be able to view this, in both the space status report as well as the housekeeping application.

    Should you have any questions, please do not hesitate to contact our customer care team.

  11. There should be an extra line for the meeting room. So we can place Reservations in MEWS

    31 votes

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    1 comment  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.

    There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.

    The process of creation of new bookable services is described in these two guides:

    https://mews.force.com/s/article/create-new-bookable-services?language=en_US

    https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US

    Best regards,

    Martin Kucera
    Product manager
    Mews

  12. Consumption date of once products is not shown on the Guest in house report. This report is used by the F&B team to determine whether a specific guest has purchased breakfast or not on a particular day. Product report does not show room numbers and therefore cannot be used when guests come to the restaurant.

    Please add the consumption date of "Once" products so it can be easily visible on a single report without needing to add notes.

    133 votes

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    19 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  13. Add the option to disable/enable the Reservation Quotation emails.

    8 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
    released  ·  Aneta responded

    Hi Mewsers!
    When you’re creating the Optional reservation, you have an option to select whether to send e-mail or not. Please see the attachment.

    Have a great day,
    Aneta

  14. Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.

    Instead, putting 4 buttons with colour and icons will help housekeepers use this app.

    We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.

    25 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.

    Swiping left will also revel each state that can be identified by different coloured buttons.

    Kind regards,
    Mews Product Team

  15. It would be grate with a tablet that is on the reception counter, where the registration card comes up for the to sign or input data. That way we would save a lot of time and paper

    17 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews Product team,

    We are very happy to inform you that we have expanded the paperless experience for you and your guests. Not only can you allow your guests to sign their registration cards from the Mews Operator (Kiosk) at check-in, you can also provide your guests with the option to sign their registration cards before arriving at your property using the Mews Navigator application.

    You can view more information about this functionality in our release notes page and Mews guides respectively. We have attached some links below for your reference.

    Mews release notes
    https://releases.mews.com/

    Mews guides
    https://help.mews.com/hc/en-us/articles/360007588938-Co-Operator-mode

    Should you have any questions, please contact our customer care agents.

    Kind regards,
    Aldair

  16. When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.

    21 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for your feedback.

    We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!

    We look forward to hearing your continued feedback.

    Kind regards,
    Aldair

  17. Since you can't undo cancellations there is no point in having them displayed together with future or current reservations. They could be displayed somewhere else. When you select all reservations the cancellations are also selected, at the same time your editing options on the left side of the display decrease because it now also refers to the cancelled bookings which you can't edit...Why? Either remove cancelled bookings at least from that display fully or let the select all button select everything but the cancelled bookings.

    9 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add common areas (like pool, kitchen, garden 1, garden 2) to assign them to housekeeping and maintenance, to be able to assign task a cleaning of common area.

    22 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    I’m happy to inform you that it is now possible to create spaces/resources without a category and see them on the timeline + assign them house uses. The resources are currently not bookable through the standard channels and can be really “reserved” only for an internal usage.

    Please, find a basic guide describing the functionality attached.

    If you have any questions related to this functionality, feel free to reach out to me at martin.kucera@mews.com.

    Thank you.

    Martin Kucera
    Product manager
    Mews

  19. I would like to have the choice to have the relative adjustment made on the full price, OR only on the nights.
    I don't want to give 10% off on the City Tax or on the breakfast, only on the nights.

    10 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
  20. As we sell different space types we would like to make different confirmation templates per space type, better suiting the product.

    44 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your feedback. We are very happy to inform you that as per your request we have added the option to customise your confirmation email per space type.

    In order to make use of this functionality:
    1. Select a space category (settings > property > space categories)
    2. Scroll down to “Order email template”
    3. Enter the text you would like to be sent to your guests and hit save.
    4. The text will now appear under the “Additional info” section of your confirmation email for the desired space.

    NOTE: The text does not need to be in custom HTML to appear correctly in the email.

    If you have any feedback for this feature please do let us know in the comments below.

    Kind regards,
    Mews Product Team

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