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232 results found

  1. Allow properties to access their mail queue and preview emails sent to guests.

    256 votes

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    released  ·  24 comments  ·  Reports  ·  Admin →
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  2. As promised here is the video with the 2 issues that our reception team will be delighted with if they are improved :)

    The first one: when creating invoices, see timecode 1:17, Pam needs to highlight and copy the booking reference number from that booking on the dashboard tab for that booking, she then needs to go to the billing tab and manually paste the number so then the invoice can be generated for the customer. Now imagine having to do this for every single booking every day. On friday she will need to do this over 120 times, this…

    7 votes

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    Hello from the Mews product team. This feature is available and today, it is possible to view relevant booking reference numbers on bills and they display as confirmation number, origin or directly on the relevant line item in the billing screen.

    Thank you for sharing your idea!

  3. Currently restriction filters reset when deleting a restriction which makes using the system very annoying. Filters should be kept when deleting restrictions.

    14 votes

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    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your request has been resolved. This was actually a bug in the system and our tech team has fixed it. Please do reach out if this issue persists.

  4. For our housekeeping we would like to have the space category and the features shown per room in the app. This way they can see for example if a room has a twin or a double bed.

    15 votes

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    Hello Mewsers,

    Thank you for sharing your request and feedback with us.

    We are happy to inform you that we have released functionality that allows you to view if a space has a twin, or double bed using the space classification settings in Mews.

    You can learn more about this feature in from our release notes page:

    https://releases.mews.com/en/space-classifications-in-the-mews-app-simplify-housekeeping?role=s_WllZBZou9204&utm_source=beamer&utm_medium=standalone&utm_campaign=Space-classifications-in-the-Mews-app-simplify-housekeeping&utm_content=textlink

  5. Please stop spamming me about new features. Feature request: "Make an option in the settings of the user to opt out of these messages."

    7 votes

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    0 comments  ·  Other  ·  Admin →
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    released  ·  Mews Product Team responded

    Dear Team,
    Sorry to hear that you find it overwhelming when we update you about the features we are working on.
    We have improved the workflow, and now you’ll not receive pop-up messages but rather you have a small icon in the PMS – where with a click of a button you can review all the updates. Thank you for the feedback once again!

  6. arrival report by alphabetic order

    12 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello Mewsers,

    Thank you for the feedback and upvotes. We are very happy to inform you that it is possible to filter the reservation overview arrival report by alphabetic order as requested.

    In order to make use if this feature, you can select the “Ordering” filter in the “Arrivals” tab, and select “Customer”. This will automatically order your reservations in ascending order, alphabetically.

    If you have any comments or future suggestions, please do let us know in the thread below, or contact our customer care team for assistance.

    Kind regards,
    Aldair

  7. Make possibility that the stuff at your hotel see restriction detail in the reservation screen

    16 votes

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    1 comment  ·  Operations  ·  Admin →
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  8. Currently, stay products are posted on bills on the day of a guest's checkout, however, this can complicate the billing process for some properties. Therefore, splitting stay products per night and listing them on day of consumption could be very helpful for clarity and also for reporting, as revenue per day would be visible in Accounting and Manager reports.

    220 votes

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    5 comments  ·  Operations  ·  Admin →
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    released  ·  Allison Chihak responded

    Stay products are now posted on the date they’re consumed. All existing products have been replaced with products with the updated settings. Any products posted to an existing, future reservation were also updated to the new posting settings.

    How do you like the feature so far and do you have any ideas for the future?

  9. Could be solved by white listing the from address for Mews emails

    31 votes

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    0 comments  ·  Operations  ·  Admin →
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    released  ·  Mews Product Team responded

    Hello from the Product Team :)

    Profile creation email that is sent out to your guests has improved!

    Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!

  10. Company profiles are very important to keep track of business travelers and are used to analyze data regarding corporate stays. For this reason, it is always important to keep company details up to date. As many companies change or if there are any duplicate profiles, it could then be very useful to implement company profile merging, similar to the feature available for customer profiles. This addition can help keep all profiles up to date and encourage consolidation in your property's system.

    156 votes

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    released  ·  15 comments  ·  Operations  ·  Admin →
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  11. 4 votes

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    0 comments  ·  Reports  ·  Admin →
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    released  ·  Mews Product Team responded

    Many thanks for the feedback! Idea exists in the system just by filtering wider range of years, and comparison is there! Easy – breezy! :)

  12. Mews should not impose anything on our official document. Moreover, if Mews wants to make a change on the official documents, they should warn us before.
    Hence we notice that our invoices and pro-format are now labelled "Factuur" (dutch word for invoice). But we do not use dutch in our system.
    Forcing us to use dutch language on our english or french invoices is just
    not right.

    8 votes

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  13. This property was asking for a way to add a discount percentage to an invoice before they close the bill in a way they will not have to calculate it themselves manually. Right now the only way to do that is to create a product but they will still need to calculate the total price after the discount.

    11 votes

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  14. Currently, you can distinguish reservations on Timeline by once that are checked-in or not. However, with this feature, you will have a better visual difference between departures, arrivals and more.

    123 votes

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    18 comments  ·  Timeline  ·  Admin →
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    released  ·  david.holik responded

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  15. As a group reservations agent I often handle requests for large group reservations of 50 + guests. Many of these request come from business, travel agents or private tour groups. I generally have a single point of contact from the time reservations are made to the final confirmation prior to arrival.

    Between the booking and confirmation process I often have to make several alterations to the reservation, which can consists of anything from adding/ removing guests to moving guests to different rooms. Many of the communications I have with clients (bookers/reservation owners) are done via email where I often share…

    22 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team!

    We are very happy to inform you that we have officially released the Reservation rooming list.

    Select a reservation and head over to the “Group” tab to start testing the feature. If you would like to know more, follow the link below to the release notes page where you will be able to see a snapshot of where you can find the feature.

    https://releases.mews.com/

    We have also added a handy guide which you can access from the release notes page.

    Should you have any feedback, please do let us know.

    Kind regards,

    Aldair Borges
    Mews Product team

  16. As housekeeping complete their daily tasks, they often add special items to prepare for arriving guests. For this reason, it's very important that housekeeping staff is up to date on any notes or special instructions that come along with each assignment. Adding customer notes within the Commander application could provide much needed insight, so your staff will always be informed of important facts and ready to welcome your guests properly.

    129 votes

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    Hello Mewsers,

    We are very happy to announce that you are now able to view reservation notes in the Mews mobile app.

    In order to view notes, select a reservation in the Mews web application > and add a note from the properties tab. Once the note has been saved, you will be able to view the note in the space details section of the Mews mobile app.

  17. There's a current "spent night report" which you can filer by segments, but it only gives you the occupation. It would be nice to know how much each segment produced, and to be able to filter that with/without commissions and with/without taxes.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  18. Reservation is booked, but not taken from the availability.

    17 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello Mewsers!

    Thank you for your continued feedback and suggestions.

    We are happy to inform you that tentative, or as we’ve called them “Inquired” reservations are available in Mews Commander.

    You can create reservations with the Inquired state from the third step of the new reservations screen by selecting the “Status” dropdown and clicking “Inquiry”.

    Inquired reservations do not take spaces out of inventory, you can, however update the status of the reservations to either optional, confirmed or cancelled. Updating the status of a reservation to confirmed or optional will assign a room for your chosen reservation.

    In addition to the above inquired reservations can also be created with a release date.

    Feel free to give this feature a try and let us know what you think.

    Kind regards,
    Mews Product team

  19. 18 votes

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    Hello Mewsers!

    Thank you for sharing your feedback with us.

    We are happy to inform you that we have added the ability to access the billing screen directly from the timeline.

    In order to make use of this functionality all you need to do is select a reservation from the timeline, from there you will see the billing icon in the side menu. Selecting this icon will open the billing screen as shown in the attached image.

    Kind regards,
    Aldair

    Product Manager, MEWS

  20. 18 votes

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    released  ·  0 comments  ·  Operations  ·  Admin →
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