Mews Operations (PMS)

Mews Operations (PMS)

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  1. Currently when there is a task i.e. saying a payment request was missed, one has to copy paste the name of the guest to search for the actual payment request. A direct link would be better

    8 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. It would be great to be able to choose consumption date and time when setting product rules - For example If the product should be added on arrival date or in the night.

    When you have a package that includes dinner at the arrival date it's not optimal to have the consumption date, by defualt set as the day after if the product is added through a product rule.

    As it is now this affects the product reports in a negative way.

    39 votes

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    6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  3. add rolling releases to availability blocks so FIT allotments can be managed, e.g. 7 days prior to arrival.

    6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Option to minimalize a reservation (for example keep it in the right bottom of the timeline). It could allow you to continue with other tasks and than later on get back to the reservation/booking that you were working on. It could also be a reminder for yourself that you need to follow up on that certain reservation.

    3 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. For reporting purposes and data analysis, it would be good to have the possibility to chose whether or not we want to incl/excl OOO rooms. At the moment, MEWS deducts this automatically

    10 votes

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    4 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Being able to add documents to an availability block.

    4 votes

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    3 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. To expand on the new Group Blocks feature, I would love a simple Group Block Agreement form/report that summarizes the number of rooms blocked, the dates associated with the rooms and the nightly (pre-tax) rooms rate.

    It would have a customizable "terms" section where we can note cancelation policies, block release date etc and have a signature page for the client to sign.

    Right now we have to generate this outside of Mews, which creates additional work. Happy to send you a sample of what we are looking for!

    Thanks for listening!

    1 vote

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Stacy,


    Thank you very much for sharing your feedback with us. If you are able to share an example, that would be very helpful for us to understand the information you envision being added to a block.


    Which types of groups would you typically add "terms' for? For example corporates or leisure. 

  8. Make reports also available in readable PDF instead of excel with numerous tabs and columns

    9 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Additional filters to the reservation report to compare online check in vs manual check in and online check out vs manual check out. Filters to view these stats by segment or distribution channel would be additionally helpful.

    5 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Sometimes rooms are added to a group that do not appear to belong together, or an error occurs and a room is added to a group.

    It would be practical if you could remove rooms from a group. Currently, this is not possible.

    6 votes

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  11. Some of our rates are stand-alone during the week and dependent during the weekend. At the moment we have to ajust the weekend rates manually each time the base rate changes as mews doesn't support rate manipuliations on a daily bases per room type. We would definitely need the option to adjust dependent rates the same way as you adjust the base rate.

    6 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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  12. We can´t define a specific accounting category for canceled items for deposits or hardcoded city tax. The accounting category is taken from the Canceled item accounting category defined in the Bookable service. But deposits and city taxes are usually having different accounting categories than nights.

    10 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Be able to add address or company's name if we make a mistake after closing the bill. The current SOP in place for this is not efficient and too complicated.

    5 votes

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    0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. At the moment, if you set up a rate automation for OTA rates, the same trigger will be used for both virtual and physical credit cards. Ideally, there would be extra conditional fields in an "if this, then that" format. For example:

    If Card type = Physical, then charge on confirmation
    If card type = virtual, then charge on start day

    This conditionality format would also allow for less rate groups, and increased flexibility if other conditions are also created. It could be implemented with an advanced settings button to keep the current layout as simple as possible.

    4 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. if you want to extent a made booking, the price will automaticaly change. Also if you have fixed rates for a customer group, it changes to the daily rate, which is extremely wrong and not helpful.

    2 votes

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    0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Persons arriving later to a unit than the already checked in people - cannot be added for only a part of the whole stay. Same with persons departing earlier than the other people of the same unit.
    Within in an apartement 2 people stay 2 nights 2 people stay 4 nights.

    14 votes

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    5 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  17. we sometimes have the need to register both the guest work and private email. a second field would therefore be handy as currently you are not able to put it anywhere. same for phone numbers.
    yes, you could add this to the internals, however when looking up the guest contact details you tend to stay only on the profile tab and not search further!

    5 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Ability to add attachments (photos/documents) to tasks. This is critical for Maintenance and Housekeeping operations as the assignee will be able to see exactly what/where the issue is. In addition, if this element is used for management to assign, track and review team tasks, the ability to add blueprints, schematics, schedules, etc. for maintenance is necessary.

    2 votes

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    Hello Jill,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. We need to be able to create multiple confirmations regarding, example: a confirmation for group reservations with other conditions than a reservation for only one room. This is a highly requested feature for the ability to send correct conditions regarding the reservations!

    14 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. We would like to set a diffusive overbooking strategy without influencing the overall property occupancy, meaning that the guest will be able to always book the lowest category even though it is not available, untill all the highest categories are fully booked, without creating a total property overbooking. Summing up, we would like to separate the room type overbook (for example economy + 5) from the overall propoerty overbook (no overbook allowed at property level)
    Thank you

    Emanuele

    4 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your s

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