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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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  1. Using the accounting ledger, accountants can view any outstanding bills or payments that must be collected. However, as these are connected to guest profiles, this does not help to identify debts for company or travel agencies, which are not as easily available in Mews. By adding an additional mode to our accounting ledger, you could easily view all outstanding invoices sorted by the company to which it was issued. Additionally, this would show how long each payment has been overdue and how much each company owes.

    30 votes

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    We have now released the City ledger module which groups all invoices by the owner and allows to see total balances per owner. It also categorises all the unpaid balances into aging brackets.

  2. Mews Commander is a very versatile system, but as many actions are continually repeated and many pages are revisited throughout the day, this could be greatly improved for users with the introduction of keyboard shortcuts. Using these shortcuts, you could immediately access our timeline, reservation overview, batch checkout, and more. Speed up your operations and complete daily tasks with ease using this handy new tool.

    28 votes

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  3. Separate future revenue

    31 votes

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    Hello Mewsers,

    We are very happy to inform you that we have released the new group billing screen!

    On this new screen we have separated bill items from past and future reservations. Now you can stick to seeing the relevant bills for your reservation in the selected stay period

    Don’t worry, we haven’t gotten rid of it completely! We have created an additional billing screen for each guest. You can access this screen by selecting “All guest’s bills” in the new billing screen. This will show you all open past, present and future bills for the guest you have selected, with convenient tags so you always know which bills are relevant for you.

    Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.

    Think of this as your billing screen 2.0!

    For this and many more new…

  4. "The rate management screen in Mews contains a lot of information and is often used to plan overbooking strategies and revenue management for upcoming weeks. Redesigning this page could provides a lot of opportunity to improve the interface, make it more user-friendly, and include the most valuable details for the people who use this screen most.

    Let us know! What would you like to see on the new rate management screen?"

    24 votes

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    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  5. 13 votes

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    released  ·  Mews Product Team responded

    Hi Mewser,

    Thank you for voting for this idea!

    Now, you can see exactly how many spaces are free (the number is positive) or overbooked (it’s negative) on the space categories level with the improved Occupancy and Availability reports.

    Thanks and talk to you all soon in some another idea release! :)

  6. Assign tasks to specific employees and clarify one responsible employee rather than general assignment to a department of many members

    24 votes

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    released  ·  2 comments  ·  Other  ·  Admin →
  7. The display of products on bills was previously confusing for many properties, however with some minor formatting improvements, products could now be listed per day along with their respective prices and quantities."

    24 votes

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  8. The timeline simple detail is a great snapshot of reservation data, especially if you just need a brief overview to check something. However, this simple detail could be expanded to include some other important details or functionality, such as a summary for group bookings or a quick-edit feature to make changes or add notes.

    25 votes

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    Hello from the Mews product team. 


    We are so pleased to let you know that your feature request has been released. The new smart simple detail has a wealth of information and can be accessed from the Timeline, Reservation overview and Customer dashboard.


    In addition to the above, it is also possible to check reservations in and out from the smart detail. 


    Thank you again for sharing your idea!

  9. 25 votes

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  10. 24 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  11. 23 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  12. 5 votes

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    0 comments  ·  Other  ·  Admin →
    released  ·  Mews Product Team responded

    Idea is released! Just contact our support and they will be happy to help out! Hope to hear from all of you very soon. :)

  13. As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.

    18 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
  14. 11 votes

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    released  ·  Allison Chihak responded

    Accounting categories can now be deleted.

    Have you needed to use this yet and do you have any feedback?

  15. 16 votes

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    0 comments  ·  Other  ·  Admin →
  16. 7 votes

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  17. If a payment fails when trying to settle a guest bill, it can create problems for your staff as they might have to chase that guest for a successful payment. Therefore, automating tasks for failed settlements could help streamline this process and collect payments as soon as possible.

    For example: In case of manual settlement, a task could be created to collect payment from the guest at the time of your settlement trigger. In case of a failed automatic settlement, a task could be created to collect payment from the guest at the time of your settlement trigger.

    13 votes

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  18. On chain and hotel level

    13 votes

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  19. 13 votes

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  20. "Confirmation emails currently include the important details that guests need to know upon their arrival. However, with the addition of a unique QR code in these emails, guests can use that email as a tool and check-in using that code to further streamline that arrival process."

    12 votes

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    released  ·  0 comments  ·  Other  ·  Admin →
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