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Mews Operations (PMS)

Mews Operations (PMS)

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  1. Due to quotas, many properties must choose between their rates, groups, and products when transitioning to Mews. However, increasing the number of quotas system-wide could create speed problems for some properties when there is so much information to load. It is imperative that the system is internally optimized so that it can maintain fast loading speeds while still allowing for an increased number of options.

    14 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  2. If a payment fails when trying to settle a guest bill, it can create problems for your staff as they might have to chase that guest for a successful payment. Therefore, automating tasks for failed settlements could help streamline this process and collect payments as soon as possible.

    For example: In case of manual settlement, a task could be created to collect payment from the guest at the time of your settlement trigger. In case of a failed automatic settlement, a task could be created to collect payment from the guest at the time of your settlement trigger.

    13 votes

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    released  ·  1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 6 votes

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    released  ·  0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 13 votes

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    released  ·  0 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Some countries are not able to properly price and account VAT for long stays, especially when the long stay is changed from the original reservation above or below the certain amount of days. At billing, Mews should properly calculate the discount based on the length of stay (e.g. discount is for every day of a stay longer than 28 days; no discount for a stay of less than 29 days), adjusting the overall price to be paid by the guest, based on any discount.

    12 votes

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    released  ·  0 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Optimize your booking process by consolidating all properties into one central reservation screen. With this feature,multi-property enterprises can create bookings for any location using one simplified screen. Streamline all new reservations and clarify all details from this one-stop booking tool.

    12 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  7. "For many properties, reservations will come in from various travel agencies, which often come along with unique travel agency numbers. To help clarify this these various details, a field for travel agency number could be added to the reservation module to keep all those important details in one easy-to-find place."

    5 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  8. "Confirmation emails currently include the important details that guests need to know upon their arrival. However, with the addition of a unique QR code in these emails, guests can use that email as a tool and check-in using that code to further streamline that arrival process."

    11 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 8 votes

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  10. 8 votes

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    released  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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  11. To properly analyze all data coming in through Commander, properties may want to look specifically at canceled reservations. Within our reservation report, an additional filter for cancellation reason could provide some important insight into that information so that properties can easily view and analyze those details.

    8 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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    We are very happy to announce, that you are now able to filter by cancellation reason in your reservation report!

    How does it work?

    Simply head over to your reservations report, select the filter “Canceled” > Under Status select “canceled” > Group by “Cancellation reason”.

    You will now be able to see the reason reservations have been cancelled!

    Need a hand?

    Contact our support team at support@mewssytems.com, they will be able to walk you through each step and answer any questions that you may have.

  12. 7 votes

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    released  ·  2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 7 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Split in-house reservations to move guests to a different room mid-stay

    8 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 6 votes

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  16. 7 votes

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  17. 5 votes

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    released  ·  Mews Product Team responded

    Hello,
    Have had this filter on the reservation report for a few months now. Sorry for not updating you earlier – there was another item that requested the same and we did not realize there was a duplicate.
    Regards,
    Ilia
    Product Manager – Commander

  18. 6 votes

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  19. 6 votes

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  20. 6 votes

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