Mews Operations (PMS)

Mews Operations (PMS)

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  1. Have a drop down that allows your to sort the timeline in different ways.
    eg.
    - by room category/room type (current)
    * by room number (MOST IDEAL UPDATE)
    - by room location
    - top floor/bottom floor
    - interconnecting
    etc.

    32 votes
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    2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    If you are interested in filters on the timeline you can also upvote:

    - Filter the Timeline by Space number
    - Filter the timeline by space category

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. we should have an option to click on the red line and see straight away where you have the overbooking. Sometimes the overbooking is two years later and you waste your time following the red line

    315 votes
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    6 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  3. When adding house use in the timeline the assigned (short) names are not visible but only room numbers. It is impossible to differentiatie between the space categories when the room numbers are identical.

    5 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  4. like when you are scrolling up / down you condense the number of spaces displayed on the timeline, you should also be able to do that with the number of days displayed. It would be great if you would be able to see at least one full month on the timeline (ideally would be at least two months!)

    16 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Aldair

  5. Automated decrease of implemented overbooking levels,
    when resolving red lines in timeline.

    We overbook a lot, however when doing our room planning via the timeline, resolving the over bookings, the rooms as back for sales, so we would need to go into the availability screen and lower it manually. Would be great if this process can be automated, reducing the risk of to many overbookings.

    8 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  6. Would be very helpful to see from the timeline bookings that are paid (when balance is 0) by different color from bookings that still has to pay

    38 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  7. It would be good to get the option to change the timeline view and display the company name instead of guest name / sometimes we need to be able to see which companies have guests staying, now you would have to click into each booking to find this out

    13 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. For small luxurious properties, it is very important to manage the Timeline based on the space number

    18 votes
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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers!

    Thank you for the feedback, we have updated your request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request with your colleagues so that they too can upvote this feature request.

  9. The timeline should be ordered by number and not only by categories, as every PMS does, instead of showing only by categories. By categories, the timeline is a real mess, since you have room numbers totally mixed.

    9 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your feedback, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. It would be great if there would be the option to add 'House use' on a recurring basis. (For example to block one room for a weekend each month, to make sure to have availability for VIP guests etc).

    3 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  11. Display the number of customers in the room directly in the timeline.

    51 votes
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    new idea  ·  0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  12. If there's a chance we could add the number of nights count to the popup when we hover over a reservation in the timeline view.

    12 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  13. A guest stays in the hotel for a longer period of time. Now he has to move to another room. It would be nice if there is a possibility to move this room. For example with drag and drop. As an alternative, the booking should be marked with a symbol so that you can recognize the guest is staying longer in the house!

    4 votes
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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Emmeran,

    It is currently possible to split a reservation during a guests stay.

    You can perform this action by opening a reservation → selecting the “properties” tab. In the section “Split reservation”, select the date and time that the guest will begin their stay in the new room.

    Once you’ve select “Ok”, you will be able to view two reservations for the guest. The current reservation will be labelled “Checked in”, and the reservation for a future date will be labelled “Future”.

    From here you can move the either reservation to a desired space.

    You can find more information on the steps mentioned above in the Mews guide:

    https://intercom.help/mews-systems/en/articles/4245552-split-a-reservation

    Should you have any questions related to splitting reservations, our customer care team will be happy to assist you.

  14. If the channel manager has made reservations (and therefore it's not possible for the rest of us to merge groups), or if we have several bookings from different backgrounds and do not wish to mix their billings, it would be great to connect the reservations somehow. In stead of group, call it "related" or similar.

    32 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you for your suggestion, we have set the status of your request as one to be upvoted by the Mews Community.

    May I ask, how often do you find that a group is booked separately and would need to be merged when the reservation is coming from a channel?

  15. Due to the Corona virus we offer all our guests a new arrival date in the future . We want to add a color to these reservations to make it more visible for us . What do u think ?

    Stay healthy and safe ! - JorCrew-

    14 votes
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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  16. for hostels would be a better overview to see which beds belong to the same room

    28 votes
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    1 comment  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for your feedback, It is unlikely that we will be altering the thickness of the lines between dorms.

    We are currently updating the contrast of colours within the system which will assist in making the lines more visible and stand out from the background colour.

    Kind regards,

    Aldair
    Mews Product Team

  17. Order spaces within the Space category in the timeline.
    At the moment, we can't order bedrooms as we wish in the timeline.
    Depending on the location of the bedroom in the building, it makes more sense to have it in a certain order.
    The default order does not facilitate operations.

    71 votes
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    new idea  ·  4 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  18. On the timeline sometimes when we have over bookings we need to play the old tetris move some people and re-arrange their stay in order to fit everybody in, however when there is hardly any room you cant simply move the bookings easily. what would be very very VERY useful will be to have a section where you could dump up to 3 bookings in order to make some room while you try to fit everyone in. kinda like a blank space at the top of the timeline or a little pool for tetris you know you can even call…

    73 votes
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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the suggestions and upvotes.

    With the addition of the Optimise Space allocation on the timeline, the old tetris game just got easier!

    Not only do you have to worry less about playing tetris on the timeline, you can also choose to move reservations to an extra slot from the reservations module by selecting “none” instead of selecting a room number; this action can be performed for several reservations.

    You’ll now be able to view the reservation(s) that you have moved in the overbooking slot from the timeline, from here you can easily arrange and rearrange reservations as per your preference, or select the optimise timeline button to automatically move the reservations to an optimal location.

    Kind regards,
    Aldair

  19. For larger properties is would be handy to filter the timeline by space category. E.g. if you have multiple categories the property can select only standard room in the filter to see only the spaces/reservations for the standard space category to change allocations.

    37 votes
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    new idea  ·  2 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
  20. We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    148 votes
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    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →
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