Mews Operations (PMS)

Mews Operations (PMS)

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  1. If a guest arrives but their room is not ready, could we possibly have a flag or change of colour to show that they're waiting for their room. This way when the room is ready we can let the guest know asap.

    29 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Possibility to add notes without changing the room status is missing and necessary.

    P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".

    At the moment you can only add notes when the status is changed.

    110 votes

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    2 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Nous avons inclus nos lits supplémentaires dans le système mais pourquoi n'est il pas possible de voir leur disponibilité jour par jour? Nous avons dû créer un Excel pour faire cela et être sûr de ne pas être en surbooking de lit sup. Merci


    We have included our extra beds in the system but why is it not possible to see their availability day by day? We had to create an Excel to do this and be sure not to be overbooked. Thanks

    2 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion. It is currently only possible to view extra beds by selecting individual  rooms each day in the Availability and Occupancy report.


    We have updated your request and set it as one to be upvoted by the Mews Community, for consideration to show extra beds per day in the Availability and Occupancy report.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. housekeeping staff's ability to set rooms in inspected.
    to be able to block Housekeeping staff to put room in inspected.
    HSK cleaners should only be able to put in dirty and Clean.

    2 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. For me Mews is all about cutting the extra manual work and automatize as much as possible. Having this in mind and that on a daily basis we use Mews Commander religiously so the FO and the HSK team know which rooms are cleaned it would be amazing to understand without having to manually insert the staff names on the status report who is cleaning which rooms and how long they take.

    Mews already stores all the information we need just does not have a way to push the data for analises.

    This could cut the time we have to…

    3 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Housekeepers change dirty stayover rooms to clean after a stayovercleaning. The room status does not change automatically overnight. As the guest is the day after also a stay over and needs cleaning aswell.

    9 votes

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    4 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,


    Thank you for your feedback.


    The housekeeping system in Mews is currently based off cleaned rooms being inspected by a supervisor including for overnight stays. When rooms are inspected, they are then turned dirty overnight.


    Would you be able to share some examples of why rooms would not be inspected by a supervisor or manager for overnight stays?

  7. We have about 9 hotels and I have to install A LOT of tablets for housekeeping. It takes ages to install and configure this. Since you have to configure the Android tablet from start, with Google accounts etc.
    While the only thing they need is the Housekeeping app.
    It would be time saving if you could install the housekeeping app on a new tablet just like you install the Kiosk. (boot the new tablet, scan a qr code and it's installed. Easy as one, two, three)
    This way the tablet is locked and you can only use the housekeeping app.…

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Tomas,


    Thank you for sharing your feedback with us. 


    We allow for a little more flexibility so that the housekeeping app can be used on devices that are dedicated to housekeeping teams as well as devices that are not dedicated to teams.


    For cases where you have a single device dedicated to housekeeping we suggest making use of the native functionality on the device called "Guided access". Activating guided access will lock the device in a single application.


    It is unlikely that we will mandate this for the housekeeping application, hence we recommend making use of the native settings.

  8. Housekeeping needs the information whether a child belongs to one or the other child category - in our hotel baby, kid or teen - housekeeping prepares a crib for a baby, a small bed for a child and a special place for teens - so they cannot work with the actual submitted informations.
    Please submit the child categories to the housekeeping reports.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Currently we have several rooms with King beds that can be split into a Twin configuration. When the Housekeeping team "Clean" the room , it would be great to have an additional status option which they can choose to identify the current bed configuration - i.e. has the room been cleaned and reset to a "King" configuration or a "Twin" configuration. This would help greatly for Reservations staff when allocating rooms, as well as give clear guidance to Front Desk staff for walk-ins.

    34 votes

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    3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Based on this request, we would like up-voters to consider the option to view space features in both the housekeeping app and the Mews mobile app in order to solve for the request.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Dear colleagues,

    At this moment we can assign employees to the room but we can not cancel, it is only possible to override.

    It generous few problems:
    - in the next day room is still assigned to the same employee, a filter of the unassigned room is useless
    - everyday assignments must be made very carefully, checking when the room has been assigned, yesterday or today
    - it is not possible to make a report of an assigned room from the past, the system shows the only current assigned

    Please take into consideration the following changes:
    - cancel assignment -…

    49 votes

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    3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated the title to reflect your request. This request has been updated and set as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. In the "Assign spaces to employees" window it is possible to set filters for space status like dirty, clean etc. It would be great if we can also filter arrivals, stay over and departures rooms on a specific day!

    4 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. I would be helpful, if the housekeeping could see stay products which could for example be a fruit basket or pralines in the room.
    We have some rates for Specials that require a certain preparation from the housekeeping. Therefore it would be helpful, if the houseekeeping team could see the products and rates in their app.

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. In the Housekeeping App when a reservation has Arrived, the space turns to Dirty / Arrived and the time of arrival. We currently have reservations "Arrived" or "Arriving", but not an "Occupied" state for Housekeeping. This can be confusing for some housekeepers using the housekeeping app as the Arrived and Arriving look very similar. For most properties, if you have arrived, you are now "occupying" the space and therefore the space is now Dirty / Occupied. Possibly the tag for Arrived could be expanded to say Arrived / Occupied in a different color. The following day if the guest is…

    7 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. We have rooms that need more time to be cleaned, which is why we have to block them for the night after the guests check out. It would be great if the system could do that automatically as soon as those rooms have been booked. As for now, we need to block the rooms manually everytime it is booked...

    1 vote

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. It would be good if we could assign room credits for rooms to help the assignment process. Example, smaller rooms would get .75, standard rooms 1.0 and suites 1.5. Thereby, if each housekeeper could clean 12 credits daily, the system could calculate each room by value and assign accordingly. Additionally, stayovers would receive .25 credit against assignment as they take only 20 minutes to touchup versus a full clean would receive +.25 as they take longer to clean as determined by the property. Using this method would improve productivity and room assignment.

    5 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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  16. At this moment we can not check how many baby beds + extra single beds are already booked and we would love to see this in the time line view so we can see this quickly.

    22 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion

  17. To improve the speed of room assignment by housekeeper, it would be good to have the ability to drag and drop specific rooms under each housekeeper on a daily basis similar to what we do with Timeline. You could quickly see which rooms are unassigned and drag the room under each housekeeper to complete their board for the day. If room credits are used, each room that is dragged under a housekeeper deducts from the total credits assigned for the day.

    3 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

    15 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  19. It would be great to have a "Guest Outside" status for rooms of stay over guests, so Housekeeping knows the room is ready for cleaning.

    2 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Add an automatic linnen change in the HK reports

    29 votes

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    3 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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