Add ID card number on police card
So we won't have to ask them again to enter this information

If the property wants to assign different rooms to different people name that is separate but it should be by default while creating a reservation it should be under one name for all the group or multiple room unless needed by the guest.

but mostly no one cares for that as from the guest side but from property we need to keep on merging them especially when we are running busy

It would be nice if you could set the option period individually and preset it somewhere. Because 1 week is way to long. we would prefer 2 d

Optional alert setting that sends an email or dashboard alert when a guest completes Online check-in or updates information in their profile. Most specifically to my desires would be to get alerted when a Creditcard has been added as we use this to indicate a guest would like to move forward with a held reservation & trigger when a guest is going to be allowed to enter their room.

just a folder where we can put things like emails and other documents for our clients. this could us local space and encrypted by mews as to not overload your servers

we had a comment from a guest who took objection over the fact he couldn't put in "british" as nationality. it comes up as "UK of GB...."
could we get this changed please?

At the moment, in the front end, it is possible to use titles Mr, Mrs and Ms. In the API, this then becomes Mister, Misses, Miss.
There is a difference between Ms and Miss and someone who is a Ms is not necessarily a Miss. There should be a way to indicate that a female guest does not want to share their marital status - by at least introducing two different titles for Miss and Ms in both Front End and API, but better still by updating the titels altogether to reflect modern age.

It would be much quicker if a new customer can be added with an ID card when the guest is at the reception to check in. In that case the details wouldn't have to be filled in manually.
Besides that, I don't know if it's our scanner or the Mews software, but it does some strange things with the cards sometimes. Making men women, reading expiration dates as a date in the past (1930-2030), not reading numbers, changing nationality, sticking first names together... Quite annoying and confusing for our accountant.

It would help a lot if we would have a tick box next to guest's e-mail address in Guest Profile where guests can give their consent or not in receiving Marketing e-mails. We need this feature for GDPR reasons.
The consent should be visible when exporting Customer Profiles and Guest in house reports.

It will be very helpful if there is an additional function in MEWS that allows us to tag guest profile according to its status such as VIP Status. Flexible status will be good rather than a fixed status like the ones under Clasification. We have many different types of VIP Status so this function will be helpful.

Graag hoor ik hoe we ervoor kunnen zorgen dat de foto's ook in de commander in zijn geheel zichtbaar zijn.

It would be great if you could add custom fields to a customer profile to save specific information.

We would need that for example to save information regarding our data privacy policy.

Please use ISO country codes. There are countries with code GB, and reports, bills, customer profile following comes out: United Kingdom of Great Britain and Northern Ireland
It occupies 3 lines on an invoice; each report pulled in excel has a wide gap to type the whole country name.
Please change system as I think most people working in hotels, hostels, campings, and so on, are very well aware of country codes such as: CH, IT, DE, GB, US, CI, ....

With Covid restrictions we know all our arriving guests are New Zealand nationals, we would like an option to add a region so we can see better where our guests are travelling from, this would help us to run targeted ad campaigns and up our guest numbers

in the reservationo verzicht you see, after the adjustment of the way of showing the tourist tax, now every day a new post of the tourist tax. This is not a problem with a short stay. but if a guest stays for 3 months it becomes a very long list and not really clear anymore.

Pour enregistrer une réservation depuis le back office, obliger un utilisateur à saisir la cb du client sinon la réservation ne peut pas être confirmée

This is to have the team adjust the Mews scanner to default to Ms instead of Mrs when scanning passports of female guests (as most guests are Ms, to save time doing data entry)

In order to have an immediate comparison on both of the names (reservation and CC cardholder) that would allow the perception of eventual discrepancies and/or fraud tentative that could cause Charge-backs.

WHY TO WE NEED TO MANUALLY ADD THE GUEST IN THEIR RESERVATION?

IF THE GUEST MAKES AN ONLINE OR AN WALK IN RESERVATION FOR MORE THAN 1 ROOM WE NEED TO GROUP IT MANUALLY INTO EXISTING CUSTOMER??

IF THE GUEST HAS MADE TWO RESERVATION FOR THE SAME DAY THE SYSTEM SHOULD ADD THE GUEST BY IT SELF.

Hello,

For Guest in House list columns.
Could we add customized such as: nationality, source of booking, rate, etc

Thank you.