Mews Operations (PMS)

Mews Operations (PMS)

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  1. When you unassign an employee from a space assigning a new one overrides the previous employee. Please add signal before you assign an employee to a room/floor which is already assigned to someone else.

    3 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    As Eric has mentioned, in the thread below it is currently possible to override an assigned space by assigning another employee to it.

    The title and body of this request has been updated to reflect that. We have included the request to signal users when overriding a housekeeper.

  2. As a housekeeper, I would like to be able to adjust my profile language from the housekeeping application.

    13 votes

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    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  3. Until now we can lock the room one by one... It would be great if we can lock rooms by block and switch the room status easily. Now we must create, and delete to change the room status.

    4 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  4. Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.

    Instead, putting 4 buttons with colour and icons will help housekeepers use this app.

    We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.

    24 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.

    Swiping left will also revel each state that can be identified by different coloured buttons.

    Kind regards,
    Mews Product Team

  5. A push alert is provided on any room that are due, ‘To be Cleaned’ when the guest has checked out of that room so that housekeeping can take action right away.

    51 votes

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    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  6. make it easy for house keeper by just giving data the check out or the stay which makes them feel more comfortable and the paper looks nice and clean as housekeepers do not need the name of the guest.
    with just room number stayover or checck out details and thats it

    11 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,


    It is currently possible to to export the Space status report filtererd by the states of a reservation for example "departed" which will show checked out reservations.


    We are currently working on a new privilage that would enable the removal of guest details and Mews housekeeping app.


    Keep an eye on our release notes page for the latest updates.

    https://releases.mews.com/en

  7. When receiving a message in commander app option should be available to display message as a translation ... eg message sent in english might display an option to show as a translation to a preselected language in the settings. Click on a "translate from english to X language" button and that will display as X language using google translate.

    18 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the link.

  8. As for hostel, it would be great to have each bed counted as 1 space, so that total space amount reflects the exact amount of beds.
    We have an option to book the whole room, but also single beds in dormitory.
    Currently, every room and every bed counts as 1 space.
    It is confusing as for now 8-beds dormitory is counted as 9 spaces (8 beds as 8 spaces + the whole room as a separate space)!

    Furthermore, changing the dorm status (dirty->clean->inspected) does not affect the status of beds, we have change the status of every single bed one…

    5 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Can we have a column on the space status report displaying how long a room has been vacant for? This is especially useful for Legionella purposes for example. Thanks

    12 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.

    Remember, you can share a link to this request so that your colleagues can also upvote the feature request.

  10. In case the cleaning service is outsourced, the current configuration of MEWS gives certain problems, even configuring the users with only housekeeping permissions:

    In App Commander:
    - It does not allow the external cleaning manager to assign spaces to his employees
    - You can access all kinds of information about the tasks, not just those of the cleaning department

    On Web Commander:
    - It allows you to see information about guest reservations (name, price, commissions...)

    It would be very useful to solve these issues so that it is really a useful application that can be used in case the service…

    4 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. When a guest check-in the status of the room pass from inspected to dirty.
    I think it will be better to put the room inspected to occupied or occupied dirty.

    29 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Customers can choose to join the save the planet program, and therefor have no housekeeping services during their stay. We made this a product so customers can book the Save The planet program online. or front office can add it to a reservation. This product needs to be visible in the commander app. And if possible Housekeeping should be able to add the product during customers stay.

    4 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  13. Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room

    14 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team!

    We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.

    You will be able to view this, in both the space status report as well as the housekeeping application.

    Should you have any questions, please do not hesitate to contact our customer care team.

  14. it would be easy to see the room number for a task on the app of a mobile phone.

    12 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.

    You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.

    It is also possible to select the room number to be directed to the linked room in the Mews mobile app.

  15. Hello, I'd like to share an idea regarding the Housekeeping.The hotel bought mobile phones for every chambermaid and the manager in order to work with the Mews app and the features it offers. However, we have noticed, that if our chambermaids do the cleaning (they change the status from DIR-->CLN) and the manager inspects it and is satisfied ( change from CLN -->INS ) marks it as inspected and it stays like that until further change.

    The issue emerges when we're talking about a room, where does the guests stay, 'cause the app says "inspected" even the other day, when…

    11 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  16. Create a report per month of house use

    10 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  17. This possibility could help assigning buildings for housekeepers. very needed in resorts.

    13 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Mewsers,

    Thank you for the feedback, we have set your request as one to be upvoted by the Mews community.

    Remember you can share a link to this request with your colleagues so that they too can upvote the request.

  18. Status screen, an besides of just having the time/hour the check-out was made, couldn’t there also be some other kind of indication (like C/O) that the room/bed was already checked-out too?

    11 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to choose automatic housekeeping services to be applied on all bookings that has a stay for more than x days, such as towel change every x days and bedlinen every x days during a stay. Also the option to manipulate, add or move these services to other days. A report on all these services should be possible to access so that the housekeeping team can organize and plan the work volume for the upcoming xx days.

    56 votes

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    0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
  20. It would be great if tasks and rooms could be assigned to housekeepers with one action. Instead of switching between "Space Status" page and "Tasks" page.

    2 votes

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    idea to upvote  ·  0 comments  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →
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