115 results found
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Assigning one room/space to a housekeeper needs to be taken out of inventory to not assing it again
Currently as it stands, Mews allows you to assign one room to multiple housekeepers without taking the room/space out of inventory. Mews unacceptable answer is that this is done for large rooms. Industry standard is one room/space to one housekeeper. This alleviates mistakes of potentially assigning the same room to multiple housekeepers again and again.
1 vote -
Notification of check out in the Mews app
Dear Mews Development Team,
Our Housekeeping team had a request/idea for the mobile application.
At the moment they have to refresh the application and look frequently whether a room has left.
Would it be possible to integrate a notification or pop up in the application that notifies them when the reception does a check out?
Thank you for your help.
Kind regards,
M. Bence NAGY
Rooms Division Manager
Hotel Restaurant Rivage Lutry41 votes -
Be able to lock the view for employees when assigning rooms in the morning
I wish to be able to have a locked view setting / ghost view when assigning in the morning. This to to let employees see too soon what floors/section they are on.
Reasons: It could cause unneccisarry stress, we might need to change and they like to plan before work. As employees can use the app in their private phones, they are able to start processing when they shouldn't. And its a help for them to not work, before work. Even thouh we start assigning 1-2h before actual start for all employees.
So if we, who open and assign, could…
1 vote -
Improve housekeeping allocation functionality
We currently find the process in Mews Operations of assigning cleaners to rooms very clunky... and possibly the worst feature of Mews. Here are some suggestions for improving this process:
Show employee name or incorporate a drop down menu for assignee selection. Currently you have to type in a few letters of the employee's name and then it shows only an email address, so you can't be sure it's the right employee unless you are a genius and know everyone's email address. Surely this is a simple one to solve?
Show what type of clean each room requires in the…
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Improve housekeeping App data
Why do you have a housekeeping app where you still need to pull a manual report for all the details? Can we have the fields in the housekeeping report added to the app so you can see how the rooms need to be set up for the next guest in terms of guest notes and the number of occupancies from a family of 4 to 2 people in the room, then help assist if the sofa bed would need to be put away.
24 votes -
Status change to clean at checkin
Operations are complaining about the lack of housekeeping statuses, especially check in status. Optimal functionality would be "occupied" but maybe it could be solved by using clean status at check in?
The reason for this is that by keeping the space inspected, front office forget to check in reservations (ghost rooms) and they lose control over how many inspected spaces are available to sell to walk ins. For housekeeping it is the other way around - when check in makes room dirty they re-visit already cleaned rooms, disturbs guest etc.
6 votes -
Housekeeping room status - possibility to fil in the room status the day before
We would like to be able to fill in the housekeeping room status the day before. In case a housekeeping manager has a day off or starts later.
At the moment it is not possible, because if you click the date to day after they rooms will not been shown for this date as well, but still shows departures and stay overs from the day of today.2 votes -
3 phase check on clean room
We would love to have 3 pahce check for housekeeping.
One when room is cleaned, one for inspected and one for maintenance to finish as we have a lot of things to take to consideration before the room is ready for guests.1 vote -
Housekeeping - Minutes per room
Allow a manager to set the minutes per room as a goal time for due outs and stay overs. Have this option to print on the housekeeping assignee report to be able to set a goal time and accountability for the staff.
3 votes -
Daily housekeeping report
Dear Madam, dear Sir,
We are currentely unable to have a clear daily housekeeping report.
We need the following informations to be displayed in addition to the current informations.
State of the rooms : Free and clean / Departure / Stayover.
Today, we are unable to have these informations in our report, we have to check everyy room one by one to define the correct state, which can take us lot of time and effort.
Looking forward for your answer.
Regards
Anis AISSAOUI
Front desk manager40 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Adjust legionella status with occupancy
The current functionality of the dirty (legionella) status is linked to the status of a room: if it's in clean or inspected for 7 days it switches to status dirty ( legionella). If the setting of rooms is: change status to dirty on check-out, then it is possible that if a check-in ( but not check-out) occurs somewhere within the 7 day window, the status of the room during the occupancy changes to dirty( legionella). This is incorrect. As the room is occupied the room should not go to legionella status, as it is used.
4 votes -
Ajout des standards (texte et photos) pour entretien ménager
Nous utilisons actuellement room check in (HOPR) et nous avons des textes et photos afin que nos employés d'entretien ménager puissent voir les standards des unités avant de faire les ménages. nous aimerions faire la même chose dans Mews.
We currently use room check in (HOPR) and we have texts and photos so that our housekeeping employees can see the standards of the units before cleaning. we would like to do the same in Mews.1 vote -
Stayovers
Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.
Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.
They view three reports:
Departed or departing
Stayovers
Arrived or arrivingReservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.
Thank you
4 votes -
Task against employee (Mobile App)
Being able to create a task against an employee in the mobile app.
Now you have to edit the task in the webinterface after you created it in the app.4 votes -
Remove/mark space on the allocation list when room is allocated to an employee
When allocating room numbers to employees it is not possible to see if a room is already allocated to another employee. Most days our houskeeping manager devides about 100 room, and its easy to miss that you have allready allcoted the room. It also dose that she acually prints out the list, marks the rooms on paper, and then allocate the rooms in MEWS operations.
Rooms should be marked/flaged when assigned to make it easier.
1 vote -
Add voice messages in the internal Chat
Option to add voice messages into the internal chat.
People who speak multiple languages cannot write all words. This way you can simply send a short message with less hassle
5 votes -
Show products
In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.
It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.
6 votes -
create task against room (from Mews App)
being able to create a task against a room/space for maintenance & reporting purposes
18 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Set Legionella offset change from 7 to 5 days
Would it be possible to change the offset for the Legionella status from 7 to 5 days?
Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.
This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.
9 votes -
Houskeeping can use the app to flag the room not to be cleaned
The functionality is already in Mews: it is used by the Hotels for Trees integration. In the Mews app housekeeping can click a button to tell the reception that the room has not been cleaned because the customer asked not to clean the room. The button is an icon of a doorhanger on it. When they click it the room status of this room has the same doorhanger icon next to it. We are using this integration in one of our hotels. The operational benefits of having this button for all our hotels would be immense. This way we know…
8 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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