It would be helpful to assign Housekeeping from a single space status screen versus room assignment screen. The drop down could show all available housekeeping and you could assign one or two directly onto this screen. Today, you have to use the assignment tool with has filters and is a bit awkward as you need to filter than assign a housekeeper then rooms. When you select and second housekeeper the same rooms show up as the first and you have to remember you have assigned them. Also, for some hotels, stayovers are assigned 20 minutes and full cleans are assigned 40 minutes. Therefore, you need to know how many rooms are stayovers and departure cleans. The first space status displays has this information and you can easily assign from this screen. We have to look a Departing and Departed filter to see which rooms need to be full clean and then change the filter to Stayover to see who are stayovers. Then remember all this to Assign Housekeeping to these rooms. Very complicated. It would be great to simplify the process.

Hi I believe a report that shows all traces by room number would be very helpful for our daily operations. We have plenty of HSKneeds for individual rooms and we need a report that has all the information by room number. E.g. room 205 is allergic to feather, room 206 wants romantic turndown service and room 320 wants service everyday at noon.

A report that contains guests name, arrival/departure dates and all necessary information described above would help a lot. It would nice to be able to print it for a range of rooms too so that you can give it to each housekeeper.

Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no automatic notifications or reports possible. Neither can I change the amount of vacant days or even switch off the function. And because my Housekeeping system prefers not to work with a two-faced-integration, I have discrepancies... So, very much not workable. Like Mews normally does, let the cobbler stick to his last.

I am not sure whether to put it here or under Commander (sorry).
But I have an idea to automate a lot of the Lost & Found processing.

In the Commander where housekeeping can change the room status, there should also be a section "Lost & Found" added. A housekeeper or the Housekeeping Manager can create a lost & found ticket so the item can be labeled with the number given by the system. This will make it easy to track.

While entering the data you will get a dropdown to select several frequently found items (this will make sure translation is correct for all offered languages) and a choice "other" that will enable a free text field.

When selecting something from the dropdown and saving, an automatic Navigator message (or otherwise e-mail) will be sent to the last guest sleeping in that specific room. "We will keep your items for 3 months, or we can calculate the shipping costs for you" with a call to action button.

=> CTA button gets clicked => Guest can double check if the address data is still correct (for the shipping), modify it or add a shipping address. And then clicks "Confirm".

=> A task gets created in the Commander, leading to a page where you can enter the cost of the shipping + handling fee (if hotel charges this).

=> Mail with payment link will be sent and payment will be processed through the Merchant

=> Payment is confirmed, a new task to ship the lost & found item will be created.

When the free text field was used, first a task will be created to insert a translation of the item to be entered in the automatic e-mail template. After this, the flow from above will be followed.

Also, this will enable hotels to look up the lost & found items in Mews when they get a call from the guest. Search possible on guest name or on room number,...
If you didn't have any valid contact information, the hotel staff can add it there during the phone call and trigger the above flow from there.

When you move a reserveration from one room to another, both rooms become dirty. Is it possible to add an option in stay for the new room (which is inspected)
to stay inspected.

That the room that the guest has moved to stays inspected. The prior rooms can stay dirty just the new room keeps it status. As after midnight inspected rooms become clean then dirty after housekeeping intervall. This way we can keep track of linen change and don't have to manually change it after every move.

Just have as an option if other hotels don't use the system in that way.

If you go in to the space status report and view different dates the responsible person is based on the current day responsible person (i.e. Housekeeping lady 1 is responsible for room 101 on 27/10//20, according to the report the same persons was responsible for room 101 on 25/10/20 even though housekeeping lady 1 was not working that day or had repsonsibility for a different room)

Would be great if Mews could store data for the responisble person each day, so you can easily track who was responsible for which room on which date and maybe let housekeeping manager assign rooms ahead.