Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be great if you could add custom fields to a customer profile to save specific information.

    We would need that for example to save information regarding our data privacy policy.

    6 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    We are very interested in hearing which fields you would like to see added to the profiles. But we are keen on keeping a consistency between our customers. 

  2. in the reservationo verzicht you see, after the adjustment of the way of showing the tourist tax, now every day a new post of the tourist tax. This is not a problem with a short stay. but if a guest stays for 3 months it becomes a very long list and not really clear anymore.

    6 votes

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    unlikely  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Please use ISO country codes. There are countries with code GB, and reports, bills, customer profile following comes out: United Kingdom of Great Britain and Northern Ireland
    It occupies 3 lines on an invoice; each report pulled in excel has a wide gap to type the whole country name.
    Please change system as I think most people working in hotels, hostels, campings, and so on, are very well aware of country codes such as: CH, IT, DE, GB, US, CI, ....

    8 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  4. In order to have an immediate comparison on both of the names (reservation and CC cardholder) that would allow the perception of eventual discrepancies and/or fraud tentative that could cause Charge-backs.

    6 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  5. When there are several contacts in a company that use the same e-mail address, this should be possible. Now you can only use contact per e-mail.

    16 votes

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  6. This is to have the team adjust the Mews scanner to default to Ms instead of Mrs when scanning passports of female guests (as most guests are Ms, to save time doing data entry)

    10 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  7. Hello,

    For Guest in House list columns.
    Could we add customized such as: nationality, source of booking, rate, etc

    Thank you.

    12 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  8. Would it be possible to add more guests to each register form so we don't waste so much paper and as well don't have to keep soooo many folders ;)

    24 votes

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  9. When we look in a guest profile we have the option to put a internal classification. I would like the possibility to order these on most used classifications instead of alphabetical order. This to prevent putting guest by accident on the 'blacklist'.

    9 votes

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  10. 9 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  11. It should be possible to register the same email address for several customer profiles.

    28 votes

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  12. Since we are responsible of a lot of people somehow, would be nice to have the option to add an Emergency Contact in the registration card that they have to sign when they check in house. In case of incident, we can contact a family member.

    9 votes

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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  13. To have the option to export dashboard data from a guest profile or search from reservation report how many bookings/nights a guest has stayed in the property with a specified timeline.

    11 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  14. report with statistics per month/period, with per nationality stayed in the hotel: 1. the amount of guests checked out, 2. The number of room/nights stayed (at the bottom the totals per month/period, for each)

    10 votes

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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  15. TASK Description field, Guest profile notes and Properties notes
    Since the new update you have to scroll down to see the whole information and this is not helpful is it possible to request to change it back that when a Task is created and also Note we can see the whole information as previously

    51 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  16. It would be great to have the possibility to add a document to reservation ( like attach a namelist ect for reception to write down names later on).

    42 votes

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  17. When entering companions, new and existing customers should be able to be entered in the same field. The first field should search for existing profile and offer the option "News costumer" (as it works well in the main search field).

    106 votes

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  18. Merging profile with email is fine.
    But we could improve it by merging it on basis of the passport/ID number. This way, a booking.com guest would be merged and seen as a returning guest.

    127 votes

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    4 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  19. In case of Spain, we must introduce the data of the customer to send it every day to the police. We have an issue, the check in process is too long and many times hapend that not all customer's data is correctly introduced to the profile... Then the police report is not complete and the report can not be sent.
    Would be nice to can not save the data or finish the check in if the data is not completed.
    A good option would be to mark in red or with a * the necessary data this way when you…

    7 votes

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    unlikely  ·  Mews Product Team responded

    Due to the lack of information about the idea, moving it as unlikely, if we get more details, the pablic status of the idea might change, thanks!

  20. When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.

    247 votes

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