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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. Currently, MEWS allows only one due date per invoice, which creates challenges for businesses that require staged payments. Many hotels and event venues operate with structured payment terms where deposits and balances are due at different times.

    For example, a typical payment schedule might look like this:

    Upon Booking: A percentage due within a set number of days
    Months Before Check-in: Another percentage due
    Final Payment: Full balance due before arrival
    At the moment, tracking these due dates manually or through workarounds is inefficient. The AR account tracking feature does not fully solve the issue, as it does not allow…

    1 vote

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  2. Could you please separate by columns in the BILL AND INVOICES REPORT. For each line, tax base, % tax aplied, tax aplied.
    Por example per invoice:

    • INVOICE NUMBER: 2356547
    • INVOICE DATE : NOVEMBER 2024
    • NAME OF CLIENT: PHIL SMITH
    • TAX CODE: A4356859
    • ADDRESS: Madison Avenue 343 CU 54459 New York USA / /10% TAX BASE: 2000€
    • % TAX 1: 10%
    • TAX 1: 100
    • % TAX 2: 21%
    • TAX 2: 210€
    • TOTAL INVOICE: 2310€

    At the moment with the provided report we cannot separate it, we do not have this breakdown…

    1 vote

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  3. Besteht die Möglichkeit die gutschriebenen Debitoren, die durch eine neue Rechnungsnummer ersetzt wurde, aus der Liste der City Ledgers zu entfernen oder anderes zu filtern?
    Zur Zeit laufen dort alle Debitoren ein, auch die, die eigentlich nicht aktiv sind.

    1 vote

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  4. Having a separate mail template for proformas would be useful as the information in the email with proforma attached differs from that of with a regular bill/invoice attached.

    1 vote

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  5. The problem is on the open bills after rebates. The night items do not show the dates of the nights. However, when you close or preview the bill, the dates are visible.

    This causes some problems in case the bills require splitting of different nights. As the way the night items are ordered on the preview is also not how it is ordered on the Mews open bill.

    Current fix is to move the items around and preview multiple times until the receptionists get it right. This is a time-consuming task. If the dates are already there, there is no…

    1 vote

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  6. Manually added items on the bill now show in the package. We always have to open the package in the billing to see, if the guest as any extras to the original booking. This is really confusing because we can't even see if the item was already booked with the original booking or added later.

    Before it was easier: we could show the guest the amount of the package booked and below all extra items were displayed.

    1 vote

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  7. Find an easier way to add notes to a bill. Such as billing info. To be able to add this information and save it before issuing the invoice. For example if the name of the bill can appear on the top of the invoice

    1 vote

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  8. It would be great if the final bill amount was shown in the "bill and invoices" report in order to improve and facilitate viewing.

    1 vote

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  9. When adding products from Billing - can you please make the top row static, so it doesn't disappear when you scroll down the list of products.
    Ideally you'd want to add all your products and then switch the Tab from the top to make any Additional changes, instead of scrolling back up.
    This will add some great ease of use quickly!

    1 vote

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  10. In the account ledger, Strawberry bonus withdrawals must be sorted with past due billings first. Now it is all mixed, making it time consuming to close the past bills.
    Also it would be helpful if you expand the bills, it did not collapse everytime you close one bill.
    Last, when closing a bill you automatically go back to the top, not staying wherever you were working in the account.

    1 vote

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  11. We see that items on bill 13947 are ordered in a way that we don’t understand. Can you provide some clarification on this? Property wants to order items by date. Since the date sorting in the billing screen is not in order, the bill cannot be printed in date order.

    The issue occurs when bills are imported from Lightspeed, I think? I am not entirely sure on this but it seems to be the case.

    AFAIK we don’t have any ordering on bill items level.
    Therefore this is a feature request

    1 vote

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  12. At the moment, the invoice disappears under the billing tab for the guest reservation when you transfer it to another customer card/group.
    This means that you need to go to the items-tab under the reservation and from there go to the bill that the cost is on.
    When there are larger invoices that need to be reviewed and moved around, you need to use CTRL+F, which doesn't really work the majority of the time.

    It would have been smoother if it was possible to see the cost on the guest's reservation even if it is not the bill associate.
    Also…

    1 vote

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  13. In het rebates- en opboekingen rapport zien we graag een optie om dit per afdeling die de (tegen)boeking heeft gedaan) te filteren.

    1 vote

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  14. In order to better manage / reconcile: External Payments (domestic payment cards/cc, e.g.) and Commissions Payable - flexibility to set 'Automatically Create an Accounts Receivable entry' would add value to Accounting teams worldwide.

    1 vote

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  15. When potential clients are choosing to confirm a reservation via Optional booking quote, they are not directed to input thier credit card. They have to search for this feature. The PMS does not require a credit card to confirm these reservations leaving more follow up work on operations and creates confusion for the guest. Autofill the guests credit card to confirm the reservation would alleaviate a lot of head aches.

    1 vote

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  16. Could there be an option to automatically send the invoices after issuing them? The same option exists with normal bills, and it would be great as sometimes people forget and then we are waiting for our money.

    1 vote

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  17. see the room rate for long term stays without creating any guest profile or reservation. The guest change his idea to make a reservation

    1 vote

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  18. A feature to post a fixed charge to roll on a specific date, so that you do not have to remember to post the revenue on the correct day - less chance of error this way

    1 vote

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  19. Total amount of pre-authorizations, currently there is only a list but not a total amount. We can see this amount in reports and from the client's profile for consumption control

    1 vote

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  20. Block desk agents from accessing the cashier report in order to allow for blind drops for cash handling. Have system close and reset cashiers when it switches over to the new day.

    1 vote

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