It is about merging guest profiles. As soon as we are merging guest profiles and you choose to keep one profile it takes both addresses. If someone makes a reservation for a year on for example HRS - it takes both. So we also need to delete for exmpl. 60 profiles from the same person which takes ages!44 votes
We would like to have a direct link from our cashier system to book invoices to a guest profile using an RFID field that would be available in the guest profile. We also have guest accounts that hold more than one RFID. This option will make the administration of invoices a lot easier. Additionally, it will increase guest satisfaction.11 votes
Hello from the Mews product team!
Thank you for the suggestion, are you able to share the name of your cashier system in the comments section below?
It would be very nice to retreive send emails to check the old price, products, date etc.10 votes
When we sent the online checkin email to our guests, a QR code get inserted automatically into it whereas we don't use any QR code system. It confuses a lot our client so if the email is not customizable, this QR code needs to be removed by default.23 votes
On the guest profile there should be a number which shows how often a guest has been in the hotel before16 votes
Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.94 votes
We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.
Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.
Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.
You can find more information about this feature by following the link below:
Thank you for your feedback and suggestions.
Your Mews Product Team
All properties in the Alto Adige region have to report to the Landesverband der Tourismusorganisationen Südtirols (LTS) extranet. The following information must be reported per reservation or even per guest and it takes a lot of time to manually enter. Clients in this region would prefer automatic reporting.
Information reported via LTS portal:
Brixen Card: Holiday card for guests plus all public transport of the South Tyrolean integrated transport network (this is offered in Bressanone province). Also requested from some Austrian clients.6 votes
Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.
You can share a link to this request with your colleagues and fellow hoteliers so that they too can upvote the request.
example: how did you travel to the Netherlands? Do you have any coronavirus symptoms? What if the motive of your visit (with options): 1. Business 2. Staycation 3. Leisure etc8 votes
Hello from the Mews product team!
Thank you for the suggestion, we have updated your feedback to a new idea.
- Remember, you can share link with this suggestion to your colleagues and fellow hoteliers so that they too can upvote it.
possibility to ad a pop up alert on reservation for very important notes or tasks
eg, conciergerie : envelop to give to the guest32 votes
It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!6 votes
We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.
You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.
Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.
My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation7 votes
We would like to be able to add own custom fields to the customer profile to save additional data in a structured way.9 votes
Thank you for your suggestion. Are you able to elaborate on the extra fields you would like to link to guest data?
When we receive a booking from our PMS, a new profile is automatically created. However if we had already blacklisted a profile with the same name, we must think about merging both profile. The idea would be if there is at least one common information (email adress, phone number, CC details), Mews should send us a notification to check if this is the same guest or not, and then we decide to blackist or not with a link available in the email notification.172 votes
We need a holding space at the bottom or top of the Reservation Calendar view that we can use when moving bookings around (tetris). EG people want to be in the same room and we have to move another booking for this to happen it is impossible to move them without going in and out of the booking profiles and then they end up in the wrong category . if we have the holding space you can move them around with out making any changes other than room/bed number.34 votes
Notes should be on the status tab. some where easily visisble so that agents dont miss important details. Notes should also pop up when you open the reservation and the agent can dismiss the note once its read.8 votes
we do not need the average rate just the rate accepted that makes the calculation easier8 votes
When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.16 votes
In our regular Guest's profil, we have sometimes 10 times the same credit card because our guests book online.
Mews should be able to merge credit card in guest's profils if the card is already register. Or at least, we should be able to remove the duplicates.14 votes
Wij hebben foto's van de kamers geupload voor de commander. De beelden zijn in Mews goed en compleet, in de commander niet.
Graag hoor ik hoe we ervoor kunnen zorgen dat de foto's ook in de commander in zijn geheel zichtbaar zijn.5 votes
Hello for internal data - classification. Can 2 things be added to that?
So we can see watch for guest we have5 votes
Thank you for your feedback, we have update the title of your request so that all users will be able to easily search and upvote it.
The status of request has been updated to an idea to be upvoted by the Mews community.
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