Extending an in house booking - Mews changes room allocation
When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.
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When guests are extending their stay with a new booking (made at the front desk or via any OTA or directly on our website), it should be automatically allocated in the same room or bed, rather than finding the booking in the last room/bed available in the timeline.
even worse. we noticed that if the hotel previously did give an upgrade to a better room, when extending the stay, mews reverts the old and the new reservation to the old category, thus chaning an in house guest to a completely new room the guest has never seen.
We are always very scared to extend a stay as we never know were mews will move the "new" stay to.
Please make our operational lives easier and fix this. It is way too convoluted as it stands. Too much room for error.
We have frequent complains from our US properties about that matter. This leads into guest complains if they not paying 100% attention when extending a room.
For me this is more bug fix then feature request!
Great point. This actually happened last week with a vip guest. Thankfully i noticed in time that the room was already occupied. It's very strange. The system should prioritize the extension and not the old allocated booking.