498 results found
-
Remove one (or more) booking(s) from group
Is there a way to move one or more bookings from one group to either a new one or another already excising group?
merge doesn't work as it somehow moves ALL the group bookings even if you only have ticked those that you need to move.
if not possible, could it be made possible please as sometimes you add a booking by mistake and now you need to cancel it and make again. if the guest is already in-house, that is of course not an option!5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Show support history in customer communications
It is a real shame, that in your support email replies you cannot include at the bottom the initial requests which shows a detailed explanation of the issue submitted.
So one has to always dig back to find out what one originally said in a previous email. With several tickets open this can get really confusing.
I would highly recommend you change your system, so the full history of conversations is always on ONE ticket, including the original request.5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
duplicated reservations
Duplicated reservations currently needs manual removal, to create automation to allow for bulk deletion of duplicated reservations.
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Proper ROB report
Currently there is no ROB (Rooms On the Books) report available in mews. According to the support, the reservations report could be used. However, this report can in no way be used to make forecasting or analyses due to the terrible lay-out.
So please provide a proper ROB-report as this is the standard in the hospitality.
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Showing dates on rooms overvooked
Often when guest book in advance we have to search all over the calendar which room are overbooked. When this happen, instead of spending time searching between 2 years, Mews could simply show which dates are overbooked so we could access it straight away
10 votesReview of Mews Search starting and in exploration phase
-
Show Products in Mails that are priced as a packaged
Show Products that are priced as a package in the confitmation mails or give the option to choose in the product setting wether a product should be displayed in the mails and shown to the customer or not.
3 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
allocate a reservation to a new or different group
To be able to allocate a reservation from an existing group to another, or place it in a new group.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Extension Report
Hello. We need a report that indicates when a guests added nights to their stay.
Currently under the updated reports section it includes any reservation that had even a minor change, like a note added or another person.Ex. lets say I have a guest that books for Oct 1-31 for $100 a night for a total of $3100. On Oct 15 they tell you they want to add the month of November so another 30 days an additional $3000. When I look at the booking it shows total revenue of $6,100. When I submit my weekly report of what…
4 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Date change - warning overbooking
When making a date change in a reservation give a warning that you are creating an overbooking.
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Be able to change the colours for the reservations
Changing the colour from light grey to dark grey when a guest checks in is ok. but being able to assign colours to reservations to be able to see clearly groups, certain OTA bookings etc
14 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Increase Product Rules
Mews only allows a max of 100 Product Rules and we are requesting to increase the limit.
10 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion .
-
Possibility to disable 'check-out with unbalanced bill'
I would like to disable the option to 'check-out with an unbalanced bill' for some users.
5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Product Report: Deleted Products / Filter Categories
When opening the new product report, and then selecting the service type, the report SHOULD automatically provide only the product categories attached to this service type.
Then, upon selecting or deselecting the category, the products listed should be ALL ACTIVE products, and not 'some' deleted products and some active products, and it definately should not an INCOMPLETE list of products.
Alternatively, in the product details, one should be able to designate the product to be 'listed' or 'unlisted' in the product reports default setting.
Speed in combination with paperless is of essence; and when "all products" is selected, it occurs…
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
add names to the group reservation for booker
Problem: booker doesn't receive confirmation/option with guest names
solution:
-add guest names to the reservation confirmation/option email.
-create more specific summary export including rooms, names, reservation ID, arrival, departure5 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
creation of a pack of reports to be sent in one single email
set up in the schedules a group of reports that needs to be sent to our Accounts in Head Office. He called Night Packs and has included 8 reports for each of our hotels (Ibis Budget and Ibis Red).
We have created a Night Pack set up schedule with 8 reports and it comes each report export directly and individually to our email included in the set up.My question is: Can Mews generate these reports, get them direct and sent them all into a single one email?
2 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Availability Notifications for Inquired Reservations
Instead of overbooking, we use Inquired Reservations as a waiting list to optimise occupancy. It'd be great to get notified when a reservation is cancelled that there are inquired reservations for that date which can potentially now be confirmed.
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Payment status color in arrival report
When we open our arrival donut report we would like to see really quickly who paid and who didn't pay.
For example: green dot-paid everyhing, yellow dot, an amount less than 50 euros to be paid and red dot more dan 50 euros to pay.
9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Availability block report to include blocks details
The Availability block report (i.e. once exported to Excel) only outlines the blocks that are in place however it would be great to include further details such as how many rooms are held in each block.
18 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
-
Stay restricition: change CTA to midnight instead of standard check-in time
At the moment CTA restrictions are applied as of check-in time (ie. 3pm 3 days prior to arrival) for channel bookings. However, mews applies this in the distributor as of midnight (ie. 3 days prior to arrival). We would need all channels and the distributor to have the setting applied at the same time (midnight), to avoid parity issues.
2 votesHello from the Mews product team.
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
-
Notifications of new reservations can be selected as read
It would be nice when notifications come in of new reservations, to be able to select them as read instead of clicking them one by one. It is important for our organization to check all reservations that are made online. Group reservations also come in regularly, now we have to click on all notifications one by one to mark it as read, then have to search again between the notifications where we left. If you could select the notifications and click as read, this would be easier.
1 voteReview of Mews Search starting and in exploration phase
- Don't see your idea?