Skip to content

Reservation management

Reservation management

Categories

JUMP TO ANOTHER FORUM

163 results found

  1. At the moment, online checked-in reservations are only visible on the day of arrival. In statistics you can find the amount of online check-ins in the past and future however, it is not possible to click through and see the specific guest/reservation the online check-in belongs to. Past of future reservations only show a grey 'manage' button.

    42 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Reservations basic report (guest name, notes, arrival date) is cut off when viewed and printed to PDF (for example to report daily to all departments avoiding every manager having to pull the same report in the morning). Long exported version is too detailed, so what is needed is the VIEWED version ensuring it fits on PDF to be able to share via email.

    39 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. If we already use the calendar events section in the property, it would really be most useful, to also show the number of an event in the calendar upon creating a new reservation. This would help to quickly explain our guests why there might be a higher rate or high demand for this period.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. We currently can only filter for used vouchers and are not able to filter for used voucher codes.
    This forces us to create multiple vouchers in case we want to analyse certain cooperations.
    If would be much more useful, if we could also filter the reservations report by "voucher codes" --> this would enable us to use e.g. one PROMO Code marketing voucher and give if various voucher codes.

    32 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. When you put the mouse on a reservation it shows information which is not needed and doesn't show information which is useful.
    We know the arrival and departure and name and room number and type of room. I would like to see the number of guests, source of reservation (travel agent, Booking.com, Expedia.com...).
    Or maybe to have a choice on what information we can see.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Order spaces within the Space category in the timeline.
    At the moment, we can't order bedrooms as we wish in the timeline.
    Depending on the location of the bedroom in the building, it makes more sense to have it in a certain order.
    The default order does not facilitate operations.

    77 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Messages and conversations between guests and employees can be deleted.

    40 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Operations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Mewsers,

    Thank you for your votes and suggestions. We have moved this request as an idea to upvote, remember you can share a link to this request to encourage your colleagues and fellow hoteliers to upvote.

    Kind regards,

    Aldair Borges
    Mews Product Team

  8. Be able to view the by room without showing the beds.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. I love the new feature that the guest can contact us via chat. However, it's not very easy that the guestchat and the intern chat is on the same page. also it is not possible to delete a person in the group (for example when they left, or acidentaly add the wrong person) also a delete button for a chat would be great (intern). does the guest chat also be saved in their

    39 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hi Mewsers,

    Thank you for your feedback and votes. We have completed splitting the messaging threads function, you will now be able to view internal external threads separately. We will be continuously to adding improvements to messaging as per your suggestions.

    Please keep voting and providing us with your feedback.

  10. A guest might move even 5 times during a long stay or in case of extending a reservation.

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. We need to have the option to can mark the reservations for the next days as ''ready to check in'' so we know that there is nothing else to do with this reservations in terms of testing the credit card, or whatever is needed to do with the reservation, or mark the reservation as ''incidence'' if there is something that needs to be done on that booking.

    115 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. When overbooking hotel, a "VIP" booking needs to take preference over normal booking.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Working on multiple future bookings from the timeline it does not make sense that after every refresh of the browser, the date jumps back to today. Could work great with toggle on and off fuction

    53 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Add the day (Mon, Tue, ...) to the date field in the Reservation Overview Report. This feature already exists in the Product Report.

    94 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. To switch reservations with hotels with 100+ rooms, the possibility to pin the red "overbookings" bar at the top of the screen when you are scrolling.
    That way you can switch rooms easily whilst keeping your position on the timeline.

    Basically the same as the "freeze panes" function in Excel.

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Some categories we have are on the same level of ordering (or there is no exact ordering) which is tricky to manage in Mews as there always has to be an orden. E.g. in case of a room move to a different category (on the same level) it would actually not be an "upgrade" or "downgrade". Which makes it hard with the setup of a diffusive strategy

    26 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. To have a down arrow for down-graded room attributed booking when the upper categories are temporarly overbooked.

    44 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Mews does not provide the number of check-ins completed using the Mews Operator, In the reservations tile on the Mews dashboard a number of statistics are displayed in a widget. It would beneficial to add the number of Operator / kiosk check-ins to this widget

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. So we have tasks and we can filter them out with departments. But I think it would be a nice touch, when you are going to tasks, it would predict department you are assigned to, and will show this by default, without filtering it out.

    30 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Display room/bed number on the checkout cards even after space has actually been checked out.

    70 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?