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Reservation management

Reservation management

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  1. Dans la partie de droite de la réservation, il sera plus facile de lire les produits s'ils étaient regroupés en une ligne. Pour des longs séjours la liste des produits est vite beaucoup trop longue.
    Par exemple au lieu d'avoir 9 lignes avec 1 produit, avoir 1 ligne avec les 9 produits

    1 vote

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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  2. When creating a task, the task looks ordered and systematic with spaces between the different points and can even be numbered. But when printing the list, all spaces and numbering is gone and its all just one long sentence. Would be very helpful to have the printed list to look like the actual task description.

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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  3. Optional reservations should not be confirmable without adding a credit card as guarantee, Big corporations cannot have control of reservations that the clients were able to confirm without a credit card as guarantee this can cause lots of no shows and issues.

    19 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. When there is a reservation that cannot be allocated and we fix the issue and leave the space available for it, it would be helpful to have an "allocation button" to just allow Mews to try once again to allocate those reservations in the red overbooked area, instead of allocating them manually one by one, and without having to use the Optimize Space Allocation button in the timeline (which could move other reservations that are not locked in place).

    4 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Could we have the possibility of coloring certain dates of the Mews calendar / planning of the establishment in order to reference the important dates of the year (events, holidays, vacations...). With, if possible, the possibility of adding a text when you pass the cursor over the date in question.

    For example :
    - Put the date of July 14 in green with the text "Holiday: French National Day"
    - Put in red January 10 with the text "congress".

    77 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Once a guest purchases an additional product (wine, airport transfer etc.) along with making a room reservation, the Reservations department gets an automatic task.
    As the Front Desk is the department taking care of organising this, it would be useful if you could choose to which department these tasks get assigned to.

    3 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. Reservation screen has multiple tabs - billing, payments, dashboard, profile. It takes a lot of steps to find all information and it doesn't sit in one place. Simplify getting around the reservation with all the details.

    16 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. If you pull the reservation report by revenue, only the Rooms revenue is shown; not additional revenue from POS or spa system etc.. Therefore, it is not possible to create a top turnover overview that shows the total turnover generated by a guest.
    It would therefore be very desirable to be able to export the entire turnover including all additional turnover, e.g. in order to be able to create an A, B, C lists or Top 50 Producers.

    8 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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  9. Now when booking in a house use room it is set to one specific room.
    Could it be possible to make a house use room behave as a "regular" reservation in which changing and locking rooms would be possible?

    18 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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  10. It would be an awesome feature, if you could individually select the color of a reservation in the timeline - that would make an overview much easier.

    For example: Two rooms are booked from the same customer. Therefore you can select a specific color for both reservations. Then you can easily recognise bookings in the timeline, that belong together.

    61 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. Currently we can 'Create a Key' for a reservation that isn't inhouse. I suggest this button isn't available for team members to click until the guest is in house. There is a 'Check in and Create Key' button which can be used initially, then once the guest is in house the 'Create a Key' button can be available to click. This will prevent guests being issued a key without being checked in accidentally.

    1 vote

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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  12. Allowing to duplicate reservations exactly, including rate, products etc.

    115 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. since a couple of weeks, the timeline doesn't automatically adjust when you change the dates on a house use booking. you need to refresh the page all the time, which is quite annoying.
    thanks for looking in to this

    1 vote

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    1 comment  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. When displaying Hotel Guest Name on the Timeline why cant you add how many occupants are in that rom as well ie Smith/Jones 2 or Jackson 3 which would be very helpful as a quicker view of how many guests staying instead of going over multiple reports and clicks.

    7 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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  15. Add total occupancy for each day at the bottom of the Timeline so we can quickly see how many people are staying. Wouldnt need to click around with reports if it just did a simple totalling sum, the old Hotel Perfect had that and was extreemly useful.

    22 votes

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  16. When the reservation is cancelled and there is task assigned for the reservation, system should automatically cancel the task inside the reservation as well.

    81 votes

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  17. When a product is purchased, a task is created. If this task can be allocated to a specific assignee or department this would ensure no tasks are missed.

    10 votes

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    1 comment  ·  Admin →
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  18. often get the request for EMS & PMS in one. (all in one)

    60 votes

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    1 comment  ·  Operations  ·  Admin →
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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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  19. If we are placing a room OOO it would be great for the system to automatically move the future reservations overlapping without having to manually move each reservation manually.

    19 votes

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  20. Bed Allocation needs to be optimized in order for one guest profile/booking with several individual bed reservations (eg several beds within one room category) to be allocated in the same room instead of being separated into several rooms/floors. In a house with more than 80% of occupancy rate, there is no way to allocate guests in the same dorm.

    8 votes

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    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


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