218 results found
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split a payment
Hello all,
I`d love to have an option to split a payment.
For example if a guest has an invoice for room and breakfast and needs those items on different bills.
Currently you can only do a refund and charge again or enable manual payments.
As manual payments are quite prone to errors we rather do not want to rely on them8 votes -
Support Visa and Mastercard Debit in Mews
Mews needs to support these payment types in their systems. At the moment the Accounting Report does not recognize Visa and Mastercard Debit, as the payment type is not supported. The payment types are now falling under the category "None", and not recognized by our financial package. Soon the Meastro card type will be replaced by Visa and Mastercard Debit, making this important.
8 votes -
iDEAL payment & payment verification
Guests who booked non-refundable and paid the room directly via iDEAL instead of creditcard, should not receive any emails regarding their payment verification. This confuses a lot of guests.
8 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Assign payments to certain cards (VCC)
When there is a VCC and guest's credit card on the booking, the accommodation payment that should be charged back to the VCC always seems to be charging the guest's credit card. To be able to assign different credit cards to different payments, or at least just VCC's would avoid a lot of overcharging of guests.
8 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Failed automatic settlement notification improvement
When there's a failed automatic settlement, a task is put into MEWS. I would like different options just than a task, so I could for example also be notified by email. Also, I would like to change the settings for the desk (adjust the deadline and department for example)
8 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Daily Credit Card Batching by Business Day
T+2 that corresponds exactly to a 12a-12a business day in Mews? Ideally, we'd have a deposit to their bank account that matches a day's total CC payments less fees.
7 votes -
Add: 'AirBnB payment' as payment option in Mews.
AirBnB is a growing platform for hotels. They work with bank transfers, in order to balance the bill, we have to post a manual 'reseller payment' at the moment. This is not very logical for most receptionists. It would be better to have a payment option called 'AirBnB payment'.
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Capability to choose for a receipt upon checkout
Both for the guests/booker when they are booking by Mews booking engine, or for staff at the booking process, or later by request from guests:
Giving the possibility to mark somewhere when you do the booking, that when the bill is closed at check-out time, the guest should receive the receipt by email automatically. This mark would then trigger this action and fwd the receipt either to the guest or the booker, again pending on the mark made when the reservation was done.
This to avoid the manually work to make a task that you should send the receipt at…
7 votes -
AVOIR LA POSSIBILITE DE SELECTIONNER LES CHEQUES VACANCES ET LES CHEQUES VACANCES DEMATERIALISES
JE VOUDRAIS POUVOIR AJOUTER LES CHEQUES VACANCES EN PAIEMENT EXTERNE EN PLUS DES CHEQUES VACANCES
7 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Refund
Automatic refund when clients declare it's a fraud in their bank.
Of course there are some mistakes but we should have the right to prove that it was an error or not and the system automaticly sends the money without any heads up or information.
If every person does that we will lose a lot of revenue and we can't even argue since its automatic.7 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Manually change the Status of Payments through the terminal
There is no way to change the status of the Credit card payments though the terminal. For Accounting and controlling reason it is necessairy to manually change the status to settled, such as payments by merchant.
7 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Virtual Credit Cards are charged 100% allways even if it's Free Cancellation
Why virtual credit cards are charged 100% in advance, even if they are free cancellation.
It should charge only 1st night as with the others CC, depending on the settlement rules.
Thanks!!
7 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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7 votes
Hello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Scheduled payments & pre payments
We have a lot of guests who get double charged because we use the Scheduled payment option. When they get the chance to pre-pay, the system does not remove the scheduled payment, but only creates a task, so we manually have to remove it. It would be a great feature if the automatic settlement would be removed automatically instead of just making a task.
6 votes -
Redsys payment gateaway integration
We would love that Mews develops an integration with the payment gateaway called Redsys. It is the most popular gateaway in Spain and it would simplify the majority of our payment transactions.
6 votes -
Gratuity on terminal
Property requires the ability to take tips on the card terminal (similar to a restaurant operation) without setting up a product in the PMS. Ideal scenario: Be presented with amount to be charged on the terminal - then enter the "total amount" to be charged, incl tips, to finalise the payment
6 votes -
Payment request was fulfilled task
It would be helpful to have the reservation linked to the task that is created after a Payment request is fulfilled.
6 votes -
BankAxept for Norway
BankAxept is the Norwegian local card payment scheme and is the most widely accepted card for point of sale payments.
The majority of BankAxept cards are co-branded. From these co-branded cards, almost all cards are co-branded with Visa and some with Mastercard.
6 votes -
Open Bills
Hello,
would be possible to have a report with all the open bills on Mews, in a particolar range of dates?
thank you for the kind Support
Best RegardsElisabetta Pettinato
Villa Olmi Firenze
6 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Recurring payments
For the longstay segment recurring payments are required.
6 votes
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