89 results found
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Add option to hide surcharge check-box when surcharging is enabled
Currently, when a property enables surcharging with a surcharging service, a check-box appears on the payments screen, which is checked by default. This check-box allows users to opt in or out of applying the surcharge to a payment.
Please consider including the option to remove this check-box entirely so that the surcharge automatically applies to all payments when surcharging is enabled. This will streamline the payment process and ensure consistency.
- Reduces the risk of accidental surcharge omission.
- Simplifies the payment workflow for users.
- Ensures compliance with surcharging policies.
2 votes -
Take action on feedback your customer send you more than 7 years ago...
If a feedback has been upvoted for more than 1 year, you should actually start developping it... And if after 7 years, nothing has been done, you should wonder what is the use of this feedback page.
2 votes -
External ID from Munu visible in UI
The traceability from Munu (POS) to Mews is added in the API but there is no visual in Mews UI. Is it possible to make this field visible anywhere in Mews (for example Accounting report) or searchable in the search bar?
2 votes -
reinstate cancellation
Very happy to see the option to reinstate cancelled bookings.
However, Options should still be reinstated as Options, not FUTURE BOOKINGS please.Thank you!
J
2 votes -
Bill items showing number of items - turn off of bill as package products
Hi
When we have rates that consist of package items, such as our bed and breakfast rates it is confusing for the customer, that the bills shows a section called BILL ITEMNS (X ITEMS). Where the X is the amount of products added to the bill. But since these product are hidden, the number of items does not correspond with what the customer (in their mind) have purchased.
Would be great to be able to turn of the ITEM count or have it refer to posting itemns, rather than number of products.2 votes -
Obtain payment files from PSP to allocate payments
Obtain payment files from PSP to allocate payments
Why:
We need the payment details files from the PSP to load into this middleware in order for it to allocate the payments from exact and indicate the commissions deducted by PSP.2 votes -
automatisation des paiements du solde d'une réservation
Dans les groupes tarifaires vous permettez au client de ne régler qu'une partie du montant de la réservation à la commande. Par exemple 40%.
Il faudrait automatiser le réglement du solde des 60% restant par exemple en fonction de la politique d'annulation choisie.
Ainsi si 100% de la somme est dûe 1 mois avant le début du séjour, il faudrait soit que Mews prélève automatiquement les 60% restant 1 mois avant le début du séjour sur la carte laissée par le client, soit quand ce n'est pas possible qu'une demande de paiement soit automatiquement créée et envoyée au client pour…
2 votes -
Add field for CVV-code
Hi,
More and more we have the issue that payments are declined because the CVV-code is missing. Is it possible to add an extra field where the CVV-code can be noted when adding a credit card manually?2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Pre-authorization Credit Card Auto-Cancel (Release) Upon Departure
Currently preauthorization holds expire after 7 days in Mews but no cancellation of hold is sent to credit card or bank. The credit card or bank determines when the authorization hold is released depending upon their own policies. If the property sends a cancel for preauthorization the system does send the release to the bank. Is there a way that when a guest checks out, Mews can send a cancel to release the preauthorization hold.
2 votesHi team, if pre-auth is a part of the rate group configuration, we will automatically cancel authorization on Mews' and the bank's side 24h after the guest departs.
However, due to other priorities, we did not work on the automatic cancellation of all pre-auths in all flows after departure, adding this initiative back on the backlog.
Sincerely,
Mews Team
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"payment report"
Ability to print the Payment Report as it appears on the screen with the different payment type totals, rather than just a list of transactions as the print comes out at the moment. We use these totals as part of our daily banking procedures.
2 votesHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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Payout Forecast
I would like to be able to see a forecast of each upcoming payout, both when it is expected and for how much. The lack of transparency to this critical data point negatively affects other financial accountabilities outside of Mews such as payroll, vendor/supplier payments, etc.
1 vote -
Credit card authorization
We have many guests staying with us for months. Mews only keeps authorization for incidental charges for up to 28 days. We'd like to be able to set it up for longer than that.
1 vote -
Automatic settlement externally paid
It would be Wonderfull if we could set a automatic settlement rule to close a bill for travel agencies who have already payed.
For example, all bookings from booking.com are paid trough booking.com, and we would like to set a automatic settlement for 100% but not actually charge anything, just add a external payment (wire transfer) for the full amount and close the bill.
1 vote -
Tâches réalisé: avoir le lien direct sur la réservation
Tâches réalisé: avoir le lien direct sur la réservation. Si non, on doit aller chercher la réservation concerné; c 'est dommage.
1 vote -
Payment Report by Department
The payment report is currently filterable by EMPLOYEE.
Filtering by DEPARTMENT would be more useful to us in terms of auditing.
1 voteHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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removing the black bar on invoices
To save ink cartridges , we would like to remove the black bar on invoices
1 vote -
Mews Payments balance shows link to reservation or person it was made from
On the Mews Payments Balance report - it would be very useful to have the information of the reservation and person who made the payment.
Right now there is no way to see which payment is from which person / reservation.
1 vote -
Payment report - add (verifiying/pending) pre-authorizations
Please add the option to select pre-authorizations as a type in the payment report.
We want an overview of the pre-authorizations which are pending or verifying. In the payment report there are already status filters for those.
With the new P2D2 rules, with some guest creditcards have to be verified when making a pre-authorization. And it is currently very unclear to see which pre-authorizations are still verifying/pending, without diving into those individual reservations.
1 voteHi all,
Moving this idea to be upvoted, feel free to share with your colleagues if you will find this idea helpful to see in Mews.
Best
Mews Team
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Filter preauthorization according 3DS status
The payment report allows to filter payments according the 3DS status (if the payment has been subject to 3DS or not), can we do the same for preauthorization?
1 voteHi, happy to hear how many of you'd like to include pre-authorization in the filtering, next to charges! Feel free to share this request with your colleagues to upvote!
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Disable automatic settlement without changing rate
If a guest is allowed different payment conditions then the once described in the rateplan, it should be possible to disable the automatic settlement on the booking without changing the rateplan (unnecessary and undesired differences in reporting).
1 voteHello all,
This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it.
Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.
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