801 results found
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Ability to set maximum children per booking
In the configuration of the booking engine, you are able to select the maximum amount of adults per booking - but not the maximum amount of children.
This feature would be nice to have.
7 votes -
Enable Placeholders in Guest Portal/Documents
Enable Placeholders (currently only used in Mail Templates) to be used in Guest Portal, specifically the check in/check out documents.
3 votes -
Umbenennen und hinzufügen von Klassifizierungen im Gastprofil
Wir würden gerne unsere Gäste klassifizieren. Viele der vorhandenen Klassifizierungen sind aber nicht wirklich sinnvoll. Daher bitten wir darum, diese ändern oder neue erstellen zu können um die für unsere Gäste sinnvollen Merkmale hinterlegen zu können.
2 votes -
Ability to save custom elements made in the email builder
When custom elements are created, it would be great to be able to save them for future use.
1 vote -
Introducing a warning message when exiting the email builder
It would be great if a warning message would pop up when exiting the email builder (refreshing, closing the window or going back), so we do not discard changes by mistake.
1 vote -
Capture guest ID during online check-in
When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.
21 votesThank you for submitting this idea. I'm happy to say that this is on the roadmap. We are still in the exploratory phase but plan to add this functionality in the future.
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Review guest details in kiosk for recurring guests.
When a recurring guest arrives for check-in and finds his booking in the kiosk, he only has to authorize in the last step as his details are already known in our system. These details are not shown to the customer though. His Id or address might not be correct anymore so he is not sure which data he is authorising.
1 vote -
allow guest to log in and easily make new reservations
It would be nice if a customer could log in to their profile, allowing them to make additional or later bookings without having to add all their contact info again.
1 vote -
Different colors for membership levels
We would like for the members to have different colors in the bookings depending on the membership level
5 votes -
Auswählbar ob Kreditkarte beim Online check-in angegeben werden muss
Manche Gästegruppen müssen nicht selbst zahlen und nutzen daher den Online Check-in nicht weil dort die Kreditkarte angegeben werden muss. Warum kann man dies nicht auswählen? Die Arbeit wird nicht erleichtert, da zB Tagungsgäste sowohl Adresse als auch alle anderen Daten vor Ort eingeben müssen.
5 votes -
customize occupancy in the booking engine
We would like to customize the occupancy in the booking engine, so that we have the posibility to manage the amount of available houses for sale.
For example, when there is one house left in each house type, it should not be possible to sell in the Booking engine to avoid overbooking, so it is only possible to book by contacting us directly.
13 votes -
Customer Classification Enhancement (Guest In House Report)
Handling of VIP's - being able to pull up a report of only Arrivals
with certain Customer Classifications (mulitple-select-drop-down in
reservation report with Customer Classification filter like Segments filter). Also being able to pull this via a Report like the Guest in house report.Disabled classification needs to be part of the Guests in House report
for emergencies.Customer Classifications need to be a filtered in the Space status report for
Housekeeping to identify special requirement rooms
38 votes -
Set Signature as optional
Hi,
we would like to not ask for the signature during Online Check in or Kiosk Check in. Reason is that this takes extra time + the registration card (Meldegesetz) is nat mandatory anymore. So we do not want to ask for this to ensure better guest journey. It would be good to add this to the check in fiels which prperties can edit to make sure collect only the data they need.
3 votes -
Payment Successful Template: Add Advanced Customization
Payment Successful emails are being sent regardless of the reservation and cannot be disabled currently.
It would serve the properties best if the email could be sent to only designated recipients, especially when considering OTA confidential rates for CHM reservations. Sending the "payment successful" still reveals the amount that the hotel is trying hard to conceal.
1 vote -
Mews Digital Key Kiosk
To enable Mews Digital Keys onsite through the Mews Kiosk. Expansion of Digital Key not only through Guest Portal online check in functionality but also onsite at Kiosk.
6 votes -
Conditional Display of Add-On Products Based on Rate Inclusions
Enhance the booking engine to intelligently display add-on products based on the inclusions of the selected rate. Specifically, prevent the display of the breakfast add-on when the chosen rate already includes breakfast.
Background:
Currently, our booking engine is configured to offer both rates including anf excluding breakfast, allowing guests to add breakfast as an optional extra if it is not included. This approach works well for rates not including breakfast. However, when a rate that includes breakfast is the only option presented, the system still displays breakfast as an add-on. This redundancy not only confuses guests but also undermines the…32 votes -
Signature for accompanying persons Optional
Signature for accompanying persons Optional
Since the update in July 2024, MEWS Kiosk asks for the signature of all travelling persons. As the data is usually filled in by the main booker and is not required by law, I agree that the signature for accompanying persons can be set to fixed, optional or not required as required.
In addition, it makes little sense to ask for this data for small children etc..
9 votes -
mark existing address as primary
Add a button or checkbox in address details to mark them as "primary".
Currently only the address entered last is marked as primary. To change an existing address to primary the address needs to be entered again manually.
Therefore I sugggest a simple checkbox within the address edit view to mark an existing address as primary to the profile.2 votes -
email templates/placeholders contains errors {DetailsHtml} {reservationDetailsHtml}
{DetailsHtml} shows requested room category, while:
{reservationDetailsHtml} shows category where the reservation is booked in actually.
means: if you booked the room in a higher category than requested (guest possibly gets an upgrade) and you sent a second confirmation to guest/booker later (because of a date change or you had a typo in the email, or else), you will confirm him the "upgraded category". He will resist on getting the better category even if you received cancellations meanwhile and want to move the reservation to the requested category.
It makes no sense nowhere to confirm an "actual" category in an…1 vote -
optin SMS
Hi,
I want to manage more optins option in Mews such as SMS and postal mail.
Could you add additional fields in https://mews-systems.gitbook.io/connector-api/operations/accounts#customer-optionsRegards,
Floriant25 votes
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