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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
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Guest Experience

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4 results found

  1. Relation between customer Profiles

    As we have many returning guests, we need to know which customer belongs to the same family. It would be great to merch Children to their parents and a wife to her husband and visa versa.

    Like this we get to know our guests better and the booking process for future stays will be even easier.

    70 votes

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    on the roadmap  ·  6 comments  ·  Guest profile  ·  Admin →
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  2. Customer email log

    It would be very nice to retreive send emails to check the old price, products, date etc.

    59 votes

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    on the roadmap  ·  2 comments  ·  Guest profile  ·  Admin →
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  3. OTA segment to be transferred to Mews

    15 votes

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    1 comment  ·  Guest profile  ·  Admin →
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    on the roadmap  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,

    We are currently working on expanding segmentation reporting in Mews.

    Soon you will be able to “group by” booking source which will show you the original source a reservation was created in before it is passed to the the channel manager, and finally Mews.

    Keep eye on our release notes page for more updates.

    https://www.mews.li/app/release-notes

  4. Family section in Customer profile

    12 votes

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    on the roadmap  ·  0 comments  ·  Guest profile  ·  Admin →
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