4 results found

1. Invite companion via online check in regardless of legal environment

   The main guest should be able to invite a companion to complete Online check in regardless of whether it is required or not for the property's legal environment.

   This will allow properties who currently don't have this option to have a better check in experience for both guests staying on the reservation.

   10 votes

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   on the roadmap  ·  0 comments  ·  Guest portal  ·  Delete…  ·  Admin →
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2. Capture guest ID during online check-in

   When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.

   3 votes

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   0 comments  ·  Guest portal  ·  Delete…  ·  Admin →
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   on the roadmap  ·  AdminOlivia Dingreville (Admin, MEWS) responded

   Thank you for submitting this idea. I'm happy to say that this is on the roadmap. We are still in the exploratory phase but plan to add this functionality in the future.

3. Include Mews ID Scanner in Navigator

   Allow clients to scan their ID or Passport from Mews Navigator to make the Online Check-In experience even better.

   96 votes

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   on the roadmap  ·  8 comments  ·  Guest portal  ·  Delete…  ·  Admin →
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4. Customizable Online Check-in requirements

   As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.

   374 votes

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   35 comments  ·  Guest portal  ·  Delete…  ·  Admin →
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   on the roadmap  ·  Adminjames.taylor (Admin, MEWS) responded

   Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.

   
   

   This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.

   
   

   We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this in the coming months.

   
   

   Thank you for your continued feedback.

   Hi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.

   
   

   This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.

   
   

   We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this… more