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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
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Guest Experience

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31 results found

  1. When checking in via Operator email for Children should be allowed to be skipped.

    70 votes

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    0 comments  ·  Kiosk  ·  Admin →

    Hello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.

  2. Like when our guests check-in online, it should be possible for our guests to change their e-mail doing check in at the Kiosk. We have a lot of guests who make their reservations through booking.com and then they don't get the chance to write their own e-mail address, because we already have the autogenerated one on their profile.

    37 votes

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    released  ·  3 comments  ·  Kiosk  ·  Admin →
  3. 99% of guests in the US and Canada do not travel with their passport. Therefore Mews ID scanner doesn't work in this region. Properties are looking for ways to automate their check-in and checking ID/Driver's License is absolutely crucial.

    Scanning IDs and DLs is a needed feature in North America.

    Properties should also be able to make this a mandatory step if a guest wants to check in on a kiosk.

    32 votes

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    0 comments  ·  Kiosk  ·  Admin →
  4. 30 votes

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    3 comments  ·  Kiosk  ·  Admin →
  5. Integrate with fysical payment terminal. We do not always have credit card information from clients booking trough a OTA. At arrival they have to pay citytax and it's not possible trough the operator right now.
    With a payment terminal integration 100% of our guest can make use of the self check-in

    30 votes

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    1 comment  ·  Kiosk  ·  Admin →
  6. 23 votes

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    2 comments  ·  Kiosk  ·  Admin →

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en/mews-kiosk-is-now-available-for-ios. Thank you again for sharing your idea!

  7. I think it would be ideal (and something seen in many other kiosks) that a in-house guest could recut his/her key in the kiosk if they have lost it. This would mean that the kiosk have three function 1. Check in 2. Check out 3. recut keys if lost. Thanks

    20 votes

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    released  ·  1 comment  ·  Kiosk  ·  Admin →
  8. As french grammar is very particular and the actual generic welcome message "bienvenue à/au" does not look appropriate, it would be perfect if the property could write the full welcome message.

    20 votes

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    0 comments  ·  Kiosk  ·  Admin →

    Hello from the Mews product team.


    We are pleased to let you know that we have made changes to address the feedback shared where the Kiosk welcome message did not appropriately handle masculine and feminine hotel names in some languages.


    Thank you again for sharing this feedback!

  9. The idea is to improve the check-in via commander to be able to use it on a tablet and add these 3 functions :
    -credit card scanning
    -French identity card scanning
    -electronic signature

    18 votes

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    1 comment  ·  Kiosk  ·  Admin →
  10. 17 votes

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    released  ·  1 comment  ·  Kiosk  ·  Admin →
  11. Our property deals with people who smoke inside the hotel rooms. It doesn't matter that they don't smell cigarettes inside of the room, nor that there is no ashtray.

    We used to require agreement with non-smoking policy on registration cards, however when the guest does check-in via Operator, it is not possible.

    We wish to have a special screen, where the guest has to agree that there is a penalty in case of smoking inside of the room.

    17 votes

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    0 comments  ·  Kiosk  ·  Admin →
  12. When I enter my last name and confirmation number and the room to which I am assigned is not ready, I get the error message that I should come back later. Better solution would be if the tablet can automatically reassign the guest into different room of the same space category, which is ready to be used.

    16 votes

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    released  ·  1 comment  ·  Kiosk  ·  Admin →
  13. Merged with several similar requests:
    - Different keyboard layouts (e.g. QWERTY, AZERTY, QWERTZU)
    - Keyboard to support characters with accents
    - Keyboard to support Japanese, Chinese and Korean


    The keyboard layout is built in in the Mews Kiosk app.
    Only Qwerty is used in the app. Allthough 85% of our customers are using Azerty.
    I already contacted support for this problem and they confirmed that the only keyboard layout available is Qwerty.

    It should depend which language the customer choose, that changes the keyboard layout.

    15 votes

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    6 comments  ·  Kiosk  ·  Admin →

    Hello from the Mews product team. We are so pleased to let you know that we have now enabled the use of device native keyboards for Kiosk tablets. This means different keyboard formats and special characters are supported as part of your system keyboard capability. Thank you again for sharing your idea!

  14. In the checking process enter both guest name and confirmation number is not handy:
    What about a list of awaiting arrival like in commander ?

    15 votes

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    4 comments  ·  Kiosk  ·  Admin →
    released  ·  vojtech.hajek responded

    We have introduced such functionality in our Co-Operator mode of Operator. Interested in it? Let me know. Vojta from Mews

  15. 13 votes

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    0 comments  ·  Kiosk  ·  Admin →
    released  ·  Mews Product Team responded

    Hello,

    thank all of you for picking up this topic – this feature has been released two weeks ago.

    You can find this option in Settings > Stay > Operator configurations and “Options” section.

    If you remove “Balance check enabled” tag, save and reboot tablet, all guests will be able to do checkin even with unpaid booking. And it doesn’t matter if credit card is attached to profile or not.

    We are looking forward see your feedback on this and see, how we can improve this next time.

    Do you miss something? Submit new ideas or reach your AM to share your feedback.

    Jakub

  16. As mews terminals are not available in all countries it is very important for us to arrange payment during check-in process with Kiosk please allow other external payment terminal integrations with mews/kiosk

    12 votes

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    3 comments  ·  Kiosk  ·  Admin →
  17. As guest fill in their registration card details using Mews Operator, they sometimes have fields listed that may not be legally required. So in order to simplify this process for as many guests as possible, registration card requirements could be based on each property's legal environment, which eliminates all unnecessary information so that guests can complete check-in and relax.

    11 votes

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    released  ·  0 comments  ·  Kiosk  ·  Admin →
  18. If the same "image" is on the screen for too long it will eventually burn in to the screen an ruin it. therefore a screensaver mode for the operater will help a lot. At the moment it bypasses the screensaver mode set in android.

    10 votes

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    0 comments  ·  Kiosk  ·  Admin →

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out the release note - https://releases.mews.com/en. Thank you again for sharing your idea!

  19. When a guest check in already only he still needs to sign again when using the Kiosk Check in at the property. If the guest already signed during online check in he should not be forced to sign again at the property.

    8 votes

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    0 comments  ·  Kiosk  ·  Admin →

    Thank you for raising this. This has been resolved in the latest versions of the Kiosk. Now, guest's who completed online check in are not asked to sign again at the Kiosk.

  20. At the moment guests have the possibility to create a new key via the Operator. However, it would be welcomed to add extra security to this process and ask the guest e.g. to confirm his/her identity via passport/ID scanner or to confirm one of the filled out profile details just like it would happen at a manned reception desk prior to creating a new/additional key.

    7 votes

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    0 comments  ·  Kiosk  ·  Admin →

    Thank you for the suggestion. The Kiosk now requires a guest to enter their last name and confirmation number if they are re-creating keys for an already checked in reservation.

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